LogMeIn Pro has proven to be a versatile and reliable tool for remote access and management, according to user experiences. Users have benefited from the ability to log into their work computers remotely, enabling them to access servers, print documents, and retrieve files and programs without the need for a VPN setup or physical presence in the office. The software has also been utilized by technicians and IT teams to connect to client computers, install software/hardware, resolve issues, and troubleshoot software services on clients' servers.
Furthermore, LogMeIn Pro has been a valuable resource for individuals who frequently travel or work from different locations, providing them with secure access to their files from any device. It has also been used as a backup solution for the primary Remote Monitoring and Management system. The software's ease of use and secure connection have made it an ideal choice for various scenarios, such as supporting and training users in specific software applications, performing administrative tasks via remote screen sharing, and conducting remote troubleshooting and product demonstrations for clients. Additionally, LogMeIn Pro has addressed vulnerabilities and security issues associated with other remote tools, making it a trusted option for those concerned about data protection.
When I work from home I am able to sign into LogMeIn Pro by GoTo as if I was in my actual office using my personal computer.
I like the fact, if needed, you can get a response by a live body. Also someone who speaks English.
At our small IT firm, LogMeIn Pro by GoTo is a lifesaver for remote support. With our varied clients, we need a reliable tool to access machines, fix issues, and handle maintenance without being on-site – and LogMeIn Pro by GoTo gets the job done pretty much without fail. We use it daily to troubleshoot, install software, and manage servers. It saves us a ton of time by letting us fix problems remotely instead of driving to client sites. Our clients like the quick response, and we love the efficiency. We handle everything from routine checkups to urgent fixes, across Windows and macOS. The file transfer feature and the ability to manage multiple clients from the dashboard makes life easier.
Most important to us is that LogMeIn Pro by GoTo just works well. This is why we rate is a 10. But its price might be an obstacle for budget conscious businesses.
LogMeIn Pro by GoTo is used in our organization to let employees remotely connect to Virtual and Physical machines. Our team consists of developers and technical support, both groups of employees are located at different locations and need to connect to company servers and machines remotely. LogMeIn Pro by GoTo helps us to address this problem of remote connectivity.
LogMeIn Pro by GoTo is best suited for organizations with remote employees or scenarios such as Hybrid working or Work From Home. It provides seamless connectivity to remote company machines and servers with ease. It may be less appropriate for organizations that have big teams as server management by Administrators might be difficult.
We use LogMeIn Pro by GoTo to remotely access end users' desktop and laptop computers to assist with troubleshooting problems and updating patches and updates as well as deploying new software.
LogMeIn Pro by GoTo also helps us work one one-on-one with users when they have issues that require us to see and share screens as well as enter in passwords remotely that can not be shared.
LogMeIn Pro by GoTo is great for remotely accessing end users' computers.
I feel the user interface could use some improvement.
The speed is also not as good as I would ideally like it to be.
We use LogMeIn Pro to connect to our internal users as well as our customers.
- very easy to use
- easy to setup an manage users
- integrates will with most operating systems
LogMeIn Pro is used by my IT Team to provide remote support to users. From a security stand-point, all users in my organsation do not have administrative privilege, that is where LogMeIn Pro comes in handy. LogMeIn Pro is used to have remote sessions by the administartors to perform administrative tasks via remote screen sharing.
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
As for Live bot production support, it is necessary to take remote sessions of the production machines. LogMeIn Pro's GotoResolve is used to control multiple production endpoint machines at the same time. Before LogMeIn Pro, the issues we faced were vulnerabilities and security issues with other remote tools, LogMeIn Pro's GotoResolve feature is much more secure and safe.
This tool is best suited to handle live production monitors, we generally use it in RPA automation where the bot performs the tasks. A single cursor movement could interrupt the process and could lead to exceptions. LogMeIn Pro's GotoResolve feature allows to activation screen with a single click after taking remote access which is a positive point.
LogMeIn Pro is used to support remote troubleshooting for bank clients across the US. We also use it for product demonstrations to potential clients. We rarely have problems with connectivity, however, the screen refresh rate has been a problem. Typically, if the connection is not consistent then we will reset the client connection which usually clears up any issues. The flexibility of the interface has been a problem at times when going through Microsoft's RDP client. Our biggest challenge has consistently been with clients running a Microsoft RDS (aka terminal server) session and we are connecting through their session to another computer. We use 2 other remote desktop software packages if LogMeIn is not able to work. The other remote desktop software are not as good but their connectivity seems to be different enough that whenever LogMeIn is having problems their access will still work (though not always). We continue to renew our LogMeIn licenses but I can also honestly say we evaluate its value every year. It is definitely a competitive market in the remote desktop support software!
Best Scenario - static connections
Worst Scenario - connecting through client RDP sessions
"Meh" Scenario - presentations
Average Scenario - send a session link to a dynamic host wait for installer
We support Investors FastTrack software and train users in our products. Typical calls include: Set up a new machine, unexpected results when using FastTrack, Windows Upgrades screw everything up, when all else fails reboot Windows. Users commonly install "protection" software that prevents upgrades to our products. New users are initially lost. We go over the screens they see and explain the proper use of FastTrack.
If the connection can be made to the users' screen, LogMeIn Pro is ALWAYs helpful. We use it not only for support but also for sales. We can demo our product without the user needing to do anything but connect. LogMeIn Pro provides easy transfer of a call to another staff member of the department. We have Offices in NYC, North Carolina, and Louisiana. The user's connection session can be easily transferred.
I use this software for unattended remote access to two iMacs at a satellite location of ours. It is a fairly inexpensive and easy to use solution for unattended remote access. Good performance, super easy to implement, auto-renewal feature.
Definitely works well for small business, with just a handful of devices that require unattended access. Probably would not recommend for Macs, as described, sometimes after a LogMeIn update, I will have to walk an end-user through "allowing" services on the Mac before I can gain access view and control the remote computer