Name: Experia
Author: Invento

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Virtual Reality

Development

AI Document Creation

Business Intelligence (BI)

Collaboration

Document Generation

Internal Communications

Enterprise

Accounting

Accounts Payable

Cash Flow Management

Crypto Tax

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Pay Equity

Payroll

Relocation

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Archiving

Block Storage

Blockchain-as-a-Service (BaaS)

Business Rules Management

Cloud Storage

Debugging

Deception Technology

Email Encryption

Event Monitoring

Fraud Detection

Integration Platform as a Service (iPaaS)

IoT Device Management

LAN Switches

Managed Private Cloud

Network Performance Monitoring

Office Migration and Repair

Runtime Application Self-Protection

Service Desk Outsourcing

Storage Management

User Virtualization

Wireless WAN

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Ecommerce Personalization

Email Marketing

Livestream

Marketing Automation

Predictive Analytics

Public Relations (PR)

Social Media Management

Survey & Forms Building

Usability Testing

Video Editing

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Performance Management

Sales Training

Sales

API Security

Cloud Security Posture Management

Microsegmentation

Security

Card Management

Fleet Management

Tour Operator

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

ADP Vantage (legacy)

Discontinued Products

HR Suite by HR Cloud

HR CLOUD, INC

SutiHR

Sutisoft

Zoho People

Zoho

Oracle PeopleSoft HCM

Oracle

TriNet HR Plus

TriNet

Paylocity

Workday Human Capital Management

Workday

People First

Namely

Experia, developed by Invento, is a cloud-based solution aimed at streamlining digital customer care and communication for organizations. This platform integrates multiple channels, including WhatsApp Business, Twitter, Web Chat, and Email, into a unified interface, aiming to provide a seamless customer experience. According to the vendor, Experia caters to companies of all sizes, from small businesses to large enterprises, and is utilized by various professions and industries such as customer service, marketing, internal communication, tourism, and banking and finance.

## Key Features

**Cloud Solution**: According to the vendor, Experia is a cloud-based solution that allows organizations to access and manage their digital customer care and communication from anywhere without the need for on-premises infrastructure. It is said to offer high availability, reliability, and scalability.

**Multiple Channel Integration**: Experia enables organizations to connect and manage multiple communication channels, including WhatsApp Business, Twitter, Web Chat, and Email, all within a single platform. According to the vendor, this integration aims to provide a seamless and consistent customer experience across various touchpoints.

**Language Support**: Experia is said to support all languages, allowing organizations to communicate with customers in their preferred language. The platform's user interface is available in Arabic and English, providing a localized experience, according to the vendor.

**Compatibility**: According to the vendor, Experia is compatible with all major web browsers and operating systems, ensuring seamless access and usability for users across different platforms.

**API Integration**: Experia offers API integration capabilities, allowing organizations to link the platform with internal and external systems. According to the vendor, this integration aims to streamline processes, automate data exchange, and improve overall efficiency.

**Hosting in Saudi Arabia**: Experia provides hosting services within Saudi Arabia, aiming to ensure compliance with local data storage regulations and cybersecurity requirements. The vendor states that this local hosting enhances data security, privacy, and system performance.

**Surveys**: According to the vendor, Experia allows organizations to send and receive different types of surveys to gather feedback and measure customer satisfaction. This feature is said to help organizations gain valuable insights and make data-driven decisions.

**Chatbot**: Experia offers a chatbot feature that automates responses to routine customer inquiries, aiming to reduce response times and free up customer service staff for more complex queries, according to the vendor.

**Rich Multimedia Support**: Experia supports the sharing of rich multimedia files, such as images, videos, and documents, across various communication channels. According to the vendor, this feature aims to enhance the customer experience and improve engagement.

**Automated Notifications and Attachments**: According to the vendor, Experia enables organizations to automate the sending of notifications and attachments through integration with internal systems. This feature is said to improve communication efficiency and ensure accurate information delivery.

Sniply is a social media management solution built primarily as a content management and marketing tool for social media to drive ROI and leads.

FREE

BASIC

BUSINESS

AGENCY

Sniply

Gremln is a St. Louis startup offering basic publishing platform for Facebook, Twitter and LinkedIn. One area of focus is compliance. The platform includes a compliance package that includes approval workflow, keyword filtering, and message archiving. They are also currently working on a Listening / Sentiment Analysis module.

Gremln offers a basic free edition and paid plans start at $6 / moth and go up to $99 / month.

Gremln

Experia

Social media management platforms act as the command center for your brand's digital presence. They unify content orchestration, multi-channel publishing, and audience engagement at scale. By leveraging deep analytics and listening tools, modern suites provide the insights needed to refine your strategy and prove business value. Find the right platform to amplify your message and maximize your social ROI.

Invento

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

Boolean keyword searches

Users can build complex keyword searches to surface and analyze the right set of social media conversations.

Filtering out noise/spam

Users can filter out irrelevant search results through excluded keyword terms and other measures.

Sentiment analysis

The tool offers natural language processing to automatically assign positive, negative or neutral sentiment to each post. Users often have the ability to manually change the sentiment.

Broad channel coverage

The tool monitors multiple social channels, as well as blogs, forums, news sites and other websites.

Publishing

Scheduling posts to various social media channels and profiles from one interface.

Content planning and scheduling

Users can easily plan content and schedule posts to various social media channels and profiles from one interface.

Audience targeting

Users can target posts to audience members based on geolocation and other demographics.

Content optimization

The tool can suggest content, as well as the best days and times for content publication and customer engagement.

Workflow management

Users can share assets through asset libraries, assign tasks, and approve or edits posts through the tool’s interface.

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

Automated routing and prioritization

Users can set up rules so that the tool automatically prioritizes mentions and routes them to the appropriate individual or team for response.

Customer interaction histories

Users can view the entire customer conversation history when responding to a mention.

Bulk actions

Users can streamline workflow by taking bulk actions on multiple posts at once, such as archiving mentions, assigning tasks, or labeling sentiment.

Using the software to increase customer engagement and grow customer base via social media channels.

Lead generation

Users can discover and engage with new prospects, based on certain parameters.

Content marketing

Users can discover content from social media conversations and leverage it in marketing materials.

Paid media management

Users can manage and optimize paid social media posts across different channels.

Campaigns and promotions

Users can create campaigns on social media channels, such as contests, sweepstakes, apps, tabs and quizzes.

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

Twitter

The software allows users to monitor, publish and respond via Twitter.

Facebook

The software allows users to monitor, publish and respond via Facebook.

LinkedIn

The software allows users to monitor, publish and respond via LinkedIn, including Groups.

Google+

The software allows users to monitor, publish and respond via Google+.

Instagram

The software allows users to monitor, publish and respond via Instagram.

Pinterest

The software allows users to monitor, publish and respond via Pinterest.

YouTube

The software allows users to monitor, publish and respond via YouTube.

Reporting/analytics

Campaign success analytics

Users can analyze the success of campaigns through metrics such as likes, shares, retweets, followers, clicks and conversions.

Real-time tracking

The tool tracks mentions and comments in real-time.

Competitor analysis

Users can compare themselves to competitors based on brand mentions, customer engagement and sentiment.

Account management

Users can manage access to multiple social media accounts.

Role-based user permissions & privileges

Permissions to perform actions or access social accounts are assigned to roles, which are then assigned to users, reducing complexity of administration.

Mobile access

Users can effectively use the software through a mobile or tablet device.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Experia

Overview

What is Experia?