Overview
What is ServusConnect?
ServusConnect is a service coordination and collaboration software application for web and mobile that provides property owners/managers and service professionals with a utility to request, recommend and track the status of services. According to the vendor, even if users have…
Pricing
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is ServusConnect?
ServusConnect is a service coordination and collaboration software application for web and mobile that provides property owners/managers and service professionals with a utility to request, recommend and track the status of services. According to the vendor, even if users have implemented a traditional work order system, ServusConnect picks up that slack, ensuring that both parties stay actively engaged until the request is completed.
ServusConnect is organized around each property that is being managed or maintained. Once both parties are joined to a property or multiple properties, they can communicate service needs inside of the ServusConnect app in interface that is designed to be intuitive and easy to understand.
Users can upload photos and documents within the context of each Servus Request, that according to the vendor enables a "right first time" service experience. When the request is completed, the property owner/manager completes a simple evaluation of the services performed and an aggregate score is privately shared within that relationship.
ServusConnect also empowers service professionals to make Servus Requests (that the vendor refers to as Recommendations) back to the property owner/manager. The workflow includes an approval step by the property owner/manager before the Servus Request is processed.
ServusConnect Features
- Supported: Servus Request and Recommendation Workflow
- Supported: Servus Chat: In-context Communication/Collaboration
- Supported: Servus Stat: Private Feedback and Scoring System
- Supported: Servus Community: Properties and Related Connections
- Supported: Servus Organization: Team Visibility and Collaboration
- Supported: Push and Email Notifications
- Supported: Automated Invitation Workflow
- Supported: GPS Location Tagging and Driving Directions
- Supported: Integration to Existing Internal Service Request Software
- Supported: Tenant Feedback and Social Site Review Workflow
- Supported: Unit Make-Ready/Turn Workflow Management
ServusConnect Screenshots
ServusConnect Video
ServusConnect Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | United States, Canada |
Supported Languages | English |
ServusConnect Customer Size Distribution
Consumers | 5% |
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Small Businesses (1-50 employees) | 45% |
Mid-Size Companies (51-500 employees) | 50% |
Enterprises (more than 500 employees) | 0% |
Comparisons
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Reviews
Community Insights
- Business Problems Solved
This product has proven to be an invaluable tool for businesses in various industries, thanks to its ability to provide real-time feedback on staff performance. Users have praised its effectiveness in identifying areas where additional training or reassignment may be needed, improving the overall efficiency and effectiveness of the workforce. By enabling immediate resolution of resident dissatisfaction, this product has helped businesses enhance resident retention and increase community revenue. The prompt customer service response it facilitates ensures that issues are addressed in a timely manner, leading to higher levels of customer satisfaction.
Users have also appreciated the product's streamlined process for sending service requests, which facilitates seamless interaction between the office, technicians, and residents. This not only saves time but also improves efficiency in managing maintenance issues and documentation. Additionally, the product simplifies the invoice process by providing contractors with work requests and payment information directly, eliminating unnecessary back-and-forth communication. The ability to communicate with residents upon completion of work has been particularly popular among users as it paves the way for valuable reviews and feedback.
Another key use case of this product is its contribution to evaluating team members' performance through residents' feedback. This feature allows businesses to track work orders and completion time, ensuring accountability and facilitating ongoing improvement. Furthermore, the product's ability to improve resource allocation efficiency has been widely recognized, leading to enhanced service experiences for residents and positive reviews.
Technicians have also benefited from this product as it saves time by eliminating the need to pick up work orders from the shop. With the ability to receive work orders on the go, they experience increased productivity while being able to promptly address maintenance requests.
Overall, this product has provided valuable solutions for a range of businesses across different industries. Its user-friendly interface, prompt customer service response, simplified processes, and focus on enhancing user experiences have made it a highly sought-after tool for improving staff performance, addressing resident concerns, and streamlining operations.