Name: Mobile2CRM
Author: Mobile2CRM

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Augmented Reality Development

Help Authoring

Software Configuration Management

Development

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Operational Analytics

Enterprise

Accounting

Budgeting and Forecasting

Tax Compliance

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employee Monitoring

Employee Scheduling

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

C/C++ Integrated Development Environments

Cloud Storage

Code Review

Data Catalog

Data Fabric

Data Quality

Data Recovery Service

Dynamic Application Security Testing (DAST)

Fraud Detection

IT Alert Management

Identity Governance and Administration

Integration Platform as a Service (iPaaS)

Low-Code Development

Master Data Management (MDM)

Network Access Control (NAC)

Network Performance Monitoring

Network Traffic Analysis (NTA)

Office Migration and Repair

Software-Defined WAN

Virtual Data Room

Virtual Desktop Infrastructure (VDI)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Email Marketing

Enterprise Marketing Management

Local Marketing

Marketing Automation

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Marketing

Project Management

Wireframing

Professional Services

Customer Relationship Management (CRM)

Revenue Operations

Sales

Antivirus

Insider Risk Management

Security Orchestration, Automation and Response (SOAR)

Security

Forestry

Last Mile Delivery

Legal Research

Library Management

Nonprofit CRM

Nonprofit Fundraising

Plagiarism Checker

Real Estate Property Management

Vertical-Specific

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Mobile2CRM is a solution designed to log and record mobile calls and text messages from employees' mobile devices to the company's CRM and recording systems. According to the vendor, this product is aimed at sales teams, customer service teams, field service teams, remote workers, and any industry that relies on mobile communication for business purposes. With its features and integration capabilities, Mobile2CRM aims to enhance communication efficiency and improve customer interactions.

## Key Features

**Automatic Call and Message Logging**: According to the vendor, Mobile2CRM automatically logs all inbound and outbound calls and text messages made from employees' mobile devices to the company's CRM and recording systems. This feature eliminates the need for manual data entry and aims to ensure accurate and up-to-date information in the CRM.

**Call and Message Recording**: Mobile2CRM records all business calls and text messages made from employees' mobile devices, storing them in the company's recording system for easy retrieval and playback. The vendor claims that this feature enables companies to monitor customer interactions, ensure compliance, and provide training and coaching to employees.

**Business Profile Assignment**: According to the vendor, companies can assign business profiles to employees' mobile devices using Mobile2CRM, separating personal and business communication. This feature aims to maintain personal privacy while capturing important business interactions.

**Integration with CRM and Recording Systems**: Mobile2CRM seamlessly integrates with the company's CRM and recording systems, syncing logged calls and messages for a unified view of customer communication. According to the vendor, this integration ensures easy access and management of recordings.

**Real-time Call and Message Monitoring**: Mobile2CRM offers real-time monitoring of calls and text messages made from employees' mobile devices. Supervisors and managers can view ongoing calls and messages, enabling immediate intervention or assistance if needed, as claimed by the vendor.

**Mobile Device Compatibility**: Mobile2CRM is compatible with various mobile devices, supporting both iOS and Android platforms, as stated by the vendor. This compatibility aims to provide flexibility and accessibility for employees using different devices.

**Activity Reporting and Analytics**: According to the vendor, Mobile2CRM provides detailed activity reports and analytics on call and message data. Companies can gain insights into communication patterns, call durations, message volumes, and other key metrics to optimize business operations.

**Secure and Compliant Communication**: Mobile2CRM aims to ensure secure and compliant communication between employees and customers. According to the vendor, calls and messages are encrypted to protect sensitive information, and compliance features help companies adhere to legal and regulatory requirements.

Mobile2CRM enables companies to log and record mobile calls and text messages from employees’ mobile devices to the company’s CRM and recording systems. Companies assign business profiles to employees’ mobile devices. All the inbound and outbound calls and messages performed to/from the business profiles are automatically logged and recorded  into the organizational CRM and/or recording system.

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Mobile2CRM

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What is Mobile2CRM?