Name: Convin.ai
Author: Convin.ai

Help Desk

Web and Video Conferencing

Customer Support

Business Intelligence (BI)

Collaboration

Enterprise Resource Planning (ERP)

Interactive Voice Response (IVR)

Enterprise

Accounting

CTRM

Revenue Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

International Payroll

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

API Management

Cloud Storage

Data Governance

Data Pipeline

Desktop Outsourcing

Electronic Data Interchange (EDI)

Fraud Detection

IT Service Management (ITSM)

Industrial IoT

Integration Platform as a Service (iPaaS)

Metadata Management

Network Access Control (NAC)

Network Performance Monitoring

Relational Database Management Systems

Remote Monitoring and Management

Remote Support

Security Validation

Software Defined Storage (SDS)

Solid State Drives

Static Application Security Testing (SAST)

Threat Hunting

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

App Store Optimization (ASO)

Business Card Scanning

Consumer Ratings & Reviews

Content Management

Digital Analytics

Digital Experience Platforms (DXP)

Email Marketing

Event Registration

Marketing Automation

Online Reputation Management

Real-Time Interaction Management

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Business Caller ID

Professional Services Automation

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Point of Sale

eCommerce

Sales

Microsegmentation

Security

Auto Repair

Building Information Modeling (BIM)

Car Rental

Church Management

Insurance Agency Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Clari Copilot

Clari

Observe.ai

Alvaria Workforce

Alvaria, Inc (Aspect Software + Noble Systems)

Gong

Gong.io

Fireflies.ai

CallMiner Eureka

CallMiner

Verint Speech and Text Analytics

Verint

Chorus by ZoomInfo

ZoomInfo

Zoom Revenue Accelerator

Zoom

Jiminny

Goodmeetings

Goodmeetings.ai

boost.ai

Zoom Workplace

Google Meet

Slack

HubSpot CRM

BlueJeans Meetings (discontinued)

Microsoft Teams

Freshdesk Contact Center

Dialpad Support

Outreach

Aircall

Google Calendar

### Sales Process Enhancement
Reviewers consistently praise Convin.ai's impact on sales team performance and sales process optimization. Users highlight the platform's ability to streamline sales calls, analyze customer conversations, and identify areas for improvement in the sales pitch. The AI-powered insights provided by Convin.ai are commended for enhancing the overall sales process efficiency and effectiveness. Customers appreciate the platform's user-friendly interface and the ease with which it allows them to review and analyze sales calls. In summary, user sentiment leans heavily towards Convin.ai's positive contribution to enhancing the sales process and driving sales team performance.

### Performance and Productivity
Users generally agree that Convin.ai significantly enhances call quality, productivity, and efficiency. The platform's ability to provide instant feedback, individual access to call recordings, and customizable reports contributes to a more streamlined and effective workflow. Users appreciate the time-saving features that allow for quick audit and analysis of calls, leading to improved performance and productivity. Additionally, the artificial intelligence technology integrated into Convin.ai aids in identifying areas for improvement and enhancing overall sales conversations.

### Market and Sales Intelligence
Users consistently praise Convin.ai's artificial intelligence-driven conversational platform for its market and sales intelligence capabilities. The platform's ability to analyze customer conversations and extract valuable insights for sales and marketing strategies is highly regarded. Users appreciate the intuitive interface and the platform's effectiveness in identifying trends and sentiments in customer interactions. Additionally, the integration with various technologies and CRM systems is seen as a significant advantage, allowing for a more streamlined and efficient sales process. While some users note that the platform is still evolving and adding new features, the overall consensus is that Convin.ai's market and sales intelligence functionalities are robust and beneficial for enhancing business operations.

### Quality Assurance and Auditing
Users consistently highlight Convin.ai's quality assurance and auditing features as key strengths of the platform. They appreciate the ease of conducting manual audits, the accuracy of data-driven insights, and the user-friendly interface for auditing calls. Despite some minor issues with AI accuracy and module complexity, users find that Convin.ai significantly enhances their quality assessment processes and aids in identifying areas for improvement within their teams.

### Compliance and Quality Control
Users appreciate Convin.ai's compliance and quality control functionalities for their ability to streamline call audits and promptly alert management of any violations. The tool's automated report mechanism and AI-driven detection of red flags have proven to be valuable assets for ensuring process compliance and enhancing overall quality control efforts. The consensus among reviewers is that Convin.ai's compliance and quality control capabilities are robust and effective in maintaining standards across all conversations.

### Conversation Analysis and Insights
Users consistently praise Convin.ai for its robust conversation analysis and insights capabilities. The platform's ability to provide data-driven insights, real-time monitoring, and detailed analysis of customer conversations has garnered positive feedback. Reviewers appreciate the ease of use and the valuable business insights derived from Convin.ai's conversation intelligence features. The AI-powered analysis and automated call auditing have been highlighted as key strengths, enabling users to gain a comprehensive understanding of their interactions with customers. Additionally, the customizable reports, alerts on actionable items, and alarms for critical errors have been commended for enhancing the overall conversation analysis experience.

### Time-Saving Automation
Users consistently praise Convin.ai's efficient automation features for saving time and streamlining processes. The tool's ability to automate call audits, generate reports, and provide real-time insights is highly valued by users. The automated report scheduling and customizable frequency of reports are particularly appreciated for their time-saving benefits. Additionally, the platform's automatic call transcription and analytics capabilities enable quick evaluation of conversations, enhancing efficiency in understanding customer needs and improving service quality. The tool's alerting mechanism for detecting violations and unusual occurrences further enhances its time-saving automation functionalities.

### Coaching and Training
Users consistently praise Convin.ai for its impactful coaching sessions and training features. The platform's ability to provide personalized coaching tailored to individual weaknesses has been highlighted as a significant benefit by many reviewers. Despite some minor issues with AI audit accuracy and occasional errors in coaching sessions, users appreciate the platform's capacity to help agents improve their call pitch, quality scores, and overall performance. The availability of automated insights, peer-to-peer coaching, and easy assessment creation are noted as valuable tools for enhancing agent knowledge and performance. Additionally, the platform's user-friendly interface and responsive support team contribute to a positive user experience when utilizing Convin.ai for coaching and training purposes.

### Real-Time Feedback and Support
Users consistently praise Convin.ai's real-time feedback and support features, highlighting the platform's ability to provide instant feedback to team members, leading to improved efficiency in pitching and driving sales and operations. The cooperative, committed, and helpful nature of the support team is also frequently commended, with users expressing satisfaction in the team's willingness to address unique use-cases effectively. The platform's real-time feedback and support capabilities are seen as a valuable asset in enhancing team performance and operational effectiveness.

Convin.ai has helped sales and business development teams to scale their processes efficiently while making sure that they don't miss out on important insights obtained from customer conversations. Before the advent of Convin.ai, team members were unable to attend all demos physically, leading to missed conversations and lost opportunities. With access to call recordings and transcripts, users can catch up on missed calls, conveniently share feedback with colleagues, and improve their pitches. 

Convin.ai has solved the problem of process compliance by making quality checks for sales and business development pitches and helping agents follow standard procedures. The software has enabled the easy identification of communication gaps through the analysis of call transcripts and trend observation. Users can coach deal stages based on conversation intelligence layers that reveal how often certain phrases or terms are used during calls. Convin.ai saves time for reviewers by offering an efficient platform for recording, transcribing, analyzing calls, providing real-time feedback, and on-demand coaching.

Responsive Support: Reviewers have consistently praised Convin's customer success team for their highly responsive support. Multiple users have noted that the company outperformed their expectations with response times within minutes of contacting them.

Intuitive UI: Users found Convin to be more intuitive than other conversational intelligence tools, making it easier to use. The call screen for recording evaluation was particularly concise and simple to interface with when compared to competitor products.

AI-Based Recommendations: According to reviewers, the ability of Convin to track terms used during calls and provide AI-based recommendations for follow-up words was unique and separated the product from its competitors. This feature has been highlighted by multiple users as a significant advantage over similar software options.

Difficult Initial Learning Curve: Some users have found Convin.ai difficult to understand in the beginning. However, after getting used to the user interface and features, they were able to work with it more easily.

Poor Customer Support: Several users have reported that customer support is not great. They have faced difficulties in getting their issues resolved in a timely manner.

Occasional System Slowdowns: According to some users, the system can be slow at times. However, they appreciate Convin.ai's promptness and efficiency in resolving such issues once notified.

Growth

Accelerator

Basic

Professional

Organization

Apollo.io

Convin.ai

Conversation Intelligence

Conversation Intelligence Software Features

Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.

Speech-to-Text Transcription

Automatically transcribes audio recordings of conversations into text for easy review and analysis.

Keyword Detection

Identifies and highlights key words or phrases within the transcribed conversations to help users pinpoint important topics.

Sentiment Analysis

Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.

Speaker Diarization

Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.

Call Recording Playback

Enables users to listen to recorded conversations for additional context and verification of the transcribed content.

Call Summarization

Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.

Conversion Metrics

Tracks and measures conversation metrics such as talk time, silence duration, and engagement levels to evaluate communication effectiveness.

Keyword Search & Retrieval

Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.

Call Tagging

Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.

Integration with CRM Systems

Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Convin.ai

Overview

What is Convin.ai?