LogicMonitor Reviews and Ratings

Rating: 9 out of 10

Score

9 out of 10

Community insights

TrustRadius Insights for LogicMonitor are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Configuration and Setup: Users consistently praise the simplicity of configuring and setting up LogicMonitor. They find it easy to deploy collectors and add new devices without extensive guidance, which streamlines the initial setup process.

Instant Notification Feature: Many users highlight the benefit of LogicMonitor's instant notification feature. It provides real-time alerts for system issues, allowing for quick responses and resolutions, ultimately enhancing overall system monitoring efficiency.

Comprehensive Monitoring Capabilities: Reviewers appreciate the extensive monitoring capabilities of LogicMonitor in IT environments. The tool effectively monitors a wide variety of products, offering flexibility in alerting options and facilitating easy deployment and addition of devices for monitoring purposes.

Reviews

180 Reviews

Reliable and Powerful Monitoring Platform for Complex Infrastructure.

Rating: 9 out of 10

January 9, 2026

Use Cases and Deployment Scope

For the last few months, we have been using LogicMonitor in our real production environments. It monitors servers, routers, switches, cloud resources, and even infrastructure such as UPS power without requiring heavy agents. Lightweight collectors pull data from across the entire environment. Different teams, such as NOC and network teams, can use separate dashboards. Real-time monitoring helps detect issues before users notice them.

Pros

Deep and highly customizable monitoring across many systems.
Fast, real-time alerts with no noticeable delay.
Helpful and responsive customer support during onboarding and tuning.

Cons

The UI can feel clunky and hard to navigate at times.
The Enterprise level pricing is expensive.

Likelihood to Recommend

I would recommend LogicMonitor to mid-sized IT teams or MSPs. I thought it was going to be just another monitoring tool, but the more you work with it, the more you realize how solid it actually is; now it's a full-on platform. I've had a really good experience with Logic Monitor. It's powerful, a little messy in Parts. But once it's running smoothly, it's kind of a beast, definitely made my life easier.

Fahad Hossain

IT Executive in Engineering at HAMIDA TRADERS LTD (https://htl-bd.com/) (501-1000 employees)

Vetted Review

1 year of experience

Reliable monitoring that bridges IT and finance

Rating: 9 out of 10

Incentivized

July 22, 2025

Use Cases and Deployment Scope

We use LogicMonitor to keep track of how our IT systems and cloud services are running and what they cost. It helps us spot the areas where we are overspending but not using those resources efficiently. Before they become costly issues, it alerts people to the minor ones. We use this data to plan our budgets to make investments accordingly.

Pros

It gives us live cost tracking.
It gives early warning signs of issues.
We get detailed breakdowns of problems.
It grows with us.

Cons

It feels too technical for finance folks.
Cost tracking by team is challenging.
It has limited access to financial resources.

Likelihood to Recommend

It has helped us with a lot of issues, including budgeting and security issues, so I would give it a nine out of ten. We were planning our budget for this quarter, from July to September, with the help of the LogicMonitor report from our systems. We were able to forecast our next 3 months expenses problems, and it always keeps our security at top-notch.

Verified User

Manager in Finance and Accounting (501-1000 employees)

Vetted Review

5 years of experience

Best security system of genration

Rating: 10 out of 10

Incentivized

July 10, 2025

Use Cases and Deployment Scope

My team and I use LogicMonitor to protect our data from internal system errors and to protect our systems from external attacks. About 200 laptops and systems are used by our organization, and they are all protected by it. Most of our data is extremely classified, so it must be kept safe because if it is leaked, our company will permanently fail. That is why we use LogicMonitor to keep our business safe and running.

Pros

It keeps our financial data and client details safe.
Our systems have less ratio for system crashing and all.
Our team gets to focus on our primary business operations.
It keeps our systems safe from outside attacks as well.

Cons

Cost can be high for smaller organizations.
Reporting tools could have been better.
It should have a simpler user interface.

Likelihood to Recommend

I would love to recommend it to anyone. If someone from outside pays our employees a substantial sum of money to leak our data, it will negatively impact our business, which has grown as a result of protecting our clients' data. No one can steal our data, not even our employees, because if they connect any pen drive or hard disk, then it will generate the alert to the admin.

Joel Meno

Project Engineer in Manufacturing at APEX Companies (51-200 employees)

Vetted Review

4 years of experience

Automation that saves time and effort.

Rating: 10 out of 10

Incentivized

July 6, 2025

Use Cases and Deployment Scope

It has been a while since we started using LogicMonitor. We used to ensure that all of our company's systems operated safely. LogicMonitor is always there to keep our systems running smoothly. It alerts us at the correct moment if anything goes wrong with our systems. It also informs us if any of our systems require any upgrades. Even our non-tech team members can easily understand if the dashboard is showing system health and performance.

Pros

Smart alerts.
Easy-to-read dashboards.
It always finds the real problem fast.
Connects with our other tools easily.
It automatically finds new servers or systems we add.

Cons

Limited Alert Options.
Basic charts should be advanced.
Bettercloud support is required.

Likelihood to Recommend

The example I will give will explain my rating for it. One employee left our company due to a personal issue, and at that time, our team was working on a highly secure project. He wanted to take revenge on our company, so he began hacking our systems from the outside. Since it appears that someone without authorization is attempting to access our systems, LogicMonitor simultaneously alerted our team to the problem. We stopped that threat with LogicMonitor.

Evgenii Bukhgammer

Senior Software Developer in Information Technology at LogiNext (201-500 employees)

Vetted Review

5 years of experience

Reliable monitoring that scales with our business.

Rating: 10 out of 10

Incentivized

July 3, 2025

Use Cases and Deployment Scope

We utilize LogicMonitor to gain unified visibility across our hybrid infrastructure, encompassing both cloud services and on-premises systems. It helps us catch issues early, especially during our busy times, like examination time. We have connected it with our alert system to fix the issues quickly. It helps us plan ahead for our online examinations, which are conducted for many of our clients.

Pros

It shows us system issues right away so we can fix them fast.
It finds new devices on its own, so we do not miss anything.
It alerts us only when something really unusual happens.
Its dashboards make it easy for everyone to see system health.
It helps us see trends so we are ready for busy times.

Cons

Alert tuning can be complex.
Some integrations need more customization or easier setup.
Report customization could be simpler.

Likelihood to Recommend

We have several government departments and universities as our clients, and we conduct online examinations for them. Therefore, our servers require additional security to prevent unauthorized access to our systems remotely without our permission. We were performing an examination for one of our clients when someone from outside attempted to access our systems by creating a backdoor to our servers. Our team was busy handling the examination process and ensuring its smoothness. However, thanks to LogicMonitor, we were alerted at the right time, and we were able to save our data and clients' information with its help.

Gaurav Khandelwal

DevOps Lead in Information Technology at think exam by Ginger (201-500 employees)

Vetted Review

5 years of experience

Keeps our IT running smoothly without the headaches.

Rating: 10 out of 10

Incentivized

June 23, 2025

Use Cases and Deployment Scope

LogicMonitor has been used by our company to gain a deeper comprehension of our business operations. In our organization, LogicMonitor primarily monitors about 5000 systems. The majority of our data is client and financial information, which must be protected. We use LoicMonitor to encrypt our data and maintain the security of our systems, as without it, our business would fail. We have a dedicated IT team that works on LogicMonitor to keep our systems safe.

Pros

Prebuilt Integrations.
Intelligent Alerting.
Custom Dashboards.
Performance Trend Analysis.
API Access.
Scalability

Cons

Reporting Limitations.
Dashboards on Mobile.
Collector Maintenance.

Likelihood to Recommend

I have given it a perfect score, and I have a perfect explanation, or perhaps I should say a perfect example, for my decision. Approximately 10 days prior, one of our employees connected his USB drive to our systems. Once he did that, our system started hanging due to a virus on the pendrive, and our systems began acting differently. However, thanks to LogicMonitor, we received an alert indicating that one device was connected to our system. Our IT team and LogicMonitor resolved our issue and brought our systems back online in minutes.

Kirsten Cornell

Senior Communications Specialist in Social Media at Walter P Moore (1001-5000 employees)

Vetted Review

6 years of experience

LogicMonitor Helps Us Monitor Everything in One Place

Rating: 8 out of 10

Incentivized

June 13, 2025

Use Cases and Deployment Scope

I use LogicMonitor to monitor both our own devices and client environments. It’s the main tool for our Enterprise NOC to manage issues and create tickets from alerts and we’ve also tied it into other systems using its API to build out custom workflows.

Pros

the alerting automatically creates and routes tickets in our ITSM system, which saves us a ton of manual work
logicMonitor's extensibility lets me pull data from anything with an API and turn it into something useful
i like that I can build my own monitoring with custom datasources—it’s been a game changer for client-specific needs

Cons

i’ve had to spend a lot of time tuning thresholds
it avoids agent-based monitoring completely

Likelihood to Recommend

LogicMonitor is for enterprise teams looking for deep visibility and it’s helped me reduce response times, especially during on-call hours, also it has multiple tools in single a platform, it’s a solid choice, so I’d definitely recommend it.

Alexander Bataliants

Technical Project Manager in Corporate at Serokell (51-200 employees)

Vetted Review

4 years of experience

Streamlining Infrastructure Visibility with LogicMonitor.

Rating: 9 out of 10

Incentivized

May 19, 2025

Use Cases and Deployment Scope

Our team uses LogicMonitor to monitor all of our team systems. Their location does not matter to us, as those employees are on-site, hybrid, or remote. Our work is growing daily, so we can monitor the systems, and if we encounter any issues, we can immediately fix them and return to work at full capacity.

Pros

Automatically Finds New Devices.
Ready-to-Go Monitoring Setups.
Smart Alerts.
Keeps an Eye on Everything.

Cons

Setting Up Alerts Can Be Confusing.
Reports Feel a Bit Basic.
Hard to Use Some Advanced Tools.

Likelihood to Recommend

We use LogicMonitor to keep our systems free of bugs. If any issue arises, like once our team was working on the systems and one of the employees created a virus for fun, our team was terrified by it, as if we were under attack. Still, LogicMonitor was there to help us stop that virus, and we were back on our feet in less than an hour. We also faced an issue where our team could not use all the customizations. We felt stuck, but LogicMonitor helped us out of it in a few minutes.

Madison Crane

Digital Marketing Manager in Marketing at eHealthcare Solutions (11-50 employees)

Vetted Review

3 years of experience

System and Data safety made easy with Logic Monitor.

Rating: 9 out of 10

Incentivized

May 7, 2025

Use Cases and Deployment Scope

LogicMonitor monitors all our company systems and ensures they run smoothly, so we do not encounter sudden issues. It helps me quickly find issues and fix them, which makes it very reliable for my company's systems and me. We also use it to plan for future growth.

Pros

Automated alerting.
Capacity planning and forecasting.
Proactive issue detection.
Easy integrations.

Cons

Reporting customization.
UI complexity.
Cloud-native monitoring depth.

Likelihood to Recommend

I would recommend it to my friends because there was a time when an external hacker attacked our systems. We did not know that because they entered our systems by creating a backdoor. Still, LogicMonitor alerted us about it, showing that external users had breached the system/data, and we could stop them with its help.

Utkarsh Gaur

Therapy Manager in Product Management at Cipla (10,001+ employees)

Vetted Review

2 years of experience

View profile

LogicMonitor helped us see what other tools missed and we were able to set it up and get insights within minutes.

Rating: 8 out of 10

Incentivized

April 27, 2025

Use Cases and Deployment Scope

We use LogicMonitor to gain a comprehensive view of our application infrastructure and to monitor both client and internal environments. It is especially helpful in identifying issues that other vendor platforms couldn’t detect or completely miss. We’ve also used it across cloud and on-prem setups, and all of these can be managed from one place, too.

Pros

very easy to deploy built-in monitors across different devices and get it up running.
The dashboard has enabled our management team to view network activity from a single location.
The ability to write my data sources is impressive, as it allows me to monitor what matters to my business, not just the default information.

Cons

I think the billing model could use a refresh, as I'd like to only pay for what we use, especially as an MSP.
Bringing in devices that aren’t already in their system can be a bit tricky and sometimes takes some extra effort.
When a site goes down, we receive a flood of alerts—one per device, which becomes overwhelming and noisy quickly.

Likelihood to Recommend

If you have a mixed environment, such as cloud, hardware, or virtualization, LogicMonitor is worth considering, as it significantly reduces troubleshooting time. Being able to see everything in one place makes life easier. I’d say make sure your team knows what they want out of it first, and then buy it.

Parija Rangnekar

Chief Financial Officer in Corporate at Biz4Solutions Private Limited (51-200 employees)

Vetted Review

4 years of experience

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