Help Desk

Web and Video Conferencing

Customer Support

Flowchart

Version Control

Virtual Reality

Development

Business Intelligence (BI)

Collaboration

Unified Communications as a Service (UCaaS)

Enterprise

Accounting

Crypto Tax

Spend Management

Tax Compliance

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

International Payroll

On-Demand Payment

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

.Net Development

API Management

Asset Tokenization

Cloud Storage

Component Content Management

Fraud Detection

Integrated Development Environment (IDE)

Integration Platform as a Service (iPaaS)

Load Testing

Managed Public Cloud Infrastructure

Migration

Network Performance Monitoring

Penetration Testing

Privileged Access Management

Relational Database Management Systems

Remote Monitoring and Management

Secure Email Gateway

Software Components

User Activity Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Conversion Rate Optimization

Data Cleansing

Data Management

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Automation

Online Reputation Management

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Transcription

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Point of Sale

Revenue Operations

Sales Forecasting

Sales Pipeline

Sales

Car Rental

Church Management

Commercial Drone

Construction Accounting

Geographic Information

Insurance Agency Management

Physical Therapy

Retail Execution

Vertical-Specific

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BS&A Software

iWorQ is a cloud-based software solution designed to streamline and manage various aspects of public works and community development for government agencies. According to the vendor, iWorQ offers a comprehensive range of modules to track and manage work orders, fleet and facility management, stormwater and sewer management, water system management, pavement management, sign management, FEMA reporting, citizen engagement, asset management, backflow prevention, sidewalk management, and web mapping. The product is aimed at cities and counties across the United States, making it suitable for government agencies of various sizes. It is utilized by public works departments, community development offices, fleet management departments, facility management departments, and stormwater management departments.

## Key Features

**Work Management**: According to the vendor, iWorQ allows users to track and manage work orders in one place, customize order details, access the system on any mobile device, and upload pictures of completed work.

**Fleet Management**: The vendor states that iWorQ enables users to track vehicle conditions, locations, drivers, fuel usage, and maintenance schedules. The system also provides replacement recommendations and allows for the generation of customizable reports.

**Facility Management**: According to the vendor, iWorQ helps extend the life of buildings and equipment by allowing users to track and report on various assets. The system can generate reports on asset needs and maintenance status.

**Stormwater Management**: The vendor claims that iWorQ allows users to track the locations of inlets, drains, lines, and sumps. The system enables the initiation of maintenance scheduling, tracks compliance with regulations, and can connect with the Work Management module for related work orders.

**Sewer Management**: iWorQ, according to the vendor, enables users to track the locations and maintenance history of sewer assets, schedule work and inspections, track labor hours, and generate reports for budget management.

**Water System Management**: According to the vendor, iWorQ allows users to schedule maintenance, track inspections and regulatory compliance, and ensure accurate tracking of water asset data.

**Pavement Management**: The vendor states that iWorQ enables users to track road segments, conduct distress surveys, import GIS data, and collaborate with multiple users within the organization.

**Sign Management**: According to the vendor, iWorQ allows users to plot new signs, track ratings and conditions, and improve sign management efficiency with mobile capabilities.

**FEMA Reporting**: iWorQ provides a robust reporting tool for tracking work completed, materials used, and costs related to natural disasters. Users can export reports to various formats, according to the vendor.

iWorQ has proven to be a valuable tool for managing water backflow databases efficiently, enabling users to streamline their operations and improve productivity. Users have praised the software for its ability to handle complex data management tasks with ease. Additionally, iWorQ's features for entering completed work and managing permits have been highly regarded as a trusted source of information. With this software, users have been able to go completely paperless for violation notices and citations, eliminating the need for cumbersome paperwork and improving overall efficiency.

One of the key benefits of using iWorQ is its ability to track equipment maintenance and road conditions effectively. Users have found that the software provides a centralized platform to monitor and schedule maintenance tasks, ensuring that equipment remains in optimal condition. Likewise, tracking road conditions becomes seamless with integrated features that allow users to input relevant data in real-time.

Users have also highlighted the reliability of iWorQ's resident complaints component. The software enables efficient management of resident complaints, ensuring that issues are addressed promptly and resolved effectively. The streamlined process allows for better communication between residents and the department, resulting in improved customer satisfaction.

In summary, iWorQ has emerged as a valuable solution for various business problems faced by users. From managing water backflow databases to tracking equipment maintenance and addressing resident complaints, the software offers a comprehensive set of features that streamline operations and enhance efficiency.

Intuitive and Highly Customizable: Users have found iWorQ to be intuitive and highly customizable, allowing them to easily navigate the software and personalize their experience. Several reviewers have praised its user-friendly interface, which has made it easy for anyone to use and navigate.

Efficient Job Management: Many users appreciate how iWorQ efficiently houses records and retrieves past notes, making it a valuable tool for job management. The software's ability to streamline the process of tracking expenses by allocating costs has also been commended by several reviewers.

Paperless Workflow: A standout feature of iWorQ according to multiple reviewers is its ability to facilitate a paperless environment. This contributes to increased productivity and organization within their departments. Users highlight that this transition reduces reliance on physical documents, improving efficiency overall.

Lacking Customer Relations: Some reviewers have expressed dissatisfaction with the customer relations of iWorQ, particularly when they informed the company of their decision to discontinue as a customer.

Limited Integration and Usability: Several users have found that iWorQ does not integrate well with other platforms or email systems, which significantly limits its usability and hampers workflow efficiency.

Tedious Data Entry Process: Multiple reviewers have mentioned that using iWorQ can be time-consuming due to a tedious process of filling in information. They also dislike the need to save frequently to prevent data from disappearing.

iWorQ is a provider of business-critical workflow software that runs the day-to-day operations of nearly 2,000 city and county governments across all 50 states and Canada. In 2001, iWorQ offered a first SaaS solution to city and county governments. iWorQ supports tens of thousands of government employees that use their software today, with more than 20 configurable software applications that can be accessed on the web and a mobile device. iWorQ helps cities and counties manage permitting, planning & zoning, code enforcement, licensing, work orders, inspections, fleet and fuel tracking, pavement management, backflow prevention, stormwater management, and facility management.

iWorQ

Municipal

iWorQ Systems

iWorQ Portal Home | Customer Insight.

Manage all citizen and contractor submissions in one place with the iWorQ Portal Home.

Learn more: https://iworq.com/portal/

#shorts #permits #inspections #paymentprocessing #codeenforcement #residentengagement #contractors #saas #cmms

Video Transcript:
Manage all citizen and contractor submissions in one place.
(permits applications, inspections requests, code enforcement issues, Image/document uploads, payments)

Portal Home (Rated 5 Stars) - Sarah from Utah
“The iWorQ Portal makes the application process for citizens so much easier!!”- Sarah from Utah

"The customer service from iWorQ is amazing. One on one help and support is so invaluable!”- Sarah from Utah

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