Name: Opium Software
Author: Opium Software

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

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The software, developed by GRUPO MANDB, S.L., is an ERP (Enterprise Resource Planning) solution designed to streamline and optimize business management processes. This software is specifically tailored for small to medium-sized businesses in various professions and industries, including retailers, manufacturers, distributors, service-based companies, and e-commerce businesses. According to the vendor, the software aims to enhance efficiency and centralize key aspects of business operations for improved control and productivity.

## Key Features

**Integrated ERP System**: The software provides an integrated ERP system that, according to the vendor, allows for agile and comprehensive control over all business processes. It offers a centralized space for managing various aspects such as articles, customers, suppliers, promotions, prices, and user profiles, with the aim of ensuring reliable and efficient operations.

**Efficient Business Management**: The software, according to the vendor, offers a comprehensive ERP solution that enables centralized and optimized management of key aspects, including articles, customers, suppliers, promotions, prices, and user profiles. By centralizing these processes, the vendor claims it can simplify logistics, reduce waste, and improve overall efficiency.

**Organization of Companies and Divisions**: The software allows for the organization and centralization of multiple companies, branches, and divisions in one place. This feature, according to the vendor, enables seamless management and control of various delegations, branches, or divisions of a company. It is claimed to simplify logistics processes, reduce redundancies, and provide efficient management of key aspects such as articles, customers, suppliers, promotions, prices, and user profiles.

**Powerful Product Management**: The software offers a robust product management feature that, according to the vendor, facilitates easy and agile management of physical products and services. Users can categorize products by families and brands, assign suppliers, references, units, barcodes, customs codes, and default selling prices. The system also allows for tracking serial numbers, batches, and specific attributes of each product.

**Comprehensive Dashboards**: The software provides comprehensive dashboards that, according to the vendor, offer quick and complete visibility into sales and purchase statistics. Users can access sales and purchase statistics directly on the main screen of each product, allowing for a quick overview. The dashboards include tables, charts, and comparative statistics for analyzing data based on different time periods.

**Finance Management**: The software simplifies financial operations with its finance management module. According to the vendor, it enables effective management of collections, payment operations, remittances, and payment deadlines. The system allows for efficient management of accounts payable and accounts receivable, providing a clear overview of financial transactions.

**User-Friendly Accounting Module**: The software offers a user-friendly accounting module for managing financial transactions. Users can manually or automatically record accounting entries, track journal entries, and edit them as needed. The system provides efficient management of invoices, advanced search capabilities, and the generation of official tax documents, according to the vendor.

**Effective Collection Management**: The software streamlines the collection process by providing effective collection management. According to the vendor, users can control collection due dates, perform collection operations, and organize groups and breakdowns easily. The system simplifies the management of remittances, discount remittances, and tracking of unpaid invoices.

**Advanced Balance Inquiries**: The software offers advanced search capabilities for balance inquiries based on account and date. According to the vendor, users can view accumulated or monthly balances and segment them by type, allowing for real-time monitoring of financial balances.

**Multiplatform Compatibility**: The software is a multiplatform ERP system, according to the vendor, allowing for versatile execution on multiple operating systems and devices. Users can access and utilize the software on various platforms, ensuring flexibility and convenience.

BookSteam provides an online appointment scheduling platform to small or large businesses around the world.

Solo

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BookSteam

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SalesBinder

Opium Software

CRM software centralizes customer data to support every stage of the customer journey—from outreach to retention. These platforms help sales, marketing, and support teams manage contacts, automate workflows, and track interactions. Advanced CRMs include pipeline management, marketing automation, and analytics. Compare top CRM tools based on user reviews, features, and fit for your business needs.

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Opium Software

Overview

What is Opium Software?