RingEX Reviews and Ratings

Use Cases and Deployment Scope

For our nonprofit, RingEX provides us phone lines. It helps our staff communicate and seamlessly transfer calls between staff without landlines or bulky equipment. RingEX makes us professional with multiple phone lines, hold feature and music, call transfer, answer first then transfer feature, menu options, voicemail features, and more. The app is intuitive and easy to use for the entire staff. The uptime is also stellar.

Likelihood to Recommend

I only have 2 hesitations for recommending RingEX. First, it is its high price point for nonprofit and church budgets. While reasonable for its vast offerings and robust features, it is expensive as far as nonprofit budgets are concerned. My second hesitation would be its lackluster connectivity outside of wifi, that is, when connected to cell towers.

Use Cases and Deployment Scope

I mainly use RingEX to input and organize our practice's on-call tree and it is easy to use and didn't require too much difficulty when I first started to learn it. I appreciate the ease and user-friendly templates. We used to use physical phone systems to set up our complicated call tree and call forwarding, and this is much easier to set up monthly.

Likelihood to Recommend

It works well for our large medical practice. We especially like the group call forwarding and sending to custom call queues for forwarding. It takes a long time to manually setup Custom Rules in the group call queue forwarding.

Use Cases and Deployment Scope

We have 9 different store locations using RingEX. In addition, we have 2 remote employees that assist with calls for those locations, dependent on call volume. We use all of RingCentral's messaging and texting features on a daily basis. Recently, we set up extra phone numbers and IVR menus to aid in call flow and forwarding.

Likelihood to Recommend

RingEX is well suited for basic business communication across locations. Replying to, reacting to, and adding attachments to messages are all good features. Texting could be better integrated with other apps, but works well for basic needs. Call recordings often cause errors when trying to play them back, but when it works it is very useful. The call forwarding set up we use was a bit more complicated than it needed to be, but we finally got that working well.

Use Cases and Deployment Scope

We use AIR in RingEX to screen preliminary lead calls. The AI receptionist acts as a gate keeper and also provides the basic essential information most warm clients are seeking.

Likelihood to Recommend

Great service and customer support.

Use Cases and Deployment Scope

We are an engineering firm of over 300 people. We use RingEX every day in our work environment. It makes it very convenient to be able to have your desk phone with you at all times. We always have our cell phones on us, so we can be reached at any time on our work number.

Likelihood to Recommend

For people that have to travel for work, RingEX is a great product. It allows you to have your desk phone with you at all times.

Use Cases and Deployment Scope

We use RingEX for inbound and outbound calls. We currently have multiple call queues to assist with call flow. We utilize text, as well as fax, features. RingEX plays a key role in how we communicate with current and prospective clients. Additionally, it affords us the opportunity to grow our system as our company grows.

Likelihood to Recommend

If you need a simple call queue for your business needs, RingEX works great. Text features are helpful with communicating with current and prospective clients. If you need a system that delivers text features where conversations can be tracked from start to finish, and where multiple users can maintain join in on the communication, this may not meet your needs.

Use Cases and Deployment Scope

In our organization, we used RingEX for communication purposes, like client voice calls, Video meetings, Messaging, and document sharing. It will be very useful to communicate easily with clients, especially used for the HR department and the US IT recruiter role, we can easily communicate with US clients through Calls and messages.

Likelihood to Recommend

I would definitely refer this to my colleagues, because the RingEX is one of the best platforms for recruiters. After all, some of the candidate has some busy schedules, so they couldn't answer the calls, but we can use the message option, we got more responses from that, so we can easily and fastly connect with them, and it will be very helpful to improve our organization.

Use Cases and Deployment Scope

We use our phones to conduct normal daily business activities. Calling, texting, and faxing our customers. Receiving like communication from our customers. Some departments use the video chat feature.

Likelihood to Recommend

The fax and text service works smoothly. Sometimes the admin portal is updated and the settings I regularly change are moved to a different location. Letting the users know changes were made and where things were moved would be helpful.

Use Cases and Deployment Scope

We use RingEX for our full suite phone system—IVR Menu, call queues, fax, etc.

RingEX solves our synchronous business communication internally and externally with our existing and potential customers. We use approximately twenty lines across two locations with a multi-level IVR menu to route our customers to the appropriate store and department.

Likelihood to Recommend

RingEX is suitable for companies with multiple locations and departments. Ring also provides a variety of options appropriate for call centers and companies with much larger head counts. RingEX may be less appropriate for applications with headcounts less than 5 or organizations that perform better with a person routing phone calls—though Ring has that functionality as well.

Use Cases and Deployment Scope

RingEX is quite simply the best UcaaS solution on the market today, we couldn't function without it. The user interface is seamless and we had team buy-in immediately after our adoption. We would highly recommend this solution to anyone in the marker for a new communication technology platform, super pleased with the product!

Likelihood to Recommend

RingEX is well suited for organizations of any size, super scalable and very reliable. We love the collaboration tool, the video meetings, the e-fax, call recording, AI call summaries are great and super useful way of not having to listen to a bunch of calls to supervise and monitor your team.