Sigma Voice

Sigma Voice's Phone Tree System is a communication tool designed to enhance efficiency and streamline information distribution through automated phone calls. This solution is suitable for businesses and organizations of various sizes. According to the vendor, professionals and industries across healthcare, education, government, retail, and non-profit organizations can benefit from the communication capabilities offered by Sigma Voice's Phone Tree System.

Key Features

Multi-Line Broadcasting: According to the vendor, this feature allows users to reach a large audience within minutes by sending call broadcasts to hundreds or even thousands of recipients simultaneously. It is particularly useful for time-sensitive announcements or emergency notifications.

Dynamic Caller ID: The vendor claims that users can customize the caller ID to display a recognizable and relevant number to recipients, potentially increasing call answer rates. Consistent caller ID across campaigns can enhance brand recognition and trust.

Interactive Voice Broadcasting: According to the vendor, this feature enables recipients to interact with the message, provide feedback, or connect with a live agent through interactive prompts. It is designed to facilitate two-way communication for data collection and improved customer experience.

Scheduled Broadcasting: The vendor states that users can plan campaigns in advance and schedule calls to reach recipients at optimal times when they are most likely to be available and attentive. This feature allows for automated outreach and ensures timely delivery of messages.

DNC (Do Not Call): According to the vendor, the system intelligently avoids calling numbers on Do Not Call (DNC) lists, maintaining regulatory compliance and respecting recipients' privacy and preferences.

Message Personalization: The vendor claims that users can enhance relevance and impact by personalizing broadcasts for different segments of their audience. Customization options include recipient attributes such as name, location, or previous interactions, potentially increasing engagement and response rates.

Mass Calling: According to the vendor, this feature enables users to send automated calls to a large number of recipients simultaneously. They can personalize messages with recipient-specific information, schedule calls for specific dates and times, and track call delivery and response rates.

Mass Texting: The vendor states that users can send bulk text messages to a large number of recipients, customize messages with merge fields for personalized communication, schedule texts for future delivery, and monitor message delivery and engagement metrics.

Phone Tree System: According to the vendor, this feature allows users to create interactive voice response (IVR) systems for call routing and information dissemination. Custom call flows with menu navigation and call transfer options can be designed, and caller responses can be collected and recorded through touch-tone or speech recognition. The vendor suggests that call data analysis can help optimize call flows and improve customer experience.

Automated Calling Platform: The vendor claims that users can easily set up automated calling campaigns without technical expertise. They can record or upload pre-recorded messages for personalized communication, segment contacts based on specific criteria for targeted messaging, and monitor campaign performance with real-time analytics and reporting.