TrustRadius Insights
Help Sumo has proven to be a great tool for businesses looking for an easy-to-use and cost-effective helpdesk solution. Many users have …
Overview
What is Help Sumo?
Help Sumo is help desk software from AJ Squared, Inc, available for a one-time license purchase.
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What is Help Sumo?
Help Sumo is help desk software from AJ Squared, Inc, available for a one-time license purchase.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttp://www.helpsumo.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Help Sumo?
Help Sumo Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
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Help Sumo has proven to be a great tool for businesses looking for an easy-to-use and cost-effective helpdesk solution. Many users have found that it helps them automate their customer service support process, reducing the workload of their team and making agents more efficient at solving tickets. The product's automation feature has been especially helpful for businesses, allowing them to handle over 200 support requests per day with just 4 full-time people.
In addition to streamlining customer support tasks, Help Sumo has helped businesses find and show the processes that require the most IT staff time, leading to improved business operations. It has also allowed businesses to manage email more effectively, enabling users to quickly find and address the most critical emails first. As a result, some users have reported significant improvements in customer satisfaction while using Help Sumo, including an increase from 80% to 98% within a year of using the product.
Overall, Help Sumo's straightforward implementation and intuitive features have made it a go-to solution for businesses looking to improve their customer support processes. Its flexible design also allows it to work well with diverse company structures. With its ability to reduce support ticket queues, improve agent efficiency, and provide valuable insights into IT processes, Help Sumo has proven to be a reliable and effective helpdesk solution for many businesses.
Cost-effective: Some reviewers have found Help Sumo to be a cost-effective support system that provides all the features of big support systems like Zendesk.
Variety of Features: Many users appreciate the variety of features offered by Help Sumo, such as email ticketing, live chat, and self-service options.
Flexible and Open-ended: Multiple reviewers noted that Help Sumo is flexible and open-ended, allowing them to add whatever data they see fit, making it a highly customizable tool for their needs.
Lack of Advanced Features: Some users have suggested that Help Sumo should add more advanced features suitable for medium-sized businesses.
Regular Updates Required: According to some reviewers, Help Sumo requires regular updates to keep up with the changes in customer service technology.
Limited Functionality: Some users feel that Help Sumo's functionality is limited and could use improvement to better meet their needs.