edge CRM

edge CRM is a cloud-based, customizable customer relationship management solution designed to help businesses automate and manage operations for sales, service and support teams. The artificial intelligence-based platform enables enterprises to forecast customer trends and use real-time insights to boost business growth and employee productivity.

The vendor statest that key features of edge CRM include lead qualifiers, opportunities management, customer retention action planning, reporting, data privacy and security administration. It lets management teams receive alerts on customer engagement scores and manage customer retention action plans if there is less engagement from active customers. Additionally, it provides sales managers with a 360-degree view/status of open as well as closed tasks for every prospect or client.

edge CRM comes with an in-built Smart PDF module, which allows users to create documents, proposals, and invoices. Pricing is per user, per month and support is extended via phone and online measures.