Salesforce Communities Review
Use Cases and Deployment Scope
We use our Snowflake Partner Network, which is the Salesforce Community that we have implemented. We have two communities — one’s the customer side and one’s the partner side. I manage our partner side, and it’s a way for us to really help our Snowflake partners engage with us, both on the sales aspect and also helping the partner provide information about their customer engagements with us. So it’s really a good portal for us to be able to develop our partners.
Pros
- I really like the fact that our Salesforce team is able to continue to manage the Salesforce product. It’s a similar UI. A lot of the tech stack that we have within Salesforce is also transferable into the community, so it’s been nice to not have to bounce around engineering teams.
Cons
- I am excited to see what we do with Slack within the partner communities, so I’m definitely keen on learning more about that and going into the different sessions here. Outside of that, I think the communities sometimes feel a little old, so in terms of just some of the UI and the look and go — I know you can customize it all — but I’m excited to see other ways companies do their partner communities. And it’s always interesting to kind of see the UI that they’ve developed. But yeah, just in general, I think sometimes, maybe it’s just our org, it looks a little old.
Likelihood to Recommend
Salesforce Communities is great in that it leverages a lot of both Salesforce standard and custom features. For us to be able to have leads and opportunities and deal registration — very standard motions within partner communities — it’s nice to be able to have that interface link directly with our sales model at Snowflake. So yeah, it’s really nice to be able to not have to bounce from technology to technology. I think that’s really important when we think about Salesforce Communities.
