Thanks Paycom for a New Journey to payroll
December 30, 2025

Thanks Paycom for a New Journey to payroll

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paycom

Paycom is our company's payroll platform. We do not have any problems at this time it is working for us thanks

Pros

  • Time Keeping
  • PTO tracking
  • Smooth payroll closing
  • Manager interaction
  • plenty of report options

Cons

  • customer service hours
  • less options on employees' profiles
  • how to do things live help
  • environment looks easy
  • to many steps to get where you need to be
  • a change has too many steps
View of the platform is updated. Do like it's live captures up to date entries, I do not like it does not monitor after closing entries for RETRO pay if an employee missed out on time paid. Reports can be a little complicated at time for history research
It has but not in all areas. After the fact errors are not as easy as they should be to correct them like retro paying someone and notifications of entries after the facts
I do not really like it it has to be specific and does not let you just ask without it making you go through to many steps to get an answer to a question
Company management choice, the product was sold with many items that honestly were not all delivered upon the sale once you became a client we had a very long roadblock to get to what we had before i would of stated where we were if it was my choice so sorry

Do you think Paycom delivers good value for the price?

Not sure

Are you happy with Paycom's feature set?

Yes

Did Paycom live up to sales and marketing promises?

No

Did implementation of Paycom go as expected?

No

Would you buy Paycom again?

No

Customer service not to available within our work hours; once you become a client they seem to drop you and let you figure things out. I would like more interaction to getting help when we need it

Paycom Feature Ratings

8.6
Employee demographic data
8
Employment history
8
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
8
8.4
Pay calculation
8
Benefit plan administration
8
Direct deposit files
8
Salary revision and increment management
8
Reimbursement management
10
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
Not Rated
View and generate pay and benefit information
Not Rated
Update personal information
Not Rated
View job history
Not Rated
View company policy documentation
Not Rated
Employee recognition
Not Rated
Asset Management ()
Not Rated
Not Rated
Report builder
Not Rated
Pre-built reports
Not Rated
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Multiple review frequency
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Not Rated
Individual goal setting
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Comments

  • Alexis Correa | TrustRadius Reviewer
    Alexis Correa
    (Vendor Representative) commented 18 days ago
    Thank you for sharing your experience using Paycom as your company’s HR and payroll platform. We're proud to hear that our truly single software has helped simplify and optimize your processes, making your team more efficient by allowing all your HR and payroll data to flow seamlessly together. If you have any additional feedback, we encourage you to share it directly with your dedicated specialist or at feedback@paycomonline.com.

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