TrustRadius Insights for LogMeIn Pro by GoTo are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.
Business Problems Solved
LogMeIn Pro has proven to be a versatile and reliable tool for remote access and management, according to user experiences. Users have benefited from the ability to log into their work computers remotely, enabling them to access servers, print documents, and retrieve files and programs without the need for a VPN setup or physical presence in the office. The software has also been utilized by technicians and IT teams to connect to client computers, install software/hardware, resolve issues, and troubleshoot software services on clients' servers.
Furthermore, LogMeIn Pro has been a valuable resource for individuals who frequently travel or work from different locations, providing them with secure access to their files from any device. It has also been used as a backup solution for the primary Remote Monitoring and Management system. The software's ease of use and secure connection have made it an ideal choice for various scenarios, such as supporting and training users in specific software applications, performing administrative tasks via remote screen sharing, and conducting remote troubleshooting and product demonstrations for clients. Additionally, LogMeIn Pro has addressed vulnerabilities and security issues associated with other remote tools, making it a trusted option for those concerned about data protection.
At our small IT firm, LogMeIn Pro by GoTo is a lifesaver for remote support. With our varied clients, we need a reliable tool to access machines, fix issues, and handle maintenance without being on-site – and LogMeIn Pro by GoTo gets the job done pretty much without fail. We use it daily to troubleshoot, install software, and manage servers. It saves us a ton of time by letting us fix problems remotely instead of driving to client sites. Our clients like the quick response, and we love the efficiency. We handle everything from routine checkups to urgent fixes, across Windows and macOS. The file transfer feature and the ability to manage multiple clients from the dashboard makes life easier.
Pros
LogMeIn Pro by GoTo offers unattended remote access that’s reliable and always available. You can securely log in to a client’s device (Windows or macOS) from anywhere, even without them present.....as long as their machine is on.
You can transfer files during a session without disrupting work. I've also transferred some pretty large files at times without issues.
I like the dashboard as it makes it easy to manage and organize multiple devices across our client base. You can see online/offline status, access machines instantly, and share access with your team all in one easy to view place
Cons
LogMeIn Pro by GoTo is expensive compared to many other remote access tools. Pricing scales per device, which adds up quickly if you manage multiple client machines, which we do.
LogMeIn Pro by GoTo doesn't have real time alerts. For example, if a server goes down.
Likelihood to Recommend
Most important to us is that LogMeIn Pro by GoTo just works well. This is why we rate is a 10. But its price might be an obstacle for budget conscious businesses.
VU
Verified User
Employee in Information Technology (1-10 employees)
LogMeIn Pro by GoTo is used in our organization to let employees remotely connect to Virtual and Physical machines. Our team consists of developers and technical support, both groups of employees are located at different locations and need to connect to company servers and machines remotely. LogMeIn Pro by GoTo helps us to address this problem of remote connectivity.
Pros
Remote Connectivity to Both Development and Support Teams
Centralized Dashboard and Easy to Use User Interface
Security Features such as 2FA
Good connectivity to Remote Machines
Cons
LogMeIn Pro by GoTo Has Occasional Downtime
File Management Capabilities are Limited
Password Management and Peridoical Password Reset
Likelihood to Recommend
LogMeIn Pro by GoTo is best suited for organizations with remote employees or scenarios such as Hybrid working or Work From Home. It provides seamless connectivity to remote company machines and servers with ease. It may be less appropriate for organizations that have big teams as server management by Administrators might be difficult.
VU
Verified User
Engineer in Information Technology (11-50 employees)
We use LogMeIn Pro by GoTo to remotely access end users' desktop and laptop computers to assist with troubleshooting problems and updating patches and updates as well as deploying new software.
LogMeIn Pro by GoTo also helps us work one one-on-one with users when they have issues that require us to see and share screens as well as enter in passwords remotely that can not be shared.
Pros
Remote Access
Screen Sharing
Remote Software Deployment
Cons
It can be slow at times
Interface is not as clean or user friendly as I would like.
Likelihood to Recommend
LogMeIn Pro by GoTo is great for remotely accessing end users' computers.
I feel the user interface could use some improvement.
The speed is also not as good as I would ideally like it to be.
VU
Verified User
Consultant in Information Technology (501-1000 employees)
LogMeIn Pro is used by my IT Team to provide remote support to users. From a security stand-point, all users in my organsation do not have administrative privilege, that is where LogMeIn Pro comes in handy. LogMeIn Pro is used to have remote sessions by the administartors to perform administrative tasks via remote screen sharing.
Pros
Remote screen sharing
Access on the go
Ability to provide screen sharing for non-desktop related applications as well
Cons
The authentication via code sharing can be made more robust and fool-proof
The user interface can be made more intuitive
The pricing can be made more cheaper and easier on end users
Likelihood to Recommend
LogMeIn Pro is very well suited for small-to-medium sized organisations. The pricing is affordable and the implementation is easier. There are some concerns related to data privacy and security, hence I would not advise this to be used when your session handles PHI and PII kind of data, just to be compliant.
VU
Verified User
Team Lead in Information Technology (501-1000 employees)
As for Live bot production support, it is necessary to take remote sessions of the production machines. LogMeIn Pro's GotoResolve is used to control multiple production endpoint machines at the same time. Before LogMeIn Pro, the issues we faced were vulnerabilities and security issues with other remote tools, LogMeIn Pro's GotoResolve feature is much more secure and safe.
Pros
No change in screen resolution
Clipboard synchronization
Secure access
Multiple device access at a single time
Cons
Number of updates have been increased lately
Minor bugs are present (connecting issues)
With the new update the last accessed time is inaccurate
Likelihood to Recommend
This tool is best suited to handle live production monitors, we generally use it in RPA automation where the bot performs the tasks. A single cursor movement could interrupt the process and could lead to exceptions. LogMeIn Pro's GotoResolve feature allows to activation screen with a single click after taking remote access which is a positive point.
LogMeIn Pro is used to support remote troubleshooting for bank clients across the US. We also use it for product demonstrations to potential clients. We rarely have problems with connectivity, however, the screen refresh rate has been a problem. Typically, if the connection is not consistent then we will reset the client connection which usually clears up any issues. The flexibility of the interface has been a problem at times when going through Microsoft's RDP client. Our biggest challenge has consistently been with clients running a Microsoft RDS (aka terminal server) session and we are connecting through their session to another computer. We use 2 other remote desktop software packages if LogMeIn is not able to work. The other remote desktop software are not as good but their connectivity seems to be different enough that whenever LogMeIn is having problems their access will still work (though not always). We continue to renew our LogMeIn licenses but I can also honestly say we evaluate its value every year. It is definitely a competitive market in the remote desktop support software!
Pros
User screen flexibility
Connectivity between host and client
Ease of overall use
Cons
Slow customer service - we know more about their product than whoever we talk to whenever we call in
It does not always keep the settings during session unless we disconnect and reconnect with the new settings.
Troubleshooting using LogMeIn is minimal. It either works or doesn't, there is not a backup/alternative method for connectivity.
Likelihood to Recommend
Best Scenario - static connections
Worst Scenario - connecting through client RDP sessions
"Meh" Scenario - presentations
Average Scenario - send a session link to a dynamic host wait for installer
VU
Verified User
Professional in Product Management (1-10 employees)
We support Investors FastTrack software and train users in our products. Typical calls include: Set up a new machine, unexpected results when using FastTrack, Windows Upgrades screw everything up, when all else fails reboot Windows. Users commonly install "protection" software that prevents upgrades to our products. New users are initially lost. We go over the screens they see and explain the proper use of FastTrack.
Pros
Help older users remember skills they seldom use
We assess user investment goals and calculate the effort required to achieve
LogMeIn Pro makes a connection if at all possible. Users often complain about our update service when the problem is their poor line quality.
We can view events, upgrades status, what software might be installed that is causing the problem. The users often do not read error messages and cannot describe the actual problem.
Cons
Make it easier for users to connect.
There are useful new features, but no communication to us that they exist.
Likelihood to Recommend
If the connection can be made to the users' screen, LogMeIn Pro is ALWAYs helpful. We use it not only for support but also for sales. We can demo our product without the user needing to do anything but connect. LogMeIn Pro provides easy transfer of a call to another staff member of the department. We have Offices in NYC, North Carolina, and Louisiana. The user's connection session can be easily transferred.
I use this software for unattended remote access to two iMacs at a satellite location of ours. It is a fairly inexpensive and easy to use solution for unattended remote access. Good performance, super easy to implement, auto-renewal feature.
Pros
Good performance - renders remote computer with very little latency
Was very easy to implement on both guest and host computers
Subscription is fairly reasonable for this type of software
Cons
One thing that is sometimes difficult is the setup of LogMeIn on Macs after an update - I know it is for security, but sometimes after a LogMeIn update, I will have to walk the end-user through "allowing" LogMeIn to access a few services on the Mac
Possibly a discounted subscription rate after certain timeframe would be cool
Other than these two items, not much else - LogMeIn works very well for what it's supposed to do
Likelihood to Recommend
Definitely works well for small business, with just a handful of devices that require unattended access. Probably would not recommend for Macs, as described, sometimes after a LogMeIn update, I will have to walk an end-user through "allowing" services on the Mac before I can gain access view and control the remote computer
VU
Verified User
Administrator in Information Technology (11-50 employees)
