Ping Intelligent Identity Platform Reviews

9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

Do you work for this company? Learn how we help vendors

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Reviews (1-5 of 5)

Companies can't remove reviews or game the system. Here's why.
October 28, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using Ping Identity products to provide [a] centralized single sign-on solution for both internal and external customers. Ping Identity Product portfolio (PingFederate, PingAcess, PingDirectory, PingDataSync) is helping us with making user life easy and removing requirement to have multiple passwords for multiple services. We are using it in [our] whole organization - so far just for around 10 applications, but numbers are growing pretty fast.
  • Stable solution (don't cause any issues).
  • Adds value as central solution for manage A/A.
  • Improved security for core applications.
  • More functionalities should be available on prem like PingID.
  • New [user interface] for PF 10.1 and PA 6.0 is a bit hard to learn
Really like [this] solution, it fits our requirements 100%. There are unlimited possibilities to extend the product, either by creating additional adapters or selectors. We really like the policy management level in PingFederate. It's extremely helpful when we can specify customer journey per many different requirements like user location, application type etc. As well, both StepUp and TopDown authentication flows were implemented [easily].
Really good customer support, we always receive what we need. Sometimes instead of [a] solution (which have to be developed) we are receiving [a] work around, which is helping ad hoc. Then after time [needed for support to] develop fix we are receiving full fix or we [are] just waiting for new version of the product where our "bugs" are fixed.
Read this authenticated review
August 11, 2020
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Ping Identity products globally to securely enable Single Sign-On to thousands of on-premise and SaaS applications, supporting our company's cloud first strategic direction. Our global workforce is a mix of over 200,000 employees and non-employees working in a variety of scenarios, including purely work-from-home for a majority of them during the COVID crisis. We're using PingFederate as our on-premise Identity Provider, PingOne for Enterprise as a cloud IDP and federation hub, and PingID MFA to ensure strong authentication of our users on SSO and VPN.
  • Based on open standards, we can use as much or as little of the Ping suite as we like, depending on which other technologies we've already implemented.
  • Continuous innovation and product enhancements have ensured their products continue to meet our rapidly evolving needs.
  • Ping Identity has been an outstanding partner, starting with the RFP process and continuing to this day, years after the sale. They are focused on our success at every level of the company and are highly responsive to our needs, issues, and product suggestions.
  • Their PingCentral tool has great promise for enabling self-service for our SaaS application owners to enable SSO on demand, but it is still fairly new and isn't quite ready for the enterprise. Happy to say they're working on it.
The products we're using work well and are reliable. We've had very few outages, and when we have, their support team has been highly responsive and addressed the issues quickly. They are very customer focused and have been great partners throughout the relationship. I'm looking to adopt more of their technologies over the coming year.
For our enterprise, they've assigned a customer success manager to ensure our needs are being addressed, and that person is top notch in knowing our priorities, enhancement requests, and open cases. Every time we've needed to engage support for a problem or a how-to question, they've been highly responsive and followed up with us to ensure the case was completely resolved. Their support personnel are highly skilled and trained. This is a very customer-centric company.
Read this authenticated review
July 29, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The Ping Identity Platform is used centrally for all business units in our deployment. PingFederate provides enterprise SSO and session management for worker-used applications, and PingID is the MFA provider for the same. PingCentral is the self-service integration platform for internal application teams to create, manage, and delete their app integrations against that platform. It was selected to facilitate our long-term cloud migration and security modernization strategies.
  • PingFederate is feature-rich, and quickly updated with the latest standards and profiles. This gives us more tools to apply identity standards to modern business challenges.
  • PingFederate and PingCentral were also easy to deploy within docker containers and weave into an infra-as-code deployment, keeping operational overhead low.
  • PingID has an array of supported authenticators for nearly every use case, and early FIDO2 support has us looking into moving to passwordless much more quickly than I had anticipated.
  • PingID has some limitations when used as the MFA for some LDAP implementations. You need to use it as a RADIUS password credential validator to solve for some of those limitations, which in turn causes challenges with our ephemeral cloud deployment model of PingFederate.
  • The basic logon services within PingFederate are adequate and well-documented, but simple features like disabling user input after entering credentials would help with some of the additional customization required to support real world failure modes.
  • PingCentral authorization models and configuration remain unpolished compared to other products, and now the features seem to be shifting toward onboarding PingAccess and PingDirectory over improving baseline administrative functionality/operations.
Ping Identity Platform is great for deployments where you want to retain the agility of commercial off-the-shelf software - namely controlling how and where it is deployed, be it on prem, in a public or private cloud, container, VM, etc., as well as retaining access to the various integration accelerators/plugins that vendors provide, but also want the flexibility of a SaaS-like deployment via your deployment. Via a cloud/docker deployment and through APIs/PingCentral offering self-service integration, you get the SaaS experience and on-prem-like control.
Ping's support is willing and attentive, but if I am in a position to engage them I am often at a point where most of the usual support engineers would not be in a position to answer the questions I have. However, Ping has been more than willing to engage their product and development teams with our organization as we take advanced deployment and use case challenges to them.
Read this authenticated review
March 13, 2020
Ram Nair | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Ping Identity Platform is used to ensure the user accessing a website is a genuine user and he/she has the right credentials and gets a two-step authentication. Using Ping, we can ensure no one other than you will access the application using your credential as you can log in only after you confirm using the verification code that you receive on your phone/email.
  • Two-step authentication
  • Authentication via email, sms, phone
  • Ease of use and prompt response
  • I believe it is very secure & not sure if it needs any improvement as such
  • Only suggestion would be it should not ask users to re-confirm if the session is still active
Ping Identity Platform is well suited for high-security applications that need to have secure data. It also ensures that no other user, other than you, can log in as you receive the verification code/call on your email or phone. Unless you confirm the user cannot log in, and hence it is very secure.
The Ping Identity Platform is very easy to use. It is highly secured and reliable. The customer support is superb as well. I would highly recommend it.
Read Ram Nair's full review
September 25, 2018
Orlando Ortega | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Ping ID provides companies with a safe and efficient login tool that relies on a 3rd layer of authentication method aside from the typical login/password. One thing about Ping ID that I like is the multi-platform approach, being able to approve access from PC, smartphones and even apple watch devices.

I would definitely recommend Ping ID.
  • Multiplatform
  • Ease of use
  • On line/off line access.
  • A timer to automatically renew access code would be useful.
Internal/confidential Websites Access control.
Read Orlando Ortega's full review

Ping Intelligent Identity Platform Scorecard Summary

Feature Scorecard Summary

ID-Management Access Control (4)
7.7
ID Management Single-Sign On (SSO) (4)
9.0
Multi-Factor Authentication (4)
8.5
Password Management (4)
7.9
Account Provisioning and De-provisioning (3)
7.8
ID Management Workflow Automation (2)
8.1
ID Risk Management (3)
7.5

What is Ping Intelligent Identity Platform?

The Ping Intelligent Identity Platform from Ping Identity in Denver, Colorado is an identity management and access solution (IAM) for enterprises. Features of the products include single sign-on, multi-factor authentication, user management with directory, provisioning and deprovisioning.

The solution is presented as a comprehensive, standards-based platform that allows users and devices to securely access any service, application or API from any device. Designed for hybrid IT environments, it can be deployed on-premises, in the cloud, or both, and provides centralized control to optimize the balance of security and convenience for all primary use cases.

Ping Intelligent Identity Platform Technical Details

Operating Systems: Unspecified
Mobile Application:No

Frequently Asked Questions

What is Ping Intelligent Identity Platform's best feature?

Reviewers rate ID Management Single-Sign On (SSO) highest, with a score of 9.

Who uses Ping Intelligent Identity Platform?

The most common users of Ping Intelligent Identity Platform are Enterprises from the Computer & Network Security industry.