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PagerDuty Reviews and Ratings

Rating: 8.6 out of 10
Score
8.6 out of 10
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Community insights

TrustRadius Insights for PagerDuty are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Real-time Notifications: Users have appreciated the real-time notification feature, allowing for immediate awareness of critical events and incidents. This feature has been instrumental in enhancing response times and overall system monitoring.

Reporting Functionality: Customers found the reporting functionality crucial in providing leadership with valuable insights based on detailed system usage data and performance metrics. The ability to generate comprehensive reports has significantly aided decision-making processes.

Effective Communication: Reviewers highlighted the ability to message appropriate resources as a key aspect for facilitating efficient communication and problem resolution within the system. This feature has streamlined collaboration among team members and improved incident response workflows.

Reviews

160 Reviews

Cutting-edge Technology for monitoring and incident control.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

What first drew me to PagerDuty was how easy it is to log tickets by logging in. There are no unnecessary drop-down menus or endless fields. The interface is clean enough that even occasional users like me can log tickets with ease.

Pros

  • Clean interface for logging tickets.
  • No unnecessary drop-down menus.
  • Routing of tickets to correct manager.

Cons

  • Knowledge base integration needs a little workout.

Likelihood to Recommend

The automation rules are flexible - I could set up a few simple ones by myself. Collaboration during active incidents is another highlight that ensures anyone with access can provide input on existing tickets.

AK
Ashok Kumar
Strategy Manager in Corporate at Aditya Birla Group (10,001+ employees)
Vetted Review
PagerDuty
3 years of experience
View profile

The best and reliable command center

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Based on my experience, PagerDuty has been a stroke of genius, especially in an ever changing scenarios like ours where things can quickly escalate. Incident notifications arrive promptly and the issues are automatically directed to the appropriate department for resolution. The dashboard is user-friendly and more inclined towards self service.

Pros

  • Encountering issues through 24/7 monitoring
  • On time notifications
  • User friendly dashboard
  • Transferring issues to appropriate departments

Cons

  • False positives should be reduced

Likelihood to Recommend

Post issue resolution and the aftermath handling is brilliant too. It compiles timelines, data points and insights automatically, turning what could be overlooked wrap-ups into valuable sessions that highlight patterns and prevent future repeats. Automation has cut down on repetitive issues dramatically.

SM
Sudha Murthy
Investment Banking Analyst in Finance and Accounting at JPMorganChase (10,001+ employees)
Vetted Review
PagerDuty
5 years of experience
View profile

PagerDuty review

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

It helps in reducing the downtime the response time for incidents. It makes sure the right person is notified always. It can also prioritize what matters and automate on call schedule.

Pros

  • It does intelligent alert routing and escalation
  • Reliable on-call scheduling across diff places

Cons

  • Setting up alerts rule can be tedious
  • Reporting and analytics are basic for advanced users

Likelihood to Recommend

Acc to me if uptime SLAs and operational process are critical then PagerDuty is the most amazing tool you can have its advanced analytics. It has best in class response.

KT
Kartik Tyagi
Consultant in Information Technology at Nityo (1001-5000 employees)
Vetted Review
PagerDuty
1 year of experience

Reduce chaos with PagerDuty

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

PagerDuty eliminates manual paging. it ensures the right person is notified immediately based on service and severity. It has the greatest incident response. It creates automated response for most incidents which saves time.

Pros

  • Incident Detection and alerting
  • On Call Management

Cons

  • UX is not that functional of mobile application
  • Alert noise reduction needs too much work

Likelihood to Recommend

Its an amazing at its core job paging the right stakeholder at the time of incident. it has enough integration options which helps us not to use diff applications at the same time.

AK
Ajeet Kumar
IT Analyst in Information Technology at Realtek Consulting (1001-5000 employees)
Vetted Review
PagerDuty
2 years of experience

Shifting gears from Disruption to Resolution

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

PagerDuty was recommended by a client of ours due to occasional disruptions caused by system downtime. What I love most about it is the integration of incident reporting and tracking across non-technical teams. Logging new issues using a simple form and chatbot is a noteworthy feature widely used in our company.

Pros

  • Logging issues of system disruptions.
  • Dedicated incident management solution.
  • Streamlining of incident reporting and tracking.

Cons

  • The initial setup was complex owing to the nature of its functions.

Likelihood to Recommend

I appreciate the built-in collaboration feature in PagerDuty that allows members of different cross-functional groups to share opinions, comments, and attachments for speedy ticket resolution. There is also a provision to highlight unresolved issues to the upper management.

CL
Chetan Lad
Administrative Manager in Corporate at Larsen & Toubro (10,001+ employees)
Vetted Review
PagerDuty
2 years of experience
View profile

Perfect solution for incident logging and management.

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Just six months after rolling out PagerDuty across our site, I can confirm that it has become one of the most practical tools, helping us resolve incidents faster, improve visibility, and experience very few repeat issues. All employees across the spectrum can submit their issues right from their phones in under two minutes and all updates are forthwith provided.

Pros

  • Faster resolutions.
  • Issue submissions through phones.
  • Status update provided through push notifications.
  • Escalation matrix of incidents.

Cons

  • Report extraction and generation is a bit tedious.

Likelihood to Recommend

The PagerDuty escalation matrix is the best I have experienced so far. If an issue is unmanaged or left idle, it automatically escalates to the next line manager, leading to faster response time. The incident dashboard shows issues reported at a glance, providing insights into the most reported issues in the organisation to inform future policy changes.

PS
Priti Shah
Human Resources Manager in Human Resources at Trivago (501-1000 employees)
Vetted Review
PagerDuty
2 years of experience
View profile

Birds eye view of incident management.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

PagerDuty has absolutely transformed our organization, moving us from chaotic firefighting to a structured, collaborative resolution cycle. I personally like how timelines auto-populate with alerts, acknowledgements, updates, and decisions, without having to dig through scattered messages, emails, and screenshots. On-call rotations are flexible and fair, with easy handoffs and clear escalation policies.

Pros

  • Alerts and updates on a single dashboard.
  • Structured resolution process.
  • Centralized issue management.

Cons

  • Customization of severe workflows can be improved further.
  • Smartphone experience is not that bad.

Likelihood to Recommend

The most important feature is that I can jump right in, see the declared impact, who's working what, and post customer-facing updates without leaving the incident management view. Alerts also arrive enriched with context, such as metric snapshots and related error logs.

AC
Aditya Chopra
Senior Product Manager in Product Management at Unilever (10,001+ employees)
Vetted Review
PagerDuty
3 years of experience
View profile

Blazing fast incident orchestration.

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

PagerDuty has remarkably transformed how we handle service disruptions, outages, and widespread customer issues. I frequently use the centralized dashboard, which provides insights into active incidents. When there is a sudden surge in a specific issue, PagerDuty easily clusters them into a major incident and lets us focus resources where they matter the most.

Pros

  • Resolves widespread issues.
  • Centralized dashboard of incidents.
  • Work prioritization.
  • Clubbing of multiple similar issues into major incident.

Cons

  • Reporting module although great but it has a steep learning curve than I'd like.

Likelihood to Recommend

Real-time collaboration with the team members is indeed a great feature. Internal notes, mentions, task assignments, and linked communication logs keep everyone aligned on the incident. We no longer lose context when handing off an issue at shift change. PagerDuty also has built-in templates for sending follow-up messages.

AP
Amisha Patel
Customer Service Manager in Customer Service at Concentrix (10,001+ employees)
Vetted Review
PagerDuty
4 years of experience
View profile

Reliable incident response for modern period

Rating: 9 out of 10

Use Cases and Deployment Scope

PagerDuty was specifically deployed for addressing issues arising out of system downtime which leads to significant costs, monetary losses and scrutiny by regulators. I like that this platform allows my team to log any specific concerns relating to ongoing transactions and transfers. A ticket ID is generated which is used to track progress made by the IT department.

Pros

  • System downtime identification and management
  • Prevent siginficant costs and losses by timely identification of issues
  • Tracking progress of incident logged into the software
  • Accessible anywhere by cloud service

Cons

  • Data privacy concerns are a hotcake currently

Likelihood to Recommend

It is a masterpiece for monitoring and minimizing downtime in high-stake enviroment such as ours. Every second saved is valuable. The other aspect which I admire is the ability of PagerDuty to handle large volumes of incidents without a degradation in performance.

MA
Monika Ahirwar
Senior Financial Analyst in Finance and Accounting at Zerodha (501-1000 employees)
Vetted Review
PagerDuty
2 years of experience
View profile

Best End to End Incident management platform

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

Its a reliable alerting management tool. It helps you getting alerts to right people on time through channels like sms and email. It provides comprehensive visibility of all the alerts initiated and also shows who was alerted for that.

Pros

  • Real time alerts provides immediate notifications
  • It knows when to escalate the issue if its not addressed by the first responsee

Cons

  • Sometimes it can create multiple or unnecessary alerts of an uncritical issue

Likelihood to Recommend

Personally I like it because it ensures imp alerts reaches to correct stakeholders on time. We use features such as on call scheduling to reduce downtime and create efficiency in system.

MM
Mohammad Mukhtar
Senior Technical Recruiter in Information Technology at Aryan Solutions PTE (1001-5000 employees)
Vetted Review
PagerDuty
2 years of experience
View profile