Experia

Experia, developed by Invento, is a cloud-based solution aimed at streamlining digital customer care and communication for organizations. This platform integrates multiple channels, including WhatsApp Business, Twitter, Web Chat, and Email, into a unified interface, aiming to provide a seamless customer experience. According to the vendor, Experia caters to companies of all sizes, from small businesses to large enterprises, and is utilized by various professions and industries such as customer service, marketing, internal communication, tourism, and banking and finance.

Key Features

Cloud Solution: According to the vendor, Experia is a cloud-based solution that allows organizations to access and manage their digital customer care and communication from anywhere without the need for on-premises infrastructure. It is said to offer high availability, reliability, and scalability.

Multiple Channel Integration: Experia enables organizations to connect and manage multiple communication channels, including WhatsApp Business, Twitter, Web Chat, and Email, all within a single platform. According to the vendor, this integration aims to provide a seamless and consistent customer experience across various touchpoints.

Language Support: Experia is said to support all languages, allowing organizations to communicate with customers in their preferred language. The platform's user interface is available in Arabic and English, providing a localized experience, according to the vendor.

Compatibility: According to the vendor, Experia is compatible with all major web browsers and operating systems, ensuring seamless access and usability for users across different platforms.

API Integration: Experia offers API integration capabilities, allowing organizations to link the platform with internal and external systems. According to the vendor, this integration aims to streamline processes, automate data exchange, and improve overall efficiency.

Hosting in Saudi Arabia: Experia provides hosting services within Saudi Arabia, aiming to ensure compliance with local data storage regulations and cybersecurity requirements. The vendor states that this local hosting enhances data security, privacy, and system performance.

Surveys: According to the vendor, Experia allows organizations to send and receive different types of surveys to gather feedback and measure customer satisfaction. This feature is said to help organizations gain valuable insights and make data-driven decisions.

Chatbot: Experia offers a chatbot feature that automates responses to routine customer inquiries, aiming to reduce response times and free up customer service staff for more complex queries, according to the vendor.

Rich Multimedia Support: Experia supports the sharing of rich multimedia files, such as images, videos, and documents, across various communication channels. According to the vendor, this feature aims to enhance the customer experience and improve engagement.

Automated Notifications and Attachments: According to the vendor, Experia enables organizations to automate the sending of notifications and attachments through integration with internal systems. This feature is said to improve communication efficiency and ensure accurate information delivery.