Name: Kaizo
Author: Kaizo

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Dropshipping

Emissions Management

Intellectual Property (IP) Management

Privacy Policy Generators

Statistical Analysis

Workflow

Enterprise

Accounting

Accounts Payable

Crypto Tax

Online Trading

Subscription Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

AI Governance

Authorization

Cloud Storage

Custom Software Development Services

Data Center Virtualization

DevSecOps

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Network Performance Monitoring

Secure Email Gateway

Sensitive Data Discovery

Session Border Controllers

System Monitoring

Time Series Databases

Tower Servers

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Email Marketing

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Lead-to-Account Matching and Routing

Sales Enablement

Sales

Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

Architecture

Banking

Digital Forensics

Financial Services CRM

Internet of Medical Things

Vertical-Specific

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Kaizo is an AI-powered platform that, according to the vendor, aims to revolutionize customer support teams by providing a range of solutions including Quality Assurance (QA), performance coaching, and agent engagement. The product is marketed as suitable for businesses of all sizes, from small startups to large enterprises. It caters to various professions and industries, such as customer support teams, contact center managers, customer experience managers, support operations managers, and e-commerce companies.

## Key Features

**AI-powered Quality Assurance**: According to the vendor, Kaizo's AI technology enables real-time quality assurance by automatically evaluating 100% of customer support tickets. It offers the ability to sort tickets based on sentiment and empathy levels, analyze root causes of issues, and generate conversation summaries for quick insights. Additionally, the platform allows tickets to be filtered using AI-based criteria.

**Real-time Performance Insights**: Kaizo provides contact center managers with real-time performance insights, allowing for quick issue detection through performance drill-ins. It also enables the identification of underperforming agents for targeted coaching. The platform facilitates easy comparison of team and individual outcomes, and, according to the vendor, accurate reports can be generated with just a few clicks.

**Performance Coaching**: The vendor claims that Kaizo helps identify the root causes of negative results and enables the creation of data-driven improvement roadmaps. Through a continuous feedback loop powered by AI, agents can be guided on where, why, and how to improve. The platform is designed to provide full control of the coaching cycle.

**Agent Motivation**: Kaizo offers gamification features to engage and motivate customer support agents. According to the vendor, AI-generated goals and in-app rewards celebrate successes and foster an engaged workforce that can be effectively managed.

**Samurai (AI-powered support warrior)**: According to the vendor, Kaizo's Samurai feature ensures high-quality customer support by automatically evaluating 100% of tickets in real time. It can sort tickets based on sentiment and empathy levels, allowing easy identification of low customer and agent sentiments. Critical tickets can also be automatically flagged for review.

**All-in-one management for large support teams**: Kaizo integrates with Zendesk, enabling support teams to rate tickets directly within the Zendesk platform. It allows for tracking performance progress within Zendesk and keeps users updated about ticket events through in-app notifications.

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Khorus is is an Employee Performance Management solution.  Some key features include At-a-Glance Business Performance, Predictive Measures, Goals and Status Updates, and Near-real-time Analytics.

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Employee Performance Management is the process by which a manager or consultant examines and evaluates an employee's work behavior by comparing it with preset standards,  documents the results of the comparison, and uses the results to provide feedback to the employee to show where improvements are needed and why.

Beyond locating employees areas of potential improvement, employee performance management software might also include Leadership Management assessments or modules to help management locate potential leaders in the ranks and provide a promotion or learning path that sets the right expectations as employees grow in competence and rank, in preparation for assuming management responsibilities.

Employee Performance Management

Performance Management

Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.

Performance plans

Supervisors have ability to build individual performance plans including, goals, competencies, etc..

Plan weighting

Supervisors have ability to weight or prioritize individual elements of the performance plan.

Manager note taking

Ability for managers to insert ad-hoc notes about performance or evaluation process; supports continuous feedback.

Performance improvement plans

Supervisors can track disciplinary actions such as performance improvement plans.

Review status tracking

Supervisors can monitor and track review status completion with dashboard showing milestones and status.

Rater nominations

Supervisors can nominate additional employee raters for feedback.

Rater nomination workflow

Ability for nominated raters to accept or reject their nomination.

Review reminders

System can generate reminders to ensure review completion timeliness.

Workflow restrictions

Workflow restrictions ensure that employee can only see finalized official review once completed.

Review transfer

Ability of a manager to transfer a review to another manager.

Multiple review frequency

System supports multiple review types including annual, quarterly mid-year and anniversary reviews.

Reporting

Reporting capabilities provide dashboards, ad-hoc reports and custom reporting capabilities.

Performance and Goals

Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.

Corporate goal setting

Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.

Subordinate goal setting

Subordinate goal setting is the ability to define subordinate departmental or team goals in support of overall corporate goals.

Individual goal setting

Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.

Non-hierarchical goal setting

Ability to set goals outside of official reporting relationships.

Line-of sight-visibility

Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.

Performance tracking

Performance tracking allows managers to track individual progress against goals as a component of overall performance.

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Employee Performance Management Software

Kaizo

Overview

What is Kaizo?