ManageEngine ADSelfService Plus

Score8.7 out of 10

33 Reviews and Ratings

What is ManageEngine ADSelfService Plus?

ManageEngine's Self-Service Plus provides self-service password management, multi‑factor authentication, and single sign-on solution.

Categories & Use Cases

Media

Screenshot of the dashboard to monitor password security, MFA adoption, and self-service activity from a centralized dashboard for improved visibility and control.

Screenshot of the self-service password reset and account unlock capabilities, to reduce help desk tickets and streamline account recovery.

Screenshot of multi-factor authentication for endpoints, VPNs, applications, and remote access.

Screenshot of secure single sign-on and password sync for established and custom applications.

Screenshot of the dashboard offering granular visibility into MFA enrollment status across users and OUs with detailed, exportable reports to simplify compliance audits and strengthen access security.

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Screenshot of the dashboard to monitor password security, MFA adoption, and self-service activity from a centralized dashboard for improved visibility and control.

Most Frequent Users

Top 3 industries using ManageEngine ADSelfService Plus.

Based on HG Insights installation data

View all Reviews

#1 most frequent

Professional, Scientific, and Technical Services

23.5%

4 installations of 17

#2 most frequent

Arts, Entertainment, and Recreation

11.8%

2 installations of 17

#3 most frequent

Information

11.8%

2 installations of 17

Pros

Easy administration and seamless Active Directory integration
Comprehensive self-service password reset and account unlock capabilities
Multi-factor authentication for enhanced security

Cons

Limited dedicated mobile application functionality
User interface could benefit from a visual overhaul

Jeff Graff

IT Manager in Information Technology at Avanceon (51-200 employees employees)

Use Cases and Deployment Scope

We have a development network. We ran into an issue after moving to a new domain as to how we could allow users on that dev network to reset their passwords (there are no machines with an OS that they can log into on that domain). Our solution to allow users to reset their passwords was to spin up a machine on that domain with manage engine Self Service Plus running. This allows the users to connect to the portal to manage their accounts. It has worked great, saved me a lot of time (unlocking and changing passwords etc). I would highly recommend the solution to anyone with a similar situation or a standard on premise domain.

Pros

Ease of use
Reliable solution that requires little maintenance
Allows our users to manage their own accounts easily.

Cons

The only thing I can think of is another way of resetting rather then security questions. Many companies are moving away from these as they are sometimes easy to guess or get from someone.

Return on Investment

Saves the IT contact hours and hours of time (added up) in managing accounts for users.
Dont have specific ROI numbers but definitely work the money

Usability

Other Software Used

Microsoft SharePoint, ChatGPT, Azure VMware Solution

Jayde McGuire

IT Support Manager at Moorcroft Financial Services (201-500 employees employees)

Use Cases and Deployment Scope

This product is used for monthly auditing and it is a great tool to speed up the process and can bring results back in seconds. we also use this to help trace password lockouts on our network as this product quickly monitors who is locked out and alerts us to this.

Pros

Easy to use interface
Shows you helpful graphs for what you need
Very fast at brining back results

Cons

Browser integration could be better
password lock out location could be more in-depth

Return on Investment

Gives us a great overview of what our users have access to
The help it gives us daily is a great return for its money
looks good when having security audits

Usability

Other Software Used

Mimecast Web Security, Specops Password Policy, TeamViewer

Debasis Mohanty

Analyst in Information Technology at Ciena (10,001+ employees employees)

Use Cases and Deployment Scope

We use ADSelfService Plus to enable users to reset their passwords, unlock their accounts, and update their passwords without contacting the IT helpdesk.

Pros

Password reset
Password sync
self-unlock AD accounts

Cons

Instant sync for account unlocks across domains
Okta push support

Return on Investment

It has reduced password-related support tickets, saved IT support time, and improved overall operational efficiency.

Usability

Verified User

Director in Information Technology (201-500 employees employees)

Use Cases and Deployment Scope

We use ManageEngine SelfService Plus to help users reset passwords while off campus. They aren't able to reset a password as easily while off campus, which made AD SelfService Plus a perfect fit. Since many of our users are off campus over the summer, but password resets still occur every 90 days, we needed a solution to keep users from getting locked out of their accounts. With customizable email notifications, we provide instructions and the reset deadline, making it a breeze for IT and end users.

Pros

Password Expiration Notifications.
Password resets.
Access to Locked out accounts.

Cons

The user interface could use a little overhaul, but it's not terrible.
It's hard to find things that need improvement, the system is well designed.

Return on Investment

Much fewer help tickets for users with expiring passwords.
The automated emails mean we don't miss anyone whose password is expiring.
We've also used the MFA option for admin access to servers, adding that little extra peace of mind that they are secure.

Usability

Alternatives Considered

Microsoft Entra ID

Other Software Used

SolarWinds Observability, Trello, Unitrends

Verified User

Administrator in Information Technology (501-1000 employees employees)

Use Cases and Deployment Scope

We use ADSelfService Plus (ADSSP) for initial password setup and password reset. We needed a tool that we could perform initial password setups for our student population based on their personal email address and phone number. We also needed a more secure way for employees to set up and change their password. ADSSP allows very granular control of password strengths and this can be customized for different audiences.

Pros

Tight integration with Active Directory
Offers several different MFA options
Offers granular control of password requirements
Easily integrates with 3rd party SMS and email platforms

Cons

Initial setup can be confusing
Integration with Entra as a data source would be beneficial
Low priced SaaS offering would be welcome

Return on Investment

Reduces help desk calls
Offers far more tailored options than Entra SSPR
Can be securely preloaded with user email and phone number for initial password setup

ManageEngine ADSelfService Plus

What is ManageEngine ADSelfService Plus?

Categories & Use Cases

Media

Who Buys & Uses ManageEngine ADSelfService Plus

Most Frequent Users

Professional, Scientific, and Technical Services

Arts, Entertainment, and Recreation

Information

Most Frequent Users

Small Businesses

Mid-sized Companies

Enterprises

Most Frequent Users

United States of America

Austria

Brazil

Most Frequent Users

IT