Salesforce Agentforce Commerce Reviews and Ratings

Rating: 8.1 out of 10

Score

8.1 out of 10

Community insights

TrustRadius Insights for Salesforce Agentforce Commerce are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of Use: Users have praised the platform for its user-friendly interface and efficient management tools, making it easy to navigate, customize, and streamline their workflows effectively. They find the intuitive design and customizable features particularly helpful in optimizing daily tasks and enhancing overall productivity.

Customer Engagement: Many reviewers appreciate how the platform effectively engages them through accurate information display, enhancing communication within their operations, and improving overall operational efficiency. The interactive nature of the platform fosters better collaboration among team members and ensures a seamless flow of information.

Integration Capabilities: Users find the platform valuable due to its seamless integration with various technologies, easy organization of customer data for personalized experiences, and efficient note logging functionalities that enhance productivity. The ability to integrate with external plugins effortlessly streamlines processes while providing a comprehensive view of customer interactions across different channels.

Reviews

56 Reviews

Salesforce Commerce Cloud - Why we recommend you use it and how it has helped us

Rating: 7 out of 10

Incentivized

October 24, 2025

Use Cases and Deployment Scope

Currently, our organization is utilizing Salesforce Commerce Cloud to share information. More specifically, this is a shared resource for our divisions to be able to research our customers and manage the relationships. Essentially, we have compiled our customer information in a company utilized database that all our team members can access, with contact information and any applicable notes for all of our current customers. Previously, we didn't have anything like this set up.

Pros

Research our existing contact
Avoidance of duplicate calls to our customers
Mobile application for all users to access

Cons

Integration with other systems

Likelihood to Recommend

Our goal was to create a

database that we can manage daily, research our existing contacts, clients, and

prospects so that our team members don’t waste time calling on the same people or

companies. This has been very useful for us because we have been able to add to our client list and contacts so that we DON’T bother

calling on those contacts unless a division vice president wants us to make calls. This way we could begin cultivating a

new lead/prospect with a potential customer to see if anyone within the organization has

a relationship with that person or the company they work for.

Verified User

Administrator in Corporate (201-500 employees)

Vetted Review

3 years of experience

10 out of 10 Ecommerce

Rating: 10 out of 10

Incentivized

October 21, 2025

Use Cases and Deployment Scope

We use Salesforce Commerce Cloud to run our online shop and keep things simple for customers. It helps us handle products, payments, and orders in one spot. It fixes issues like keeping the site fresh and tracking sales. Our whole team uses it to make online sales smoother and faster.

Pros

Quick product updates
Price updating is easy
Better user experience

Cons

Simpler setup / deployment.
Easier to access and customize reporting data
Faster updates

Likelihood to Recommend

Salesforce Commerce Cloud is awesome for big online shops with tons of products and busy traffic. It keeps things running fast and smooth for shoppers. It’s not the best fit for small stores that just need basic features since it can be more than they need and a bit pricey to manage.

Verified User

Account Manager in Sales (5001-10,000 employees)

Vetted Review

2 years of experience

Solid product - not sure about the price

Rating: 10 out of 10

Incentivized

October 16, 2025

Use Cases and Deployment Scope

Is the main sales admin platform tool where everything is registered for record and moving along opportunities in the sales cycle. Everyone from csm, bdrs, ae, and upper management relies on it to concrete sales and make sure the process is completed the way it should be. Get s integrated and connected with all other platforms too.

Pros

Keep record of everything that goes on
Integrate with other platforms
Flexibility

Cons

The visual side is not the most aesthetic
Sometimes there is too much crowded information
The integrations can miss info sometimes

Likelihood to Recommend

Well suited for most sales tracking in general. Very very easy to create opp, change owners see the record of any potential clients. It is also really easy to create reports and dashboards once you understand how to create those.

It is a bit harsh to navigate information because of the layout. You do need a dedicated admin for it- but if you have one you are covered

Verified User

Representative in Sales (1001-5000 employees)

Vetted Review

3 years of experience

Salesforce Commerce Cloud is a great CRM

Rating: 9 out of 10

Incentivized

April 22, 2025

Use Cases and Deployment Scope

Salesforce Commerce Cloud is our CRM which manages all contracts, customers and client details. It matches the client to our opportunity and integrates with our billing system, NetSuite. Salesforce Commerce Cloud manages all customer contact details like name, phone and email all in one place. Salesforce Commerce Cloud is the trusted source when questions come up about details on a contract.

Pros

Customer Details
Contract Management
Opportunity win or lose

Cons

Allowing multiple contacts at each customer service
Tracking changes to contracts
Matching opportunities to won contracts

Likelihood to Recommend

Salesforce Commerce Cloud does a good job managing customer data and contracts. There are cases where changes are made to contracts and Salesforce Commerce Cloud does not always keep all the pertinent details. Salesforce Commerce Cloud does a good job keeping historical data, but on occasion we have found duplicate records which is a problem for the billing teams.

Verified User

C-Level Executive in Finance and Accounting (501-1000 employees)

Vetted Review

8 years of experience

Robust

Rating: 4 out of 10

Incentivized

March 31, 2025

Use Cases and Deployment Scope

- It is a very nice solution for managing for managing your online B2C stores. Supports localization of language, currency, and catalog. - It is quite efficient for order processing across multiple channels, allowing businesses to automate fulfillment, manage payments, and manage returns efficiently. - Even the dealer management is quite easy to manage.

Pros

Organizing customer data is friction-free, so one can create personalized experiences for users
The platform's scalability for large customer base is too good
Page and Catalogue designing is seamless

Cons

More Automations : Almost everything is done manually
The platform UI is quite primitive, needs a revamp
Improve the documentation and Support service

Likelihood to Recommend

- I think it is most well suited for businesses that are huge in size, since the platform's scalability is really good for handling huge customer's bases, large catalogue sizes. - In my opinion, it is not at all appropriate for people who are not technical in nature. Not easy to build from scratch for non-technical folks

Verified User

Program Manager in Product Management (201-500 employees)

Vetted Review

1 year of experience

Great product with great service!

Rating: 8 out of 10

Incentivized

March 24, 2025

Use Cases and Deployment Scope

We use it for all communications with business leads and as our internal lead database. I personally create email and SMS communications to nurture and score leads. We also use Salesforce Commerce Cloud to track client account changes and adjust budgets based on performance. Ultimately, our scope is completely in Salesforce Commerce Cloud, even for ServiceTitan clients and clients we email using Emma.

Pros

Efficiently displays data
Lead scoring model is very effective
Easy to navigate through multiple accounts

Cons

Pardot is quite confusing to navigate and use
Automations are also quite complex and difficult to set up

Likelihood to Recommend

Salesforce Commerce Cloud is for larger organizations that need to house a large amount of client or contact data and wish to leverage that data. For smaller companies or ones that don't already have well-organized data, I think using Salesforce Commerce Cloud would be a huge undertaking. I'm not sure the cut-off for how small a company could be and it make sense to use Salesforce Commerce Cloud but once a separate entire database is needed, Salesforce Commerce Cloud is a huge help.

Verified User

Strategist in Marketing (201-500 employees)

Vetted Review

1 year of experience

Salesforce Commerce Cloud: Easy way to sell your products

Rating: 8 out of 10

Incentivized

March 12, 2025

Use Cases and Deployment Scope

We have a commerce site build on Salesforce Commerce Cloud. It helps to define product, categories, catalogs etc. A customer add product to the cart and checkout/punchout as we are using B2B commerce. Shipments, packages and orders can also be maintained here. so it becomes easy for the customer to have a wider view of their consignment.

Pros

Product catalogs
Cart and checkout
Orders
Shipment and packages

Cons

Search functionality
Recommendations
Low code

Likelihood to Recommend

Salesforce Commerce Cloud is well suited to build both B2b OR B2C commerce sites. Its easy to integrate with Salesforce and other externa systems. Best used for Product ordering and checkout. Less appropriate if you want to achieve more complex things with low code and also needs better search functionality.

Verified User

Employee in Information Technology (10,001+ employees)

Vetted Review

10 years of experience

Felipe's Review

Rating: 8 out of 10

Incentivized

March 11, 2025

Use Cases and Deployment Scope

As the digital content coordinator, I use Salesforce Commerce Cloud to design, create, update, and enhance our site and user experience. There are no "problems" that I address. Rather, I help giving more visibility to our brands by actively helping on their websites.

Pros

Easy to see how a page will look like from a mobile experience
Easy to have other regions mirroring the same design by falling back from default.
Toolkit is a good tool to check for future updates when you have stuff scheduled.

Cons

I would love if there could be some sort of automatic revision. Meaning that if there is something looking weird on the page design, it would flag it so we can take a look and see if we did it on purpose that design.
The user experience in Salesforce Commerce Cloud lags a bit. The way the stuff is designed, it makes it look like it's an old platform. Having a modern design can help new users.
it logs me out super fast and I have to keep logging in if I am not actively on the page for a few minutes.
The toolkit on some of the locals, such as Canada for example, has a weird URL that I cannot use it outside of the Salesforce Commerce Cloud platform. The US however, allows me to paste the URL in a browser since the URL is the staging one that we use.

Likelihood to Recommend

Based on what I use Salesforce Commerce Cloud for, Salesforce Commerce Cloud works well to design and update pages with the components we have. It helps a lot the mobile view as well when deigning pages. I think Salesforce Commerce Cloud analytics could be better. I wish we could export and filter stuff. Shopify is a great example to follow when it comes to website analytics and this matters a lot.

Felipe Veicer

Digital Content Coordinator in Marketing at Revelyst (1001-5000 employees)

Vetted Review

1 year of experience

Salesforce Commerce Cloud is easy to use, keep track of information and inventory!

Rating: 8 out of 10

Incentivized

August 19, 2024

Use Cases and Deployment Scope

We use Salesforce Commerce Cloud for managing our dealers, customers and sales. We primarily use it for managing our dealers and customers. We have all of our dealer information in Salesforce Commerce Cloud and it is very easy to manage and keep track of. We can also mark when a dealer is active or inactive and it is very user friendly. We also use Salesforce Commerce Cloud to manage our customers. We can tie each customer to the dealer they purchased from, making it very easy to search and find.

Pros

Easy to use
Easy to organize
Easy to manage dealer information
Easy to manage customer information

Cons

Better integration, we have tried to connect Salesforce Commerce Cloud to Hubspot and it doesn't seem to work well for us
More automations or easier to use automations, we do almost everything manually

Likelihood to Recommend

I think Salesforce Commerce Cloud is great. It is very easy to use and manage dealer information and customer information. We use Salesforce Commerce Cloud for managing our dealers, customers and sales. We primarily use it for managing our dealers and customers. We have all of our dealer information in Salesforce Commerce Cloud and it is very easy to manage and keep track of. We can also mark when a dealer is active or inactive and it is very user friendly. We also use Salesforce Commerce Cloud to manage our customers. We can tie each customer to the dealer they purchased from, making it very easy to search and find. I do really like Salesforce Commerce Cloud, but if I had to pick something, the integration does not work well for us or it is hard for us to figure out. We have tried many times to connect Hubspot to Salesforce Commerce Cloud but we seem to have to do things manually as it does not integrate well.

Verified User

Manager in Marketing (201-500 employees)

Vetted Review

3 years of experience

Powerhouse in the Ecommerce World

Rating: 8 out of 10

Incentivized

July 3, 2024

Use Cases and Deployment Scope

We use salesforce as our web hosting for our ecommerce brands. It allows integration from a wide array of vendors and can also host multiple sites on one single environment. On a wide scope you can drive your post-purchase emails, product pricing, page content, shipping methods, etc. all within one single platform.

Pros

Page Designer
Customization
Cataloging

Cons

Easier Product Build Process
Very developer/training heavy
Integrations can be complex

Likelihood to Recommend

Salesforce is well suited for large enterprise level business who host multiple brand ecommerce sites and want a single platform to manage all. It allows you to share code between multiple sites which can simply the development saving both time and money.

Verified User

Employee (201-500 employees)

Vetted Review

2 years of experience

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Salesforce Commerce Cloud is easy to use, keep track of information and inventory!

Rating: 8 out of 10

Incentivized

August 19, 2024

Use Cases and Deployment Scope

Pros

Easy to use
Easy to organize
Easy to manage dealer information
Easy to manage customer information

Cons

Better integration, we have tried to connect Salesforce Commerce Cloud to Hubspot and it doesn't seem to work well for us
More automations or easier to use automations, we do almost everything manually

Likelihood to Recommend

Verified User

Manager in Marketing (201-500 employees)

Vetted Review

3 years of experience