Name: Flowspace
Uploaded: 2019-10-03T20:04:34.000Z
Duration: 1 min 20 s
Description: Flowspace

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Product Lifecycle Management (PLM)

Development

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Facility Management

IP PBX

Operational Analytics

Policy Management

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Subscription Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Recognition

Employee Scheduling

HR Management

Payroll

Stock Option Plan Administration

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Performance Management (APM)

Archiving

Build Automation

Cloud Cost Management

Cloud Storage

Code Review

Configuration Management Databases

Data Mapping

Density-Optimized Servers

Email Encryption

Firewall Security Management

Fraud Detection

IP Address Management (IPAM)

IT Service Providers

Integration Platform as a Service (iPaaS)

Log Management

Managed DNS

Network Performance Monitoring

Software-Defined WAN

System Monitoring

Web Scraping

WiFi Hotspot

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Audio Editing

Content Management

Email Deliverability

Email Marketing

Marketing Automation

Online Proofing

Search Engine Marketing (SEM)

Social Media Management

Social Media Marketing

Survey & Forms Building

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Product Configuration

Social Commerce

Sales

Laboratory Information Management

Membership Management

Roofing

Vertical-Specific

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### Warehouse Management
Reviewers seem to have a mixed opinion about Flowspace's warehouse management capabilities. While some users appreciate the convenience and affordability of the warehousing services provided, others express dissatisfaction with issues such as communication gaps, high turnover for account managers, and challenges in coordinating special projects. The lack of expertise in warehouse operations and inconsistent service levels have been highlighted as areas of concern by some users. Additionally, discrepancies in billing, inventory tracking, and pricing changes have been reported, impacting the overall experience with Flowspace's warehouse management services.

### Shipping and Transportation
User sentiment regarding Flowspace's shipping and transportation capabilities appears to be varied. While some users praise the efficiency and cost-effectiveness of the service, others express frustration with communication issues, billing discrepancies, and lack of visibility into shipping costs. The ability to coordinate international shipments and the responsiveness of the customer service team receive positive feedback, but concerns about system integration and transparency in invoicing are highlighted as areas for improvement. Despite some positive experiences with timely responses and reliable transportation, there are consistent calls for enhancements in communication and operational efficiency within the shipping and transportation aspect of Flowspace's services.

### Fulfillment Services
Opinions on Flowspace's fulfillment services vary widely among users. While some praise the ease of navigating the site and the efficiency in sorting orders, others express frustration with issues such as delayed customer support responses, incorrect items being shipped, and fluctuating pricing structures. Users appreciate the convenience of having a single point of contact for multiple clients but highlight the need for improvements in real-time routing status and platform functionality. The consensus appears to be that while Flowspace's fulfillment services offer some benefits, there are areas that require enhancement to meet the diverse needs of users.

### Order Processing
Reviewers have expressed mixed opinions about Flowspace's order processing capabilities. While some users appreciate the ease of navigating the site and the efficiency in processing orders, others have highlighted challenges with communication, turnover of account managers, and delays in resolving issues. The consensus seems to be that while there are positive aspects such as streamlined order processing and inventory tracking, there are also areas that need improvement to enhance the overall order processing experience for users.

### Inventory Control
Opinions on Flowspace's inventory management capabilities vary widely among users. While some users appreciate the convenience and ease of use in managing their inventory through Flowspace, others express frustration with issues such as missing inventory, incorrect shipments, and communication challenges. The lack of control over quality and the inconsistency in warehouse partnerships have been highlighted as significant drawbacks by dissatisfied users. Despite some positive feedback on the platform's ability to streamline inventory processes, the overall sentiment leans towards a mixed opinion on Flowspace's inventory control abilities.

### Quality Control and Assurance
Users consistently express frustration with Flowspace's lack of control over quality assurance and warehouse operations. The recurring issues of wrong items being shipped, fluctuating prices and fees, and a lack of refined quality control measures contribute to a sense of unreliability and inconsistency in the service provided. While the operations team attempts to address issues promptly, the overall sentiment leans towards a perception of inadequate quality control and assurance mechanisms within the Flowspace platform. The need for a more structured onboarding process and enhanced administrative controls to mitigate errors and improve overall quality management is evident from user feedback.

### Customer Service and Support
User sentiment regarding Flowspace's customer service and support is varied. While some users praise the attentive and quick responses from the customer support team, others express dissatisfaction with the delayed resolution times and lack of dedicated representatives. Issues such as incorrect shipments, changing fees, and challenges in holding warehouses accountable for mistakes have been highlighted. Despite some positive feedback on the ease of use and helpfulness of certain warehouse customer service teams, there are concerns about the overall consistency and reliability of Flowspace's customer service and support.

### Pricing and Contract Management
User sentiment regarding Flowspace's pricing and contract management is predominantly critical, highlighting issues such as sudden pricing changes with minimal notice, missing inventory at warehouses, and difficulties coordinating special projects. Additionally, reviewers express frustration with billing discrepancies, lack of inclusion of Service Level Agreements in contracts, and challenges in obtaining shipping rate cards. The lack of transparency and responsiveness in communication further compounds these concerns, leading to a general dissatisfaction with the pricing and contract management aspects of Flowspace's services.

### Issue Resolution
User sentiment about Flowspace's issue resolution capabilities is varied and leans towards the negative. Customers express frustration with the lack of timely and effective resolution of issues, citing long response times, poor communication, and high turnover of account managers as key pain points. While some users appreciate the convenience and efficiency of issue resolution when problems are addressed, others highlight ongoing challenges with clarity, accountability, and control over warehouse operations. The general consensus appears to be that Flowspace's issue resolution process requires improvement to meet the diverse needs and expectations of its users.

Users recommend conducting thorough research to find a warehouse that aligns with your industry and product. They emphasize the importance of contacting the warehouse directly to ensure they have experience in handling similar goods. Additionally, users suggest considering the software systems provided by warehouses, which can be more cost-effective for businesses. Taking these recommendations into account can help businesses make informed decisions when it comes to warehousing and fulfillment needs. It is important to choose the right warehouse partner to ensure efficient operations and customer satisfaction.

Flowspace has proven to be a valuable tool for many businesses, addressing a range of common challenges. Users have reported that Flowspace has helped them streamline their order fulfillment process, resolving issues related to inventory storage and the time it takes to package and ship customer orders. By using Flowspace, users have been able to focus on their core business activities while leaving the logistics and warehousing tasks in capable hands.

Despite some reported issues with missing inventory in warehouses and system integration problems between Shopify and Flowspace, users have found that the software makes a significant impact on their operations. Flowspace has provided affordable storage options near users' offices, resulting in substantially lower warehousing costs for many. Users appreciate the flexibility and last-minute booking options offered by Flowspace for transportation purposes.

Another benefit of using Flowspace is the ability to centralize multiple clients under a single point of contact. This streamlines communication and allows users to manage their workload more efficiently. Inventory management and label generation processes have been simplified with the use of Flowspace, leading to improved efficiency and time savings. Moreover, the training provided by Flowspace has been highly regarded by users.

While there have been mixed opinions about the communication and customer service from the Flowspace team, users generally find them acceptable. Some users have encountered difficulties in holding warehouses accountable for mistakes and are working through IT issues with the site. However, overall, Flowspace has helped businesses manage their workload and focus on growth by providing reasonable shipping quotes, quick response times, and access to a wide network of warehouses that help lower shipping costs regionally.

In summary, Flowspace addresses several critical business problems such as inventory storage, order fulfillment efficiency, and cost optimization. It also offers streamlined processes for managing multiple clients, simplifying inventory management tasks, and providing access to an extensive network of warehouses for efficient regional shipping. While some challenges remain with communication and warehouse accountability, Flowspace has provided valuable solutions to businesses looking to streamline their logistics and warehousing operations.

Flowspace is an ecommerce fulfillment platform helping brands meet their customers’ post-purchase expectations in the real world.  The company’s cloud-based software, integrated within a network of +150 strategically located fulfillment centers nationwide, supports faster omnichannel fulfillment. With a single point of integration, the Flowspace platform gives  brand operators with real-time visibility and tools to control ecommerce operations.

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Webgility is a multichannel eCommerce software which provides automated accounting and inventory management. It is optimized for QuickBooks Desktop and NetSuite users who sell on multiple channels.

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Flowspace is a national on-demand warehousing and fulfillment network enabling one and two-day delivery for businesses of all sizes.

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What is Flowspace?