Based on 1548 reviews and ratings
LogMeIn Pro and TeamViewer are both remote desktop tools. However, LogMeIn Pro is more tailored to SMB and self-service users, while TeamViewer is more focused on midsize or large companies to enterprises.
LogMeIn Pro offers remote access to less specialized users in order to remotely access their own devices with little to no IT support. In contrast, TeamViewer is applicable across a wider range of use cases.
LogMeIn Pro and TeamViewer are focused on serving distinct user bases, and have unique capabilities for each audience.
LogMeIn Pro emphasizes its accessibility for end-users to access their own devices. Many of its features are tailored to this group, including robust file transfer and management, as well as LastPass integration for password management. It’s also easy to users to install and use even without extensive IT experience or prior knowledge.
TeamViewer is more applicable for organizations that can use TeamViewer across a border range of use cases, from patch management to IoT control to traditional remote support. These use cases make TeamViewer more attractive for IT administrators. It’s also more useable across different device types and operating systems.
LogMeIn Pro and TeamViewer also have some limitations or drawbacks worth keeping in mind.
LogMeIn Pro is less scalable than TeamViewer, with a much lower cap on the number of managed devices at each pricing tier from an administrative perspective. Pricing can also be high for some use cases, particularly when larger companies attempt to scale up the tool to a broader user base. LogMeIn Pro’s performance for Mac products are also more limited and less consistent than it is for other device types according to reviewers.
TeamViewer’s broad range of use cases comes at the cost of feature depth. For instance, file support has been slower or less robust for some reviewers, and mobile accessibility is less consistent than other devices. Pricing is also a common compliant for reviewers, both in terms of general price and changes in the pricing model. Costs are especially relevant for smaller teams and companies that are more likely to have to pay for functionality that they won’t end up needing.
LogMeIn Pro has three pricing plans. Pro for Individuals, priced at $30/month, allows access for up to 2 computers, remote access and printing, file storage, and multi-monitor displays, plus a free license to LastPass Premium. The Power Users plan, at $70/month, allows access for up to 5 computers and 3 free LastPass Premium licenses. The Small Businesses plan, at $129/month, adds access for up to 10 computers and 5 LastPass Premium licenses.
TeamViewer offers 4 pricing plans. The Single User Business License, at $49/month, allows one user to initiate one device connection session at a time, caps managed devices at 200, and enables cross-platform access. The Multi-User Premium License, at $99/month, allows for up to 50 licensed users, 300 managed devices, customized device information and user access reporting, and multiple sessions. The Corporate License for teams, at $199/month, allows for up to 200 licensed users, 500 managed devices, 3 simultaneous sessions with the paid add-on option for more, and more advanced reporting options.
Provided by the TrustRadius Research Team
Published on July 30, 2020
Likelihood to Recommend
Feature Rating Comparison
Secure remote access with Smart Card authentication
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Monitoring and Alerts
Multi-platform remote control
- Ease of connection. You can use their web login and connection through there. You can also install the client app and connect via it. Easy and fast.
- Remote Control is fantastic. It scales the screens great. There is no lag in the screen refreshes.
- Remote printing is good. You can be working on your PC at the office via LogMeIn and print to your local PC at your current location with ease.
- Sharing a screen via TeamViewer is generally very responsive, even if the internet connection (on either the client or host side) isn't great. TeamViewer seems to use an adaptive compression algorithm, that will sacrifice some screen clarity for a more responsive and pleasurable experience.
- TeamViewer includes a built-in file sharing mechanism that allows for the easy and secure transfer of files from host to client (or vice versa).
- During the initial install of TeamViewer, you can set it up to "run-only." As in, it will not actually install itself on the computer but will allow for a one-time use remote session. This is ideal for a quick tech support session where the client doesn't want to, or can't, fully install TeamViewer.
- TeamViewer is a very secure platform, providing multiple layers of security. First, the only way to connect to a client is by knowing the client's machine id - a 9 or 10 digit randomly generated number created on install. In addition, for one-time connection, a randomly generated pin is created on each use. This pin can be set as a simple 4 digit pin, up to a 10 digit strong password including uppercase, lowercase, number and non-alphanumeric characters. In addition, TeamViewer is initially set NOT to open upon login - meaning the computer is not accessible until TeamViewer is manually opened on the client computer.
- TeamViewer can be used as both an on-demand screen sharing platform - wherein a client only opens TeamViewer when someone needs to get on remotely, and promptly closes it afterward - as well as an always-on screen sharing system. TeamViewer can be set to open automatically at login, and run in the background. A "personal password" can then be created for unattended access - this password can be as strong or as weak as you choose. One the password is set, you can connect to your computer remotely via TeamViewer at any time by knowing the machine ID and the personal password.
- Initial setup of TeamViewer is a fairly simple procedure, especially useful when talking a client on how to install it over the phone.
- While screen sharing is TeamViewer's bread and butter, it also includes a plethora of other features including file sharing as well as both video and audio sharing (great for remote tech support).
- With a TeamViewer account, multiple computers can be logged in via the account and easily accessible within an instance of TeamViewer.
- TeamViewer is truly cross-platform, with version for Mac, Windows and Linux, as well as for mobile OSs such as iOS and Android.
- A personal license is free.
- Pricing is very high, and is one of the reasons it got demoted at our organization.
- Not having file transfer on the main remote screen, but having to switch back is awkward.
- - A difficulty that we have experienced in the company and that has been detected with each stumble that has been had, is the fact that the different versions are not compatible with each other, so if some user accidentally updates his version (very normal fact ), compatibility problems are generated that have caused our support department to have to communicate with each user who is under that condition to ask him to delete the new version, and then reinstall the correct version.
- Although it really does not have to be a limitation, the software does not have the functionality to work through proxy servers, which could become a limiting factor of some relevance for those who want to take care of "their presence" when working in an open network.
Likelihood to Renew
Reliability and Availability
Return on Investment
- Affordable financial investment for a huge return: remote user access. Much more financially accessible for a smaller company, in comparison to more traditional VPN services.
- TeamViewer has saved my company a great deal of time, my team members and I are able to deploy our solutions to our overseas customers without having to travel there.
- TeamViewer has also saved my company good amount of finances, other PC sharing software are mostly premium and require payment to take advantage of all the features, TeamViewer is free yet has excellent service delivery.
- TeamViewer has generally improved our organization's relationship with our clients.