Intercom

“Conversion to trial has increased Net number of customer interactions has increased Consolidation of tech stack has occurred saving $75-100k per year in cost Customer satisfaction is very high based...”

“Expensive Good Security Conversation Assignment Features and Preferences Limited Reports in Basic Plan Confusing Pricing Plans.”

“We're satisfied with the new tool, but we don't currently believe it's worth the price and haven't yet seen returns.”

“Better/simpler spam and abusive user blocking, maybe based on IP address or sender domain A lower cost - there are many free/low cost platforms now, and I feel your costs are high.”

“Most options are available through a Pro subscription They charge per head, but should give better pricing based on range.”

“Intercom is common enough that people "tune out" / "ignore" the pop-up and even get slightly annoyed by it Not many customers actually use it, so the ROI on the monthly subscription might not be...”

“This number keeps growing as more people trial your software so the subscription cost grows rapidly.”

“They have changed their pricing strategy many times in 3 years (during our usage period) and the model they are using now (based on number of interactions) is not allowing us to justify the price... … Helped us to manage 35000 users and 1M+ leads Too expensive for a marketing, sales and support automation tool (We are not able to justify the price paid after reaching this volume) Live chat...”

“We stayed with them for so long, despite the convoluted and expensive pricing, because it would have been equally costly (time-wise and expertise cost) to switch everything to a different tool, given...”

“Their own customer support Pricing - allowing some bot sessions at a lower price.”

“Pricing (too expensive).”