Dovetail doesn't do anything new, just makes it way easier
We use Dovetail to compile all of our CX, Products and Sales user research so it's accessible to all the teams to influence our roadmaps …
Starting at $39 per month
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What is Dovetail User Research?
Dovetail, headquartered in Sydney, aims to enable the world to create better products and services through deep customer understanding. Dovetail states they empower 45,000+ people, from agencies to universities to Fortune 100 companies, to make sense of their customer research…
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Reviewer Pros & Cons
Pricing
Professional
$29
Cloud
per month (billed annually) per user
Enterprise
Contact Sales
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://dovetailapp.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $39 per month
Product Details
- About
- Integrations
- Tech Details
What is Dovetail User Research?
Dovetail User Research Videos
Getting started with Dovetail
How Canva uses Dovetail as their central research repository
Dovetail User Research Integrations
Dovetail User Research Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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(26)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
The following recommendations were observed from user reviews:
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Users recommend giving Dovetail a try or watching a tutorial video to understand its capabilities, especially since they find it easy to use and intuitive. They believe that there may be functionalities that they are not fully utilizing.
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Dovetail is highly recommended, particularly for user testing or video analysis in research. Users find value in how it simplifies the insights development process and allows more time for empathizing with interviewees.
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Users suggest creating standards for tagging and information structure in Dovetail to ensure consistent and easy access to stored information. This recommendation aims to improve the organization and accessibility of qualitative research documentation.
Additionally, some users mention that Dovetail may not be the best option for granular tagging and comprehensive analysis, suggesting considering alternative tools specifically targeted at ethnographers and anthropologists for these needs.
Reviews
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October 30, 2023
Dovetail doesn't do anything new, just makes it way easier
We use Dovetail to compile all of our CX, Products and Sales user research so it's accessible to all the teams to influence our roadmaps and commercial strategies.
The ability to store surveys, videos and transcripts together in projects is very useful and viewing them forms part of new staff onboarding.
Additionally, we have used Dovetail as a way to store user / high-value customer interviews to demonstrate our product-market fit to potential investors during the Due diligence process to obtain external funding.
The ability to store surveys, videos and transcripts together in projects is very useful and viewing them forms part of new staff onboarding.
Additionally, we have used Dovetail as a way to store user / high-value customer interviews to demonstrate our product-market fit to potential investors during the Due diligence process to obtain external funding.
- Grouping projects
- Content repository
- Sharing user feedback with external organisations
- Make access possible per project rather than whole account
- Embedded video is often choppy
- Transcribe software is behind new (free) AI tools in market
- Easy to share
- Good account access structure
- Integrations (not that we use many)
- Saved us 10+ hours of DD work during fundraise
- saves a good 15+ hour per new staff member onboard of current team time
- quality of life vs having multiple google drives that nobody will look at