OneSource Virtual

Score9.9 out of 10

45 Reviews and Ratings

What is OneSource Virtual?

OneSource Virtual is a provider of Workday services, solutions, and products for over 850 customers around the world. Payroll, finance, benefits, and HR solutions, purpose-built for Workday technology and specially designed to give customers access to deeper data insights.

Categories & Use Cases

Tom Nguyen View profile

Senior Payroll Manager in Human Resources at Magnite (501-1000 employees employees)

Use Cases and Deployment Scope

they ultimately are our back office for payroll - once we complete payroll in Workday (our HRIS system), we open a ticket for them to settle and remit payments to the employees. They also print and mail our W2s and 1095s (other items they do but we do not use them for that - all Workday related of course)

Pros

somewhat quick response
able to escalate easier than larger firms like ADP

Cons

taxes - was an issue before and we moved to ADP for this
turnover a lot - many people change pods on our account so we never really get to know them + not everyone you deal with and ask questions about payroll is knowledgeable

Return on Investment

in the beginning, it was helpful to have a Workday expert there to help with many things but as time went on and we became more self-sufficient, not sure the bang for the buck is there

Alternatives Considered

ADP Celergo, ADP Streamline Payroll and ADP Workforce Now

Other Software Used

Slack, Jira Software, Oracle Analytics Cloud, Google Drive

Aaron Ormsby

HRIS Manager in Information Technology at Greenix (501-1000 employees employees)

Use Cases and Deployment Scope

We use OneSource Virtual for their professional services in regard to system issues. We also use them for almost all of our payroll-related functions like garnishments, employment verification, year-end processing, and state and federal taxes.

Pros

Customer Service.
Communication.
Organization
Attention to Detail.

Cons

System UI is a little hard to navigate.
Would like a little more human interaction here and there.
Lots of notifications but not a terrible thing just a lot of emails sometimes.

Return on Investment

Resolved issues quickly (Time saving).
Identified payroll issues (Improved compliance).

Darcey Parker

Director, Payroll & Benefits in Human Resources at Carepath RX Midco (1001-5000 employees employees)

Use Cases and Deployment Scope

If I have an Earning or Deduction code issue, I know that I can hand this off to members of my pod, and the issues are addressed timely and with care as if it were their own payroll. We are a working team, and I like that relationship.

Pros

Communication
Partnership
Teamwork
Best Practices.

Cons

Timing of closing tickets.

Return on Investment

ROI
Relationship Building.
Quality of Life improvements as OneSource Virtual is more of an extension of my team.

Alternatives Considered

FlexPay

Other Software Used

Workday Human Capital Management, Microsoft 365 Business Premium

Valerie Tazelaar

SR Payroll Manager in Human Resources at FICO (1001-5000 employees employees)

Use Cases and Deployment Scope

We use Tax Services and Garnishment services currently. They also do the back end on the payroll banking and GL.

Pros

Customer Service - Top notch.
Communication
Compliance

Cons

Testing and Upgrades.
Provided more upcoming information for the future releases.

Return on Investment

Defiantly a time saver.
Perfection of Quality.

Other Software Used

Workday Cloud Platform

Elise Banks View profile

Payroll & Benefits Partner in Human Resources at Celink (501-1000 employees employees)

Use Cases and Deployment Scope

OneSource Virtual is our managed payroll partner. They handle payroll management, payroll taxes, garnishments, and end-of-year reporting. Both HR and corporate accounting depend on OneSource Virtual as an asset to our organization. In 2019, we did Lunch 16 with Workday and selected OneSource Virtual to be our payroll partners. They help us with everything from tax registration on the payroll tax team to settling payrolls and sending off direct deposits. My payroll partner at OneSource Virtual, Jessica T., is AMAZING, an absolute godsend. She is a rock star that was there to hold my hand through our first payroll in Workday and help me understand the process. OneSource Virtual has been very quick to educate and partner with me to learn processes and my parts of each process. I am so, so grateful for the team at OneSource Virtual. They make work fun, accurate, and educational.

Pros

Payroll Processing - we never have late payments.
Education - I can ask a question like, "why did this pull into retro" and I will get a quick and accurate response.
Always improving - OneSource Virtual is always improving processes and the teams are getting better at what they do.
Garnishments - a garnishment team is a well-oiled machine, they know their role and do it well.

Cons

Payroll Tax - we had some issues with the payroll tax team early on, but I am confident that they will continue to improve. The payroll tax team and I had a meeting to discuss my disappointments and to set expectations.
Communication - sometimes, communications with team members in the ticketing system feel aggressive and demanding rather than helpful.
Webinars - I would like more of them!

Return on Investment

Running off-cycle payments can be expensive - OneSource Virtual helped us improve our internal payroll processes to audit for inaccuracies that if not corrected would have resulted in off-cycle payments.

Other Software Used

Workday Human Capital Management, Microsoft Teams, Adobe Acrobat Reader DC

Dayforce

Alight Worklife

Kainos

OneSource Virtual

What is OneSource Virtual?

Categories & Use Cases

Reviews

Experts but for a price

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

You want great service? OneSource Virtual is the one.

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Great Partners...Not your average hand off.

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Alternatives Considered

Other Software Used

Customer focused system knowledgeable, ONE source is number ONE in my book.

Use Cases and Deployment Scope

Pros

Cons

Return on Investment

Other Software Used