November 15, 2019
Score 8 out of 10
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Pros and Cons
- Integration with other software and programs is the #1 feature that this program gets right.
- The user interface is particularly easy to use and easy to train new agents on.
- E-signature collection is one benefit that is a great addition.
- There are a few issues we have experienced where the program crashes when it is overloaded and trying to complete too much.
- The reporting platform could use some work. We didn't find anything necessarily wrong with it, but there could be more additions and a few things streamlined to make things better.
- This isn't necessarily a bad thing, but I would like to see more options for graphs, charts, and other visualizations in the reporting and custom reporting. There are already some good options, but I would love to see more.