isolved Reviews & Insights

Summary

isolved significantly enhances the efficiency and effectiveness of HR teams by automating routine tasks and centralizing critical data, according to reviewers. A substantial portion of feedback, 48% of reviewers, highlights the system's ability to automate various HR functions, leading to considerable time savings and allowing HR professionals to focus on more strategic initiatives. This automation extends across processes such as payroll, onboarding, and benefits administration, transforming multi-day tasks into much shorter ones. Furthermore, isolved improves reporting capabilities and data accessibility, a benefit cited by 33% of reviewers, by providing a centralized system that streamlines access to employee information and offers robust reporting tools. The platform's ease of use, noted by 24% of reviewers, contributes to its overall positive impact on HR team efficiency, enabling even part-time staff or backups to manage complex processes effectively. Overall, isolved is perceived as a tool that streamlines HR operations, reduces manual effort, and improves the speed and accuracy of HR functions.

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Summary

Reviewers frequently report that isolved positively impacts business objectives, primarily through significant time savings and reduced operational errors. A substantial number of reviewers, 48%, highlight time savings, particularly in payroll processing, HR administration, and the elimination of manual paper-based tasks. This efficiency gain allows small management teams to focus on core business elements. The platform also contributes to a reduction in errors, cited by 33% of reviewers, by automating processes and improving data transfer to third-party vendors, which in turn can lead to cost efficiencies. Furthermore, 24% of reviewers note an increase in employee satisfaction due to the system's user-friendly portal for accessing pay stubs and W2s. The ease of use, mentioned by 19% of reviewers, facilitates adoption across employee levels and streamlines HR team operations. Overall, the system is perceived to contribute to decreased payroll costs and improved efficiency, directly supporting business objectives by enabling more work with potentially fewer resources.

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Summary

Reviewers frequently utilize a diverse array of software alongside isolved, primarily for accounting, productivity, and specialized HR/payroll functions, with a strong inclination to recommend these tools to peers. The most commonly cited external software is the Microsoft Office Suite/365, mentioned by 85% of reviewers, which is considered indispensable for daily operations and communication. Accounting software, particularly QuickBooks, is also widely used by 60% of reviewers, though opinions are mixed regarding its integration capabilities with other business systems. For more comprehensive HR and payroll needs beyond isolved, 30% of reviewers noted their use of robust platforms like ADP Workforce Now, often appreciating its feature set despite some reported complexities. Additionally, customer relationship management (CRM) systems like Salesforce are employed by 20% of the sample for sales and client tracking, consistently receiving positive remarks for their customization and reporting. Finally, dedicated time tracking solutions such as TSheets are valued by 15% of reviewers for their ease of use and accurate data collection.

Summary

isolved is primarily utilized by organizations as a comprehensive Human Capital Management (HCM) platform, addressing a wide array of human resources and payroll challenges. The most frequently cited application, by 57% of reviewers, is payroll processing, which includes preparation, tax filings, and compliance for diverse organizational structures, including third-party payroll services. Beyond core payroll, isolved is extensively used to manage the entire employee lifecycle, from initial recruitment and onboarding to offboarding, a function highlighted by 38% of reviewers. Concurrently, 38% of reviewers leverage the system for timekeeping and attendance tracking, enabling employees to clock in/out and manage paid time off. Benefit management, encompassing tracking, enrollment, and COBRA administration, is another significant use case, mentioned by 33% of reviewers. The platform's ability to consolidate these functions into a single system is frequently noted as a key benefit, helping to reduce manual entry and errors. A quarter of reviewers also commend isolved for its ease of use and user-friendliness, despite its comprehensive feature set, contributing to its reliability as an HR solution.

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Summary

Reviewers frequently identified several areas where isolved could enhance its platform and services. The most frequently cited area for improvement, mentioned by 24% of reviewers, concerned reporting capabilities, with users desiring more customization, clearer functionality, and easier modification of standard reports. Customer support responsiveness was the second most frequent concern, highlighted by 19% of reviewers who noted communication delays, particularly during busy periods. Additionally, 14% of reviewers each pointed to frustrations with the login process, a desire for improved integration with third-party systems, and a need for more extensive customization options within the platform. Despite these identified areas for improvement, a notable portion of the feedback was positive. 14% of reviewers expressed overall satisfaction with the system, stating they were happy with the product and its service. Another 10% indicated that isolved adequately covers their needs as a small to mid-sized organization, suggesting that while specific enhancements are desired, the core functionality and overall user experience are generally well-received.

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Summary

Reviewers frequently commend isolved for its effective human capital management functionalities, particularly highlighting its payroll processing capabilities, cited by 33% of reviewers. The system is noted for its accuracy in handling weekly payroll and accommodating various employee groups. Beyond core payroll, the platform's timekeeping features are also well-regarded, with 29% of users appreciating its daily tracking, timecard review, and accessible time clock options, including support for holiday pay. Customer support also receives positive remarks from 29% of reviewers, who value the quick and helpful assistance. Additionally, the reporting functionalities are seen as a strong asset, with 24% of reviewers noting the ease of generating quick and custom reports. The onboarding process is another area where isolved performs well, with 19% of reviewers finding assistance with hire forms and overall onboarding to be effective.

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