Splashtop is a software solution for both remote access and remote support. Boasting 30+ million customers worldwide and users among both large and small organizations across the globe, Splashtop states they have a secure, high-performing solution to fit specific use-cases. Splashtop is ISO certified, SOC 2 and GDPR compliant. Splashtop Business Access is a remote desktop software solution for business professionals and teams, allowing them to work from wherever, using…
$5
per month per user, billed annually
Pricing
LogMeIn Pro by GoTo
Splashtop
Editions & Modules
Individuals
$30.00
per month
Power Users
$70.00
per month
Small Businesses
$129.00
per month
Splashtop Business Access Solo
$5.00
per month per user, billed annually
Splashtop Business Access Pro
$8.25
per month per user, billed annually
Splashtop Business Access Performance
$13.00
per month per user, billed annually
SOS
$17.00
per month per concurrent technician, billed annually
SOS+10
$19.00
per month per concurrent technician, billed annually
SOS Unlimited
$34.00
per month per concurrent technician, billed annually
LogMeIn works well for small number of devices that need unattended remote access. For cost, LogMeIn in similar to GoToMyPC - works about the same - has similar features for about same cost
Prior to Splashtop, I was a big advocate of using LogMeIn's product. However, LogMeIn's products have been unaffordable since the merger with Citrix. In my experience and evaluation, TeamViewer's line of products has been difficult to use even on a good day. My evaluations …
Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if …
It's certainly not as feature rich or the same level of remote management system, but Splashtop SOS is a fraction of the cost and does exactly what I need it to do.
Splashtop SOS compares fairly well to TeamViewer, however, I feel that TVs features are superior and overall feel more polished. That said, SplashTop has less lag time - if that's even possible. The biggest difference that made the decision to switch a no brainer is that being …
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
In my position Splashtop is perfectly suited for my needs. Allows me to connect to remote workers, or those who work from home. I use it while in the office as well as if I am doing after hours support at home. If you have workers who are local but at a different address, also useful. If you are supporting users just in the office you are in, obviously, it's not going to be a tool you will need
Splashtop usually works even when my client's computer isn't in great shape. I can sometimes do things remotely that an onsite user cannot.
Splashtop lets me work on many computers from one location, without leaving my own desk.
Splashtop allows me to serve clients who are hundreds and even thousands of miles away. I can do work for people I've never met.
My clients can usually install Splashtop by themselves, preventing the need for a costly and time consuming site visit.
Splashtop lets me create installation links for remote access that have been configured specifically to my particular needs and the needs of my clients.
Web Access should be available to all Splashtop Versions so support personnel do not need to have their laptop with them or Executable on USB Drive etc..
Remote access and scaling of screens sometimes is very difficult and have to resort to using keyboard commands to Navigate a screen because the mouse does not show where it is accurately on the remote screen no matter what changes you make on the client although I think this has been improving.
Intermittent loss of streamer access and showing that a system is online in the Dashboard has been flakey lately. What I mean by this is systems show offline then they come back online their own then offline again - intermittent
I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts
Only giving a 9 rather than 10 due to the occasional issue after LogMeIn runs updates, and sometimes I have to walk end-user (on Macs) through "allowing" access to services - have not encountered that on PCs
It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way
I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.
My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
Tickets lingered in the support queue. Our environment is complex and some solutions never work in it but inconsistency and long turn around time on seemingly simple support issues force our pursuit of alternative solutions. Our environment is atypical and should not be used as a litmus test for solutions however we found the support issues were more wide spread with other orgs voicing the same delays.
It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough
ConnectWise is a much easier program to use. The end-user either types in a code or you send an email with a link to the session. A small applet is installed on their computer so you can connect. And this applet is removed when the session is over. Constant remote access capabilities are about the same since both programs allow you to install a program that runs as a service on the client system. This gives you access to that system at any time.
Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary
It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.
