TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    AnyDesk

    Score8.3 out of 10
    N/AAnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.

    $274.80

    per year 1 licensed user with 3 login devices

    LogMeIn Pro

    Score8.9 out of 10
    N/ALogMeIn Pro is a remote access solution for individuals and small businesses that need to connect to Windows and Mac computers from any location. The platform provides remote desktop access through browsers, desktop applications, and mobile devices. The platform supports remote desktop access via browser, desktop application, and mobile devices. Key features include file transfer, remote printing, multi-monitor display, screen sharing, and 256-bit AES encryption.

    $30

    per month

    Pricing
    AnyDeskLogMeIn Pro
    Editions & Modules
    Solo
    $22.90
    per month (billed annually) 1 licensed user with 3 login devices
    Standard
    $35.90
    per month (billed annually) 20 licensed users in a team
    Advanced
    $79.90
    per month (billed annually) 100 licensed users in a team
    Enterprise
    Custom
    per year billed annually
    Individuals
    $30.00
    per month
    Power Users
    $70.00
    per month
    Small Businesses
    $129.00
    per month
    Offerings
    Pricing Offerings
    AnyDeskLogMeIn Pro
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAnyDesk is free for personal use and offers a limited set of features and support. Professional users need a license. Only the initiator of a session needs a license, participants are free.All plans are billed annually.
    More Pricing Information
    Community Pulse
    AnyDeskLogMeIn Pro
    Considered Both Products
    AnyDesk Software
    Chose AnyDesk
    AnyDesk's advantage lies in its compatibility with older operating systems. Some other remote control systems only work with the latest versions, and older systems are incompatible. Being multi-platform, it eliminates the need for a separate remote for each environment. It …
    Incentivized
    Chose AnyDesk
    None of the alternatives we tried were on the TrustRadius list, but speaking of them, none were as simple to use and configure as AnyDesk. All that we tried had connection issues. An example was terminating remote access unexpectedly several times while using the software.
    Incentivized
    GoTo formerly LogMeIn
    Chose LogMeIn Pro
    There are no security layers in the AnyDesk platform, anyone can use it without authentication and with the session ID, and therefore it is not safe to use, LogMeIn Pro is much more secure and is better for corporate use. With proper user authentication and LAN-based access, …
    Incentivized
    Key User Insights
    Would buy again
    97%
    Would buy again
    59 Answers
    86%
    Would buy again
    12 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    56 Answers
    92%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    98%
    Happy with the feature set
    60 Answers
    86%
    Happy with the feature set
    12 Answers
    Lived up to sales and marketing promises
    98%
    Lived up to sales and marketing promises
    39 Answers
    100%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    98%
    Implementation went as expected
    54 Answers
    100%
    Implementation went as expected
    11 Answers
    Features
    AnyDeskLogMeIn Pro
    Remote Administration
    Comparison of Remote Administration features of AnyDesk and LogMeIn Pro
    Feature
    AnyDesk
    8.6
    61 Ratings
    9% above category average
    LogMeIn Pro
    9.2
    19 Ratings
    15% above category average
    Screen sharing9.459 Ratings9.917 Ratings
    File transfer9.360 Ratings9.718 Ratings
    Instant message8.753 Ratings8.013 Ratings
    Secure remote access with Smart Card authentication9.217 Ratings10.05 Ratings
    Access to sleeping/powered-off computers6.541 Ratings8.817 Ratings
    Over-the-Internet remote session9.157 Ratings10.018 Ratings
    Initiate remote control from mobile8.149 Ratings8.813 Ratings
    Remote management of servers & workstations8.846 Ratings9.716 Ratings
    Remote Active Directory® management8.436 Ratings10.011 Ratings
    Centralized management dashboard8.845 Ratings10.014 Ratings
    Session record8.950 Ratings9.713 Ratings
    Annotations7.643 Ratings6.27 Ratings
    Monitoring and Alerts8.331 Ratings8.412 Ratings
    Multi-platform remote control9.252 Ratings9.315 Ratings
    Best Alternatives
    AnyDeskLogMeIn Pro
    Small Businesses
    N-able Take Control
    Score7.2 out of 10
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    Remote Desktop Manager
    Score9.6 out of 10
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    AnyDeskLogMeIn Pro
    Likelihood to Recommend
    9.1
    (61 ratings)
    9.9
    (19 ratings)
    Likelihood to Renew
    9.8
    (5 ratings)
    10.0
    (1 ratings)
    Usability
    9.2
    (36 ratings)
    9.8
    (6 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    8.5
    (14 ratings)
    10.0
    (3 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Configurability
    8.0
    (1 ratings)
    8.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    AnyDeskLogMeIn Pro
    Likelihood to Recommend
    AnyDesk Software
    AnyDesk helps you recommend it to teams that need fast and reliable remote access without unnecessary overhead. We believe it is best for small or not-so-big teams who need to connect to remote devices while working from home or while traveling. It is also good for some occasional IT troubleshooting and unattended access.
    Read full review
    GoTo formerly LogMeIn
    LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
    Incentivized
    Read full review
    Pros
    AnyDesk Software
    • It allows you to troubleshoot and fix system issues remotely
    • It enables you to give online training and presentations to your team and record it for future use.
    • It enhances you remote support experience with advanced tools
    • It offers affordable remote support solution
    • It offers higher availability
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
    • You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
    • I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place
    Incentivized
    Read full review
    Cons
    AnyDesk Software
    • we should be able to connect from windows to iphone or ipad, it is now possible to connect to ipad or iphone. AnyDesk can work on this.
    • the field where we enter remote address should be more visible. New user cannot find where to enter the remote address that takes some time to connect. AnyDesk should change the placement of it.
    • If we can change the colour theme of the UI that will be an addon thing. when you daily use AnyDesk you get bored of the same UI.
    • Just like a Xmax UI. Any desk should constantly change somethings which makes the UI visually appealing.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • Slow customer service - we know more about their product than whoever we talk to whenever we call in
    • It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
    • Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.
    Incentivized
    Read full review
    Likelihood to Renew
    AnyDesk Software
    This is the best remote access tool to any pc/laptop/desktop. We can make sure that we are 24/7 monitored, connected and if any technical problem arises, there can be a solution remotely with the help of AnyDesk. As AnyDesk has a remote access tool, it is easy to show clients how to do simple technical tasks on their remote pc/laptop just by loggin in from abroad
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    It works great
    Incentivized
    Read full review
    Usability
    AnyDesk Software
    AnyDesk is easy to use; all its functions are visible, and the buttons with icons are easy to identify. It is very intuitive to use; no prior training is needed for its use or configuration. The functions are designed to be basic and easy to use, and it doesn't matter what operating system you have; it is cross-platform, so it doesn't have many limitations. stem you have; it is cross-platform, so it doesn't have many limitations.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    I will give a Rating of 10 for LogMeIn Pro by GoTo's overall usability because it has a centralized Dashboard to access all machines and servers and a very user-friendly User Interface. Also, the remote connectivity is very smooth and reliable as if you are working on your local desktop or laptop.
    Incentivized
    Read full review
    Reliability and Availability
    AnyDesk Software
    No answers on this topic
    GoTo formerly LogMeIn
    Always there as long as there is an internet connection
    Incentivized
    Read full review
    Performance
    AnyDesk Software
    No answers on this topic
    GoTo formerly LogMeIn
    It loads quickly,
    Incentivized
    Read full review
    Support Rating
    AnyDesk Software
    I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    My calls and e-mails to tech support have been few and far between, but those rare interactions were always pleasant and handled professionally. Most support can be accessed electronically, but when the need arises to actually speak to a human being, LogMeIn's customer service reps are clearly well-trained and knowledgeable. Another plus: there isn't the language barrier that I've experienced with other technology companies' support centers.
    Incentivized
    Read full review
    Implementation Rating
    AnyDesk Software
    Its easy to implement
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Be aware if you have dual monitors on the host, you can only view one at a time on remote, but it is easy to toggle back and forth
    Incentivized
    Read full review
    Alternatives Considered
    AnyDesk Software
    Getscreen.me connects remotely directly from your browser, it's very convenient - no need to explain to customers what and how to install. Also, it has a very user-friendly interface. They also have all the necessary features for remote access (file sharing, WoL, black screen, session recording) and are significantly cheaper.
    Read full review
    GoTo formerly LogMeIn
    LogMeIn works well for small number of devices that need unattended remote access. For cost, LogMeIn in similar to GoToMyPC - works about the same - has similar features for about same cost
    Incentivized
    Read full review
    Scalability
    AnyDesk Software
    No answers on this topic
    GoTo formerly LogMeIn
    The view is a little blurry. The resolution could be better
    Incentivized
    Read full review
    Return on Investment
    AnyDesk Software
    • It helps us reduce in-person visits, saving time and money.
    • Being able to serve more than one client at a time is very profitable because, whereas before it was one agent per client in person, now that everything is online, productivity is multiplied
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • Great to allow workers to work from home. They have remote access easily and can do quick fixes without driving to the office.
    • Hard for supervisors to control work hours. Supervisors do not know when the workers are really working.
    • Being able to even access remotely via smartphone has been impactful to trouble shooting. Your main go to person is traveling and no access to a PC or internet. They can use their smartphone to remote back to the office and fix a quick issue.
    Incentivized
    Read full review
    ScreenShots