TrustRadius: an HG Insights company

ManageEngine ADSelfService Plus

Score8.7 out of 10

34 Reviews and Ratings

What is ManageEngine ADSelfService Plus?

ManageEngine's Self-Service Plus provides self-service password management, multi‑factor authentication, and single sign-on solution.

Read more details.

Media

Screenshot of the dashboard to monitor password security, MFA adoption, and self-service activity from a centralized dashboard for improved visibility and control.
Screenshot of the self-service password reset and account unlock capabilities, to reduce help desk tickets and streamline account recovery.
Screenshot of multi-factor authentication for endpoints, VPNs, applications, and remote access.
Screenshot of secure single sign-on and password sync for established and custom applications.
Screenshot of the dashboard offering granular visibility into MFA enrollment status across users and OUs with detailed, exportable reports to simplify compliance audits and strengthen access security.

1 / 5

Screenshot of the dashboard to monitor password security, MFA adoption, and self-service activity from a centralized dashboard for improved visibility and control.

Who Buys & Uses ManageEngine ADSelfService Plus

Pros

  • Enables end-users to self-service password resets and account unlocks
  • Straightforward deployment and seamless integration with Active Directory
  • Provides robust multi-factor authentication (MFA) options for enhanced security

Cons

  • Limited mobile device integration and lack of a dedicated mobile application
  • Synchronization challenges for mobile password changes with Active Directory
  • User interface could benefit from modernization

Transformed Our Password and MFA Gesture

Use Cases and Deployment Scope

What do you like most about ManageEngine ADSelfService Plus?

I like having visibility over the number of logins and the installation quantity reports. I find administration easy, especially when a user is deleted, as it's simple to release the license to be used by another login. Installation via sharing works very well, as does installation via GPO. I've experienced a lot of ease in these aspects.

What don't you like about ManageEngine ADSelfService Plus?

I think that if there was a report showing the machine where it's installed and also the user using that machine, it would be much easier, because today I have two independent reports, one for machine installation and the other for user registration. If I had a report that combined these two pieces of information, it would be essential for me. Also, in the machine installation report, including the date the agent was installed on the machine would be very good.

What problems is ManageEngine ADSelfService Plus solving and how is this benefiting you?

I use ManageEngine ADSelfService Plus to solve the problem of users forgetting or locking their passwords, allowing them to automatically reset them and improving security with MFA for more secure logins.

O que você mais gosta no ManageEngine ADSelfService Plus?

Eu gosto de ter visibilidade sobre a quantidade de logins e os relatórios de quantidade de instalação. Acho fácil a administração, especialmente quando um usuário é excluído, pois é simples liberar a licença para ser aproveitada em outro login. A instalação por compartilhamento funciona muito bem, assim como a instalação por GPO. Tenho experimentado bastante facilidade nesses aspectos.

O que você não gosta no ManageEngine ADSelfService Plus?

Eu acho que se tivesse um relatório que mostrasse a máquina que está instalada e também o usuário que está usando aquela máquina, facilitaria bastante, porque hoje eu tenho dois relatórios independentes, um de instalação de máquina e o outro de inscrição de usuários. Se eu tivesse um relatório que unisse essas duas informações, seria essencial para mim. Além disso, no relatório de instalação de uma máquina, incluir a data que o agente foi instalado na máquina seria muito bom.

Quais problemas o ManageEngine ADSelfService Plus está resolvendo e como isso está te beneficiando?

Eu uso o ManageEngine ADSelfService Plus para resolver o problema de usuários que esquecem ou bloqueiam senhas, permitindo que eles redefinam automaticamente e melhorando a segurança com MFA para logins mais seguros.

Pros

  • MFA enhances user login security!
  • User password reset, which helps support!
  • Report on installed machines and users using MFA.
  • Password lockout reports!
  • Optimized installation and uninstallation.
  • MFA incrementado a segurança do login do usuário!
  • Reset de senha do usuário, que ajuda o suporte!
  • Relatório de máquinas instaladas e usuários usando MFA
  • Relatórios de bloqueios de senhas!
  • Instalação e desinstalação de maneira otimizada.

Cons

  • Installation time report for each machine.
  • A report that shows the user associated with the machine where it is installed.
  • Report of a registered user who is not logged in.
  • Relatório de hora de instalação em cada máquina
  • Relatório que traga usuário relacionado a máquina que está instalada.
  • Relatório de usuário inscrito que não tem logado.

Return on Investment

  • It increases security at my institution.
  • It provides a sense of security, especially since it's a banking institution.
  • Good visibility for the user in relation to the company they work for.
  • Incrementa a segurança na minha instituição.
  • Dá visibilidade de segurança, principalmente por ser instituição bancária.
  • Boa visibilidade do usuário em relação a empresa que trabalha

Usability

Alternatives Considered

ManageEngine ADManager Plus and ManageEngine ADAudit Plus

Other Software Used

ManageEngine ADManager Plus, ManageEngine ADAudit Plus

ADSelfService Plus - Easy to use dependable and will save you time

Use Cases and Deployment Scope

We have a development network. We ran into an issue after moving to a new domain as to how we could allow users on that dev network to reset their passwords (there are no machines with an OS that they can log into on that domain). Our solution to allow users to reset their passwords was to spin up a machine on that domain with manage engine Self Service Plus running. This allows the users to connect to the portal to manage their accounts. It has worked great, saved me a lot of time (unlocking and changing passwords etc). I would highly recommend the solution to anyone with a similar situation or a standard on premise domain.

Pros

  • Ease of use
  • Reliable solution that requires little maintenance
  • Allows our users to manage their own accounts easily.

Cons

  • The only thing I can think of is another way of resetting rather then security questions. Many companies are moving away from these as they are sometimes easy to guess or get from someone.

Return on Investment

  • Saves the IT contact hours and hours of time (added up) in managing accounts for users.
  • Dont have specific ROI numbers but definitely work the money

Usability

Other Software Used

Microsoft SharePoint, ChatGPT, Azure VMware Solution

Great addition to our company

Use Cases and Deployment Scope

This product is used for monthly auditing and it is a great tool to speed up the process and can bring results back in seconds. we also use this to help trace password lockouts on our network as this product quickly monitors who is locked out and alerts us to this.

Pros

  • Easy to use interface
  • Shows you helpful graphs for what you need
  • Very fast at brining back results

Cons

  • Browser integration could be better
  • password lock out location could be more in-depth

Return on Investment

  • Gives us a great overview of what our users have access to
  • The help it gives us daily is a great return for its money
  • looks good when having security audits

Usability

Other Software Used

Mimecast Web Security, Specops Password Policy, TeamViewer

Easy and Efficient Self-Service Tool

Use Cases and Deployment Scope

We use ADSelfService Plus to enable users to reset their passwords, unlock their accounts, and update their passwords without contacting the IT helpdesk.

Pros

  • Password reset
  • Password sync
  • self-unlock AD accounts

Cons

  • Instant sync for account unlocks across domains
  • Okta push support

Return on Investment

  • It has reduced password-related support tickets, saved IT support time, and improved overall operational efficiency.

Usability

ADSelfService Plus Review.

Use Cases and Deployment Scope

We use ManageEngine SelfService Plus to help users reset passwords while off campus. They aren't able to reset a password as easily while off campus, which made AD SelfService Plus a perfect fit. Since many of our users are off campus over the summer, but password resets still occur every 90 days, we needed a solution to keep users from getting locked out of their accounts. With customizable email notifications, we provide instructions and the reset deadline, making it a breeze for IT and end users.

Pros

  • Password Expiration Notifications.
  • Password resets.
  • Access to Locked out accounts.

Cons

  • The user interface could use a little overhaul, but it's not terrible.
  • It's hard to find things that need improvement, the system is well designed.

Return on Investment

  • Much fewer help tickets for users with expiring passwords.
  • The automated emails mean we don't miss anyone whose password is expiring.
  • We've also used the MFA option for admin access to servers, adding that little extra peace of mind that they are secure.

Usability

Alternatives Considered

Microsoft Entra ID

Other Software Used

SolarWinds Observability, Trello, Unitrends