HaloITSM provides ITIL aligned help desk software that can be installed on premise or in the cloud. Boasting over 25 years of experience, HaloITSM has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: Incident Management, Problem Management, Change Management, Asset Management, Service Catalogue, Telephony Integration, as well as the best of breed mobile apps. The vendor describes the following five differentiators: 1.…
$49
per month per user
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
N/A
ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
$10
Starting Price Per Month
Pricing
HaloITSM
ManageEngine ServiceDesk Plus
Editions & Modules
On Premise
$49
per month per user
Cloud
$49
per month per user
Standard
$10.00
Starting Price Per Month
Professional
$21.00
Starting Price Per Month
Enterprise
$50.00
Starting Price Per Month
Offerings
Pricing Offerings
HaloITSM
ManageEngine ServiceDesk Plus
Free Trial
Yes
Yes
Free/Freemium Version
No
Yes
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
There is 15% discount for all charities, educational institutions and non-profit organisations.
HaloITSM offered the highest level of functionality, available as standard, at our price level. Halo support during our trial period was second to none and unrestricted. We had a list of deciding factors covering the most important areas of functionality and HaloITSM covered …
Verified User
Manager
Chose HaloITSM
Simply better. Each system has its merits, however, HaloITSM simply does everything in one neat package. no hidden costs fully sorted and without the constant frustrations of other systems. Simple, elegant, efficient, and maps to our processes NOT the other way around - the way …
This sits head and shoulders above anything I've used before. The degree of customization (whilst sometimes challenging to realize) is second to none. We have encountered relatively few issues/faults with Halo and the support for any such problems is generally excellent.
Verified User
Manager
Chose HaloITSM
[HalolTSM is] easier to configure, [more flexible] with workflows, [has] APIs and customizable fields, [and] additional licenses [do] not require system file updates and service restarts.