Paycom Reviews and Ratings

Rating: 8.5 out of 10

Score

8.5 out of 10

Community insights

TrustRadius Insights for Paycom are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Exceptional Customer Service: Many users have praised the exceptional customer service provided by the staff including their helpfulness, responsiveness, and ability to create tailored solutions for successful outcomes. The personalized support from dedicated points of contact for setup and issue resolution was also commended.

Efficient Payroll Processing: Users appreciate the system's facilitation of easy payroll processing, employee paycheck approvals, and seamless integration of expenses, and time off requests. They also found the system effective in tracking attendance points, creating personnel action forms, generating useful reports, assisting with onboarding processes, and managing the E-verify process.

User-Friendly Interface: The user-friendly interface of the system has been positively received by reviewers for its ease of use and efficient navigation. It was valued for onboarding new hires and managing schedules with ease. Paycom also proved useful in generating multipurpose HR or financial reports efficiently based on user feedback-driven functionalities within the platform.

Reviews

583 Reviews

Videos

Review of PayCom

Rating: 4 out of 10

January 7, 2026

Use Cases and Deployment Scope

I use it for Payroll Processing only.

Pros

Gets reports to me in a timely manner

Cons

Reports are too difficult to pull up
quick to blame us when it was not our error in my opinion but on Paycom's end

Likelihood to Recommend

From our experience, Paycom sent us our checks and they took 4 days to get to us. We didn't receive them in time for payday so we had to hand write the checks. We asked Paycom to stop payment and not charge us for it because they didn't get the checks to us in time. Paycom agreed and then charged us for the stop payment on each check anyways.

Dorothy Oneto

HR/Payroll Manager in Human Resources at Volcano Telephone Company (51-200 employees)

Vetted Review

6 years of experience

Thanks Paycom for a New Journey to payroll

Rating: 8 out of 10

December 30, 2025

Use Cases and Deployment Scope

Paycom is our company's payroll platform. We do not have any problems at this time it is working for us thanks

Pros

Time Keeping
PTO tracking
Smooth payroll closing
Manager interaction
plenty of report options

Cons

customer service hours
less options on employees' profiles
how to do things live help

Likelihood to Recommend

Customer service not to available within our work hours; once you become a client they seem to drop you and let you figure things out. I would like more interaction to getting help when we need it

Verified User

Administrator in Finance and Accounting (201-500 employees)

Vetted Review

1 year of experience

Paycom is beyond my expectations

Rating: 10 out of 10

Incentivized

December 18, 2025

Use Cases and Deployment Scope

We use Paycom for payroll processing, benefits administration, applicant tracking, expense management, employee reviews, reporting purposes, such as EEO-1. The reports that are available to use in Paycom are very valuable. We would not be able to extract information as quickly without it. It saves us so much time and allows for efficiencies.

Pros

Payroll processing
Benefits Administration
Applicant tracking
Employee reviews.

Cons

Have our dedicated rep get back to us quicker with answers to questions

Likelihood to Recommend

Paycom is easy to use. Reports are easy to build if you need one that is very specific and not available from the canned reports.

Verified User

Director in Human Resources (201-500 employees)

Vetted Review

5 years of experience

Paycom is great

Rating: 9 out of 10

Incentivized

December 17, 2025

Use Cases and Deployment Scope

We use Paycom as our primary HRIS, covering everything from recruitment to payroll and ongoing HR administration. It functions as our secondary system of record for employee data and greatly reduces the need for manual processes or disparate systems.

Pros

Communication
Data
Safeguarding
Training

Cons

Connecting with other systems
Being able to show locations that are not in the system

Likelihood to Recommend

[...] has been amazing to work with

Barbara Morton

Human Resources Specialist in Human Resources at Minds Matter LLC (51-200 employees)

Vetted Review

5 years of experience

View profile

Paycom Review of Applicant Tracking

Rating: 6 out of 10

Incentivized

December 17, 2025

Use Cases and Deployment Scope

I am a Recruiter that uses the Talent Acquisition section of Paycom for our Applicant Tracking System. It allows me to keep a record of all of the company's open positions and funnel the applicants and candidates into one place to review and take through the hiring process.

Pros

Providing a singular platform for employee services
Paycom is generally user friendly and easy to navigate

Cons

The Talent Acquisition section can be hard to personalize, such as requisition approval being clunky and we can't have approvals sent to more than one person at a time
It can be hard to train a general user who only needs limited functionality versus someone who uses Paycom daily
The sections don't always communicate with each other. For example, a requisition that has an accepted offer (outside of Paycom) doesn't connect to the position management

Likelihood to Recommend

I have heard that it works really well for Payroll, but that is not my area of expertise.

It may not be appropriate for a company using multiple external recruiting agencies to track candidates.

Verified User

Contributor in Human Resources (51-200 employees)

Vetted Review

Paycom is one of the best

Rating: 10 out of 10

Incentivized

December 16, 2025

Use Cases and Deployment Scope

We have recently moved to Paycom from another platform. Paycom has been easy to navigate, the support is awesome and the ease of use has become second nature. I highly recommend Paycom. It addresses the lack of interface with our benefits providers, its AI feature has been an awesome experience and very useful when you need to find something that you maybe can't remember exactly where to find it.

Pros

Training
Support
Ease of use

Cons

Reassuring the hand-off is done with a little more finess
Reports
Sometimes feeling rushed to get info

Likelihood to Recommend

Well suited - Assistance when needed seems always at the ready

Well suited - Paycom's willingness to jump on an issue and answer questions

Well suited - Project management is amazing and easy to work with

Well suited - Staying on task to complete projects

Less appropriate - sometimes feeling rushed to complete information gathering

Verified User

Director in Human Resources (51-200 employees)

Vetted Review

Paycom will change your work life

Rating: 10 out of 10

Incentivized

November 11, 2025

Use Cases and Deployment Scope

We use Paycom for payroll, time tracking, performance, engagement, and training.

Pros

Paycom has incredible service. If we ever have an issue, which is rare, they respond quickly and helpfully.
The platform is extremely user friendly
Nearly everything is extremely customizable. For example, we were able to make a performance program that is very specific for our org.
It makes payroll super fast! I went from spending two days on payroll to 2 hours.

Cons

Certain features can be overwhelming because they are SO customizable. A default or simple option might be nice for some features.

Likelihood to Recommend

Paycom is incredible for payroll and timekeeping. It does mot things extremely well. If you're aiming for more of a "fun" platform, it may not be the best fit. For example, some platforms offer a "social media" section or image sharing. If you want a platform that makes HR a breeze, Paycom is for you.

Verified User

Director in Human Resources (51-200 employees)

Vetted Review

1 year of experience

Paycom Is an Excellent Choice for HR Management

Rating: 10 out of 10

Incentivized

October 23, 2025

Use Cases and Deployment Scope

Paycom is a one-stop shop for all things HR related. It simplifies many HR activities by placing them in a single place. It's interface is intuitive and user friendly, and the app is real handy for employees to manage time, approve their time, request time off, manage benefits, etc. Obtaining and keeping records of required employee acknowledgements, training, and other activities can also easily be managed in Paycor.

Pros

Manages employee time card, and approvals
Manages employee time off requests and absence tracking
Manages any required documents for authentication by the employee
Has intuitive dashboards that are customizable for Management

Cons

The app is great, but not all functions of Paycom are available in it.
Making the initial landing page a little more user friendly would be helpful, but overall it's great

Likelihood to Recommend

Paycom is well suited for organizations with up to 500 employees like ours, but I have not experience with it in a larger organization. We have used Paycom to communicate important policy changes to our employees and were able to obtain acknowledgements electronically. This completely eliminated a manual process of tracking sheets of paper and creating lists of those who were not compliant and emailing managers and employees to get compliance. That's huge for us.

Verified User

Director in Quality Assurance (1001-5000 employees)

Vetted Review

3 years of experience

Happy with Paycom

Rating: 9 out of 10

Incentivized

October 21, 2025

Use Cases and Deployment Scope

We use Paycom as our HRIS system that covers payroll, benefits, compliance, and also ATS.

Pros

Easy to use interface
Lots of self help features
Mobile app is easy to use

Cons

Customer service response time
Better ATS system- not many functions
Their org chart is not public. When an issue needs to be escalated, it is not easy to know who to speak to.

Likelihood to Recommend

We really like the system overall, despite some hiccups or growing pains. Overall, it is very easy to use from an Admin and also an employee side. We can incorporate trainings through the system, which is also very nice to be able to do.

Verified User

Director in Human Resources (201-500 employees)

Vetted Review

5 years of experience

Paycom is Great

Rating: 9 out of 10

Incentivized

October 16, 2025

Use Cases and Deployment Scope

We use Paycom to handle our payroll and all the associated tasks involved in completing that function. They help us get the taxes situated and have helped us with other unusual instances of paying our employees

Pros

Payroll production
Forms needed for the IRS regarding payroll function
Our assigned Paycom agents are always able to answer our questions and walk us through step by step.

Cons

We had to recently issue paper checks ourselves and the taxes associated with the paper checks were not being accounted for in the system.

Likelihood to Recommend

We have had very few complaints in the entire history of our company using Paycom as a provider. All in all the experience we have with Paycom is all very positive. If there's an issue, they are prompt to correct it.

Verified User

Administrator in Finance and Accounting (11-50 employees)

Vetted Review

4 years of experience

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