Never Have Unhappy Customers
December 08, 2022
Never Have Unhappy Customers
Score 10 out of 10
Vetted Review
Verified User
Software Version
Small Businesses
Overall Satisfaction with LogMeIn Pro
We support Investors FastTrack software and train users in our products. Typical calls include: Set up a new machine, unexpected results when using FastTrack, Windows Upgrades screw everything up, when all else fails reboot Windows. Users commonly install "protection" software that prevents upgrades to our products. New users are initially lost. We go over the screens they see and explain the proper use of FastTrack.
- Help older users remember skills they seldom use
- We assess user investment goals and calculate the effort required to achieve
- LogMeIn Pro makes a connection if at all possible. Users often complain about our update service when the problem is their poor line quality.
- We can view events, upgrades status, what software might be installed that is causing the problem. The users often do not read error messages and cannot describe the actual problem.
- Make it easier for users to connect.
- There are useful new features, but no communication to us that they exist.
- Enormous. Our reputation for quality of product and service is very good.
- Problems can be solved quickly. A single technician and get much more done.
- LogMeIn Pro is priced reasonably.
Did evaluate other products 15 years ago, but never had any reason to replace LogMeIn Pro. I don't even remember the competitive products.
Do you think LogMeIn Pro by GoTo delivers good value for the price?
Yes
Are you happy with LogMeIn Pro by GoTo's feature set?
Yes
Did LogMeIn Pro by GoTo live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Pro by GoTo go as expected?
Yes
Would you buy LogMeIn Pro by GoTo again?
Yes