ManageEngine AssetExplorer vs. ManageEngine ServiceDesk Plus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ManageEngine AssetExplorer
Score 6.7 out of 10
N/A
ManageEngine's AssetExplorer is an IT asset management solution.N/A
ManageEngine ServiceDesk Plus
Score 8.8 out of 10
N/A
ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
$10
Starting Price Per Month
Pricing
ManageEngine AssetExplorerManageEngine ServiceDesk Plus
Editions & Modules
No answers on this topic
Standard
$10.00
Starting Price Per Month
Professional
$21.00
Starting Price Per Month
Enterprise
$50.00
Starting Price Per Month
Offerings
Pricing Offerings
ManageEngine AssetExplorerManageEngine ServiceDesk Plus
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ManageEngine AssetExplorerManageEngine ServiceDesk Plus
Considered Both Products
ManageEngine AssetExplorer
Chose ManageEngine AssetExplorer
I haven't used anything before ManageEngineAssetExplorer.
ManageEngine ServiceDesk Plus

No answer on this topic

Top Pros
Top Cons
Features
ManageEngine AssetExplorerManageEngine ServiceDesk Plus
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
ManageEngine AssetExplorer
5.9
4 Ratings
ManageEngine ServiceDesk Plus
-
Ratings
Software and hardware inventory tracking6.14 Ratings00 Ratings
License management7.14 Ratings00 Ratings
Asset lifecycle monitoring5.24 Ratings00 Ratings
Contract management7.03 Ratings00 Ratings
Asset relationship management4.13 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ManageEngine AssetExplorer
-
Ratings
ManageEngine ServiceDesk Plus
8.9
19 Ratings
Organize and prioritize service tickets00 Ratings9.919 Ratings
Expert directory00 Ratings9.012 Ratings
Service restoration00 Ratings10.014 Ratings
Self-service tools00 Ratings8.117 Ratings
Subscription-based notifications00 Ratings8.813 Ratings
ITSM collaboration and documentation00 Ratings7.715 Ratings
ITSM reports and dashboards00 Ratings8.617 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
ManageEngine AssetExplorer
-
Ratings
ManageEngine ServiceDesk Plus
8.7
14 Ratings
Configuration mangement00 Ratings8.213 Ratings
Asset management dashboard00 Ratings8.813 Ratings
Policy and contract enforcement00 Ratings9.09 Ratings
Change management
Comparison of Change management features of Product A and Product B
ManageEngine AssetExplorer
-
Ratings
ManageEngine ServiceDesk Plus
9.6
15 Ratings
Change requests repository00 Ratings9.014 Ratings
Change calendar00 Ratings10.010 Ratings
Service-level management00 Ratings9.913 Ratings
User Ratings
ManageEngine AssetExplorerManageEngine ServiceDesk Plus
Likelihood to Recommend
6.1
(4 ratings)
9.0
(19 ratings)
Likelihood to Renew
-
(0 ratings)
6.0
(1 ratings)
Usability
-
(0 ratings)
8.0
(3 ratings)
Support Rating
6.0
(2 ratings)
9.1
(5 ratings)
User Testimonials
ManageEngine AssetExplorerManageEngine ServiceDesk Plus
Likelihood to Recommend
ManageEngine, A Div of Zoho Corporation Pvt Ltd
The purchase order module can be very useful if you put a process in place. It is miles ahead of using a spreadsheet or something simple to do purchase orders and track spending. It can be good to keep track of equipment and software you have in house. However it is imperative you have dedicated staff and processes in place to maximize the utility of the software else it can become a white elephant if not implemented properly as it is a complex piece of software that does many things.
Read full review
ManageEngine, A Div of Zoho Corporation Pvt Ltd
ServiceDesk Plus is very easy to configure at the start, and then adjust the categories and rules as the implementation is refined. Its greatest strength is the ability to program without requiring a full time administrator. There is very little jargon involved. Reporting not so much. The canned reports are useful but do not always cover some of the basics. Fortunately, the user groups freely share report definitions so one could springboard from something close to your desired result.
Read full review
Pros
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • The asset discovery across the network is great.
  • The periodic scanning and updating of asset status is super valuable.
  • The software discovery is outstanding. Receiving list of installed software helps greatly with license compliance.
Read full review
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Ticket logging for end users, so they can see the progress on their help requests
  • Asset management; it has an agent that can be installed on machines which can then feed back information on installed software, active times, logged on user etc
  • Project management; larger projects can be managed within ManageEngine ServiceDesk as well as end user help tickets, where progress/milestones etc can be recorded
  • Active Directory import of users, so that it automatically updates when users are created/deleted and links their accounts in ManageEngine ServiceDesk with their email address as well to enable email alerts
Read full review
Cons
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • You can fill the database and link it.
  • You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
  • All is handled via the web, I would prefer a GUI standalone client.
Read full review
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • When trying to select the top row ticket, you have to be careful not to select all tickets. Happened to us twice and we assigned all open tickets to one technician. Took a few minutes to correct.
  • Site is sometimes a bit sluggish to respond. Don't know if that is an issue with our network infrastructure or the program itself, though.
  • When users send emails to the help desk, we sometimes experience delays until the tickets appear on the site for the technicians.
Read full review
Likelihood to Renew
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
ManageEngine, A Div of Zoho Corporation Pvt Ltd
we are looking at other tools like Zendesk which may replace ServiceDesk. We are currently evaluating both tools to see which one would serve our needs better
Read full review
Usability
ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
ManageEngine, A Div of Zoho Corporation Pvt Ltd
It is still very cumbersome, lots of data entry on the back end to build how we want it but it is still not completely user friendly. Many functions still dont work and contacting someone for help isnt always easy or we get told solutions for issues we have just arent built yet.
Read full review
Support Rating
ManageEngine, A Div of Zoho Corporation Pvt Ltd
It is not a perfect solution. I don't believe it is the best software for some of the components it offers but I do like and appreciate what it does offer. It offers complexity and a range of features for a company to take advantage of if planned and implemented properly.
Read full review
ManageEngine, A Div of Zoho Corporation Pvt Ltd
Our network administrator usually gets a good response when contacting ManageEngine ServiceDesk Plus customer service. They are quick to respond and so far have been able to eliminate most of our issues. We have been through several upgrades of the software over the years and have no issues to report in regards to customer service.
Read full review
Alternatives Considered
ManageEngine, A Div of Zoho Corporation Pvt Ltd
Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
Read full review
ManageEngine, A Div of Zoho Corporation Pvt Ltd
Compared to Cherwell, SDP is much much faster, and easier to deploy, set up, and use. But it does not have automation, and has limited customization. Since it is smaller and easier, it does not require any development effort. On the other hand, it is far more expensive, considering its lower capabilities, and its licensing model is not concurrently based (each technician uses up a license, even if the technician is not actively logged in and using the tool).
Read full review
Return on Investment
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Allow us to stay in compliance with licensing requirements. We usually have just the right amount of licenses +2 or 3. We don't have to guess on where we are.
  • Allows us identify older assets and proactively replace them. Reduces downtime.
  • No negative impacts I can think of.
Read full review
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • ServiceDesk Plus has helped our organization see what issues we face on a more global picture and we are able to take the time and resources to correct them in a timely manner.
  • The only negative part about ServiceDesk Plus is it can become costly when you see and use all the features it has to offer.
Read full review