PagerDuty Reviews and Ratings

Rating: 8.6 out of 10

Score

8.6 out of 10

Community insights

TrustRadius Insights for PagerDuty are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Real-time Notifications: Users have appreciated the real-time notification feature, allowing for immediate awareness of critical events and incidents. This feature has been instrumental in enhancing response times and overall system monitoring.

Reporting Functionality: Customers found the reporting functionality crucial in providing leadership with valuable insights based on detailed system usage data and performance metrics. The ability to generate comprehensive reports has significantly aided decision-making processes.

Effective Communication: Reviewers highlighted the ability to message appropriate resources as a key aspect for facilitating efficient communication and problem resolution within the system. This feature has streamlined collaboration among team members and improved incident response workflows.

Reviews

172 Reviews

Successfully transformed how we handle incidents

Rating: 9 out of 10

Incentivized

March 27, 2026

Use Cases and Deployment Scope

I've been relying on this incident management platform daily for the past few years. I like the fact that it handles everything from infrastructure outages to security alerts and application performance degradations. It sits at the centre of our response workflow, integrating with monitoring systems, chat tools and ticketing platforms.

Pros

Exceptional real time alerting and multi channel notification engine
Comprehensive incident timeline and collaboration feature
Powerful automation and workflow customisation
Insightful analytics and reporting dashboard

Cons

Steep initial learning curve
Configuration complexity at the beginning
Occassional performance hiccups

Likelihood to Recommend

PagerDuty excels at detecting incidents from connected sources and immediately routing them to the right people. I can configure escalation policies with granular schedules, on call rotations that respect time zones and holidays and fallback channels like push, SMS, voice call, Slack / Team messages.

Sashi Chandra

Industrial Accountant in Finance and Accounting at Standard Chartered (10,001+ employees)

Vetted Review

3 years of experience

View profile

Robust management of incidents

Rating: 8 out of 10

Incentivized

March 26, 2026

Use Cases and Deployment Scope

I am using PagerDuty for a range of reasons like logging incidents that I encounter while I am using a software. The process is quite simple and easy with a few details that are required to be provided like screenshots of the error and the date and time stamp so that PagerDuty can resolve the incident.

Pros

Manual logging of incidents
Rectification of errors reported
Timely response on incident tickets

Cons

The user interface can still be improved in terms of looks and feel

Likelihood to Recommend

Once I was on a call through MS Teams and I got cut off, while the rest of the team did not face the problem. I immediately logged a complaint through PagerDuty and the issue was resolved within ten minutes which is quite quick and efficient in my considered opinion.

Siddharth Malhotra

Operations Manager in Corporate at Tech Mahindra (10,001+ employees)

Vetted Review

2 years of experience

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Offers Reliable Incident Response Management Solution.

Rating: 9 out of 10

Incentivized

March 24, 2026

Use Cases and Deployment Scope

We use the PagerDuty as our primary incident response hub. It brings all the alerts from monitoring into one platform. We don't have to keep looking to our emails for alerts. It helps to reduce downtime by enabling faster triage, clear ownership, and real-time collaboration during critical incidents. We use PagerDuty across the departments.

Pros

Faster incident response and resolution.
Reduces alert fatigue.
Offers automated routing and escalation.

Cons

UI can feel overwhelming.
Complex initial setup.

Likelihood to Recommend

Would recommend PagerDuty for faster incidences response and resolution. Its reliable and offers seamless integration with monitoring apps, communication tools and DevOps.

Maria Zraibia

IT Technician - NOC in Information Technology at Auratlas (501-1000 employees)

Vetted Review

7 years of experience

Specialist at iQor Real-World Experience Using PagerDuty for Collections Operations

Rating: 8 out of 10

Incentivized

March 20, 2026

Use Cases and Deployment Scope

In our collections team at IQOR we mainly use Pagerduty for managing critical operations alerts and to ensure every account related issues are esclated timely. PagerDuty mostly feels very handy especially when a high priority requires proper attention or immediate follow up caused by any of the failed payments or system flags. In no time, it immediately notifies the related agent or directly escalates to our team leader if required.

Pros

PagerDuty feels like something you can absolutely rely on... because in the rarest case where an alert is not acknowledged by the relevant agent, the alert automatically is escalated to our TL, which saves any possible errors or misses.
In terms of integration, I would rate it a 9.4 as it's absolutely seamless with Microsoft Teams or emails, ultimately resulting in a reduction of errors in work, which I greatly appreciate about PagerDuty.
In some cases, when an account requires input from multiple agents, PagerDuty makes sure to notify each of the relevant ones.
Other than this, sometimes when we have new joinings, it becomes easy for us to train them because every alert or response is recorded or logged. Because of this feature, we are able to check our past actions as well, so that a good feature about PagerDuty.

Cons

From what I have observed, I say customization of notification and alert prioritization are the areas where PagerDuty can be improved. As in our collections team, we also deal with high priority accounts and lower priority system flags, PagerDuty definitely sends the alert, however this sometimes becomes messy. For ex, we had to spend extra time to create multiple escalations and test them in order to handle the priority accounts at first, then others, and that too without overwhelming our team with lower priority notifications.
I would highly recommend PagerDuty if it begins to offer something more intuitive, premium templates.... otherwise it's a great tool, I would say.

Likelihood to Recommend

From our point of view, PagerDuty is best suited for high priority accounts in collections. For instance, if a priority customer's account fails multiple accounts, notification is already sent by PagerDuty in order to notify us... so we don't have to worry much, as it ensures cases are addressed quickly and prevents any further delays.

Pankaj Tiwari

Specialist in Sales at IQOR (10,001+ employees)

Vetted Review

3 years of experience

View profile

Incredible tool for monitoring the applications

Rating: 9 out of 10

Incentivized

March 18, 2026

Use Cases and Deployment Scope

This solution addressing our business problems like production application issues and failures. This tool automatically create the ticket on the basis of the production incidents. It scanning our application continuously to prevent from any failures. It automatically assign ticket to respective team for fast resolution. It reduce the response time and provide us the transparency across the enterprise. It has AI capabilities it auto learn from the repeated incidents that helps better scalability of our applications.

Pros

Prevent from future incidents.
Reduce downtime of our application.
Fast resolution on production failures.
Auto create tickets with all necessary details like screenshot and time stamp.

Cons

Mobile Application has limited features sometime we need to use the web app to know the status of the tickets.
Offline capabilities to be there.

Likelihood to Recommend

I am loving this solution, it really helps in monitoring our production applications. Beneficial for every enterprise support team. It is time saving and better resolution. It also helps in saving of maintenance and operational costs. It documented all past and current incidents with full information that helps in preventing from future incidents. Always I recommend to my colleagues.

Verified User

Engineer in Information Technology (1001-5000 employees)

Vetted Review

4 years of experience

Ideal for fast paced environment.

Rating: 9 out of 10

Incentivized

March 5, 2026

Use Cases and Deployment Scope

What I like about PagerDuty is its ability to scan the application that's causing the error and auto-generate an incident ticket. The ticket details include the error date, time, a screenshot of the error, and the estimated TAT for resolution.

Pros

Scanning application for errors.
Auto-generation of incident tickets.
Turn around time for incident resolution.

Cons

I have not encountered serious error within PagerDuty yet.

Likelihood to Recommend

PagerDuty is designed for fast-moving environments like ours that need a specific software error resolved within TAT, and sooner if possible, so the business is less impacted by the unavailability of data-centric tools, such as a CRM.

Verified User

Supervisor in Customer Service (10,001+ employees)

Vetted Review

2 years of experience

Swift Processing of Incidents.

Rating: 8 out of 10

Incentivized

February 24, 2026

Use Cases and Deployment Scope

It was an awesome experience using PagerDuty. Logging incidents is simple and comfortable. Over time, PagerDuty has learnt from repeat incidents and made amends. Further, there was a drop in the number of incidents recorded after each update was rolled out, indicating that things are on the right track thanks to PagerDuty.

Pros

Comfortable incident logging and closures.
Machine learning through repeat incidents.
Less number of incidents after new updates.

Cons

Can do better in terms of file attachments on incidents.

Likelihood to Recommend

The incident reporting dashboard is a cakewalk, especially when I am stressed out due to non-working or crashed applications. PagerDuty asks for minimal information to diagnose the error, making it ideal for such incidents.

Shree Patkar

Business Analyst in Quality Assurance at Accenture (10,001+ employees)

Vetted Review

3 years of experience

View profile

Effective resolution of issues

Rating: 9 out of 10

Incentivized

February 21, 2026

Use Cases and Deployment Scope

I am completely reliant on PagerDuty to resolve issues I encounter when accessing software on my workstation. It is quick and easy to log issues, and issues are resolved momentarily. I usually get an email when the issue is resolved. Looks very sorted and worth it.

Pros

Issue recording and resolving in short time.
Alerts and notification about updates and post resolution feedbacks.

Cons

They can make improvements to overall UI/UX.

Likelihood to Recommend

It is extremely well-suited for daily operations and for managing software and CRMs that abruptly stop working, which impacts operational efficiency. The issue is well documented, and any clarification can be provided in the issue thread itself without diverting to external tools.

Akash Sharma

Senior Software Engineer in Information Technology at Nestlé (10,001+ employees)

Vetted Review

3 years of experience

View profile

Essential solution for 247 support.

Rating: 10 out of 10

Incentivized

February 19, 2026

Use Cases and Deployment Scope

It addresses many business problems related to failures in our system. It monitors our cloud infrastructure and networks, and if a critical failure occurs, it automatically triggers notifications via email and SMS. It reduces downtime & ensures centralised communication. It covers all our all api, infrastructure, and applications. Improves our incident response time and system reliability.

Pros

PagerDuty gives alerts instantly related to any failures on our systems.
Smoothly integrate with every monitoring platform & collaboration tool like Slack.
Customisable incident workflows give flexibility to set the priority for better resolution.

Cons

Subscription is high for small enterprises that needs to be reduced.
Initial setup is complex and takes time in old infrastructure.
Mobile app is not user friendly UI feels laggy.

Likelihood to Recommend

It is well-suited and extremely recommended for incident tracking and monitoring. It ensures fast response time and is helpful for the 24/7 support team. It is less appropriate for small enterprises due to its cost, but it saves a lot of time on incident response and infrastructure maintenance.

Verified User

Engineer in Information Technology (51-200 employees)

Vetted Review

2 years of experience

Advanced mechanism for troubleshooting

Rating: 8 out of 10

Incentivized

February 18, 2026

Use Cases and Deployment Scope

I can easily create incidents through PagerDuty dashboard. It has also become the chief cornerstone for creating incidents through automation. PagerDuty easily creates incidents for major and minor issues. The incident thread contains valuable information with time stamps to know the action taken on my ticket.

Pros

Creation of incident tickets by me and through automation
Incident threads which are quite compact
Time stamps with details of action taken

Cons

More flexibility is needed for report compilation

Likelihood to Recommend

PagerDuty is ideal for documenting incidents. It swiftly tags all the information and updates on the tickets in a chronological order which makes it easy to read and comprehend. It can also be connected with external apps for wider circulation of updates.

Rakesh Tripathi

System Engineer in Information Technology at Larsen & Toubro (10,001+ employees)

Vetted Review

4 years of experience

View profile

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Reviews and Ratings

Specialist at iQor Real-World Experience Using PagerDuty for Collections Operations

Rating: 8 out of 10

Incentivized

March 20, 2026

Use Cases and Deployment Scope

Pros

PagerDuty feels like something you can absolutely rely on... because in the rarest case where an alert is not acknowledged by the relevant agent, the alert automatically is escalated to our TL, which saves any possible errors or misses.
In terms of integration, I would rate it a 9.4 as it's absolutely seamless with Microsoft Teams or emails, ultimately resulting in a reduction of errors in work, which I greatly appreciate about PagerDuty.
In some cases, when an account requires input from multiple agents, PagerDuty makes sure to notify each of the relevant ones.
Other than this, sometimes when we have new joinings, it becomes easy for us to train them because every alert or response is recorded or logged. Because of this feature, we are able to check our past actions as well, so that a good feature about PagerDuty.

Cons

From what I have observed, I say customization of notification and alert prioritization are the areas where PagerDuty can be improved. As in our collections team, we also deal with high priority accounts and lower priority system flags, PagerDuty definitely sends the alert, however this sometimes becomes messy. For ex, we had to spend extra time to create multiple escalations and test them in order to handle the priority accounts at first, then others, and that too without overwhelming our team with lower priority notifications.
I would highly recommend PagerDuty if it begins to offer something more intuitive, premium templates.... otherwise it's a great tool, I would say.

Likelihood to Recommend

Pankaj Tiwari

Specialist in Sales at IQOR (10,001+ employees)

Vetted Review

3 years of experience

View profile