Salesforce Commerce Cloud is easy to use, keep track of information and inventory!
Updated November 21, 2024

Salesforce Commerce Cloud is easy to use, keep track of information and inventory!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Salesforce Commerce Cloud

We use Salesforce Commerce Cloud for managing our dealers, customers and sales. We primarily use it for managing our dealers and customers. We have all of our dealer information in Salesforce Commerce Cloud and it is very easy to manage and keep track of. We can also mark when a dealer is active or inactive and it is very user friendly. We also use Salesforce Commerce Cloud to manage our customers. We can tie each customer to the dealer they purchased from, making it very easy to search and find.

Pros

  • Easy to use
  • Easy to organize
  • Easy to manage dealer information
  • Easy to manage customer information

Cons

  • Better integration, we have tried to connect Salesforce Commerce Cloud to Hubspot and it doesn't seem to work well for us
  • More automations or easier to use automations, we do almost everything manually
  • We have had a positive ROI because it helps us to gather customer information so we can easily go back and send surveys to our customers which gives us great feedback to improve our products
  • We can easily keep track of our dealer network to see how they are performing
  • We can easily keep track of inventory to order as needed before things run out of stock
  • We can keep track of when products ship to easily monitor
I give it a 10 because I personally think Salesforce Commerce Cloud is easy to use. We can easily add dealer and customer information. We also can easily keep track of our inventory and when orders ship. Even if you are unsure how to do something in Salesforce Commerce Cloud, you can click around and figure it out as everything is clearly labeled or searchable.
I think Salesforce Commerce Cloud is great. Like mentioned previously, it is easy to use and keep track of our dealer information and customer information. We do also use Hubspot and it would be nice if they intigrated better but they both have good uses. Salesforce Commerce Cloud is better for dealer information, order information, inventory, information, etc but I prefer Hubspot for things like sending marketing emails to leads and automation features.

Do you think Salesforce Commerce Cloud delivers good value for the price?

Yes

Are you happy with Salesforce Commerce Cloud's feature set?

Yes

Did Salesforce Commerce Cloud live up to sales and marketing promises?

Yes

Did implementation of Salesforce Commerce Cloud go as expected?

Yes

Would you buy Salesforce Commerce Cloud again?

Yes

I think Salesforce Commerce Cloud is great. It is very easy to use and manage dealer information and customer information. We use Salesforce Commerce Cloud for managing our dealers, customers and sales. We primarily use it for managing our dealers and customers. We have all of our dealer information in Salesforce Commerce Cloud and it is very easy to manage and keep track of. We can also mark when a dealer is active or inactive and it is very user friendly. We also use Salesforce Commerce Cloud to manage our customers. We can tie each customer to the dealer they purchased from, making it very easy to search and find. I do really like Salesforce Commerce Cloud, but if I had to pick something, the integration does not work well for us or it is hard for us to figure out. We have tried many times to connect Hubspot to Salesforce Commerce Cloud but we seem to have to do things manually as it does not integrate well.

Salesforce Commerce Cloud Feature Ratings

Product catalog & listings
8
Product management
10
Bulk product upload
10
Branding
10
Mobile storefront
Not Rated
Product variations
10
Website integration
3
Visual customization
10
CMS
10
Abandoned cart recovery
Not Rated
Checkout user experience
Not Rated
eCommerce security
10
Promotions & discounts
9
Personalized recommendations
10
SEO
10
Multi-site management
Not Rated
Order processing
10
Inventory management
10
Shipping
10
Custom functionality
10

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