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Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.
For the latest information on pricing, visit http://www.desk.com/pricing
The following is a quick overview of editions offered by other software in similar categories
Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user…
Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.
Price Product Features Product Usability Product Reputation
can say essential tools. It has very few customization options and is not value for money product. But it was useful in teaching the newbies and was quite
already designed workflows help to make customer jobs more efficient. The cost per license is low for the benefits obtained.
off the platform. To be honest it was a great platform at a reasonable price. I was the administrator and our agents were very happy with how things worked
linkable across multiple apps and platforms. The only drawback is that it's not cheap especially if I need to add more users. Also, it keeps adding the right feature
Information security and compliance Features and configuration options Fairly priced
Customizability according to the requirement Pricing plan Reporting features
that!) Complex B2B businesses will run into trouble at every corner. Low price compared with competitors and you definitely get what you pay for. Good for … Lower pricing per user. That's about it! Other com…
The big turn off to [Zendesk] was the price and poor integration to existing systems. We were in the process of launching a new CRM and needed a tool that … The big turn off to this product was the price and poor integration to existing systems. We were in the process of…
We have not used any other products and probably will not. It's cost effective and easy to use. … Price Product Features Product Usability Existing Relationship with the Vendor
Desk.com because it provided the functionality we needed and was more affordable. … and workflows to handle other things, such as returns. The service is affordable and since it is working well, there is no compelling reason to stop using
over the last two years since we implemented it. I was the one who was in charge of figuring out how the program worked and teaching everyone else, and creating
enough to know that determining price is a "gouge first, negotiate later" sort of process. Let's be honest, though. The pricing of Desk.com is extremely reasonable … feature makes working on cases kinda fun. Crazy, I know! Desk.com is affordable. ===> I LOVE this part about Desk.com. I still can't believe how damn … updating and improving their app. And, unbelievably, they…