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Microsoft Dynamics 365 Field Service (FieldOne)

Microsoft Dynamics 365 Field Service (FieldOne)

Overview

What is Microsoft Dynamics 365 Field Service (FieldOne)?

Microsoft Dynamics 365 Field Service is the updated, rebranded replacement for FieldOne Sky, a field service management acquired by Microsoft in 2015. Microsoft Dynamics 365 Field Service (and the former FieldOne) is built around features such as scheduling and dispatching…

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Recent Reviews
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Awards

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Pricing

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Subsequent qualifying1 Dynamics 365 app

$20

Cloud
per month per user

First Dynamics 365 app

$95

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://dynamics.microsoft.com/en…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $20 per month per user
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Product Details

What is Microsoft Dynamics 365 Field Service (FieldOne)?

Microsoft Dynamics 365 Field Service (FieldOne) Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(3)

Reviews

(1-1 of 1)
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September 15, 2021

Microsoft Dynamics 365 Field Service: The most powerful Cloud-based AI-Driven IoT-connected Feature-rich field service solution out there !!!!

Verified User
Consultant in Information Technology
Financial Services Company, 5001-10,000 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
[Microsoft] Dynamics 365 Field Service is used for making our customers happy by serving them proactively and efficiently using AI-Driven, Mobile Supportive, IoT Enabled, Optimized Resource Scheduling, etc., features of the product.
It is used by the Customer Service Department of the organization.
With [Microsoft] Dynamics 365 Field Service, [the] organization has now a system and [...] robust processes defined to serve our customers, which used to be manual earlier and difficult to track and report on.
Pros and Cons
  • Optimized Resource Scheduling - both manual and automatic.
  • Field Service (Dynamics 365) mobile app for the field service agents
  • Seamless Integration with other [Microsoft] Dynamics 365 Apps through Dataverse and other Power Platform products
  • Being a part of Dynamics 365 Customer Engagement Apps and as it uses Power Platform, to fully leverage all the features and understand its capabilities, one has to know those related products and technologies also.
  • Field Service Mobile support is ending in June 2022, and transitioning to the new Field Service (Dynamics 365) [so that] is something the existing customers would have to plan [for].
Likelihood to Recommend
Microsoft Dynamics 365 Field Service is [...] one of the best tools when it comes to delivering on-site service to customer locations.
Organizations can follow [a] proactive and predictive service model by using Connected Field Service, [which] provides capabilities to connect to IoT devices and to remotely diagnose, monitor, and service the devices by integrating with Microsoft Azure IoT Hub and using Microsoft Azure IoT Hub PaaS offering.
Most Important Features
  • Universal resource scheduling
  • Field Service Mobile App (Dynamics 365)
  • Connected Field Service
Return on Investment
  • ROI has increased along with customer satisfaction after the organization has adopted Microsoft Dynamics 365 Field Service.
Other Software Used
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