Name: Sigma Voice
Author: Sigma Voice

Help Desk

Web and Video Conferencing

Customer Support

Java Technologies

Service Mesh

Development

Academic Advising

Education

Business Intelligence (BI)

Collaboration

Desktop Publishing

Enhanced 911 (E911)

Interactive Voice Response (IVR)

Risk Management

VoIP

Enterprise

Accounting

Crypto Asset Management

Invoicing

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Leave Management

Payroll

Recruitment Automation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Cloud Storage

Data Masking

Email Verification

File Sync and Share

Fraud Detection

HTML Editors

IT Asset Management

Integration Platform as a Service (iPaaS)

License Management

Log Management

Machine Learning

Network Performance Monitoring

Network Troubleshooting

Operating Systems

Remote Support

Secret Managers

Software Distribution

Tape Storage

Threat Hunting

Threat Intelligence

Vector Databases

VoIP Monitoring

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Brand Intelligence

Content Management

Email Marketing

Graphics

IP Geolocation

Marketing Automation

Social Login

Social Media Management

Survey & Forms Building

Swag Management

URL Shorteners

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Acceleration

Sales

Video Surveillance

Security

Auto Repair

Building Information Modeling (BIM)

Emergency Notification

HIPAA Compliance

Laboratory Information Management

Legal Billing

Vertical-Specific

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Sigma Voice's Phone Tree System is a communication tool designed to enhance efficiency and streamline information distribution through automated phone calls. This solution is suitable for businesses and organizations of various sizes. According to the vendor, professionals and industries across healthcare, education, government, retail, and non-profit organizations can benefit from the communication capabilities offered by Sigma Voice's Phone Tree System.

## Key Features

**Multi-Line Broadcasting**: According to the vendor, this feature allows users to reach a large audience within minutes by sending call broadcasts to hundreds or even thousands of recipients simultaneously. It is particularly useful for time-sensitive announcements or emergency notifications.

**Dynamic Caller ID**: The vendor claims that users can customize the caller ID to display a recognizable and relevant number to recipients, potentially increasing call answer rates. Consistent caller ID across campaigns can enhance brand recognition and trust.

**Interactive Voice Broadcasting**: According to the vendor, this feature enables recipients to interact with the message, provide feedback, or connect with a live agent through interactive prompts. It is designed to facilitate two-way communication for data collection and improved customer experience.

**Scheduled Broadcasting**: The vendor states that users can plan campaigns in advance and schedule calls to reach recipients at optimal times when they are most likely to be available and attentive. This feature allows for automated outreach and ensures timely delivery of messages.

**DNC (Do Not Call)**: According to the vendor, the system intelligently avoids calling numbers on Do Not Call (DNC) lists, maintaining regulatory compliance and respecting recipients' privacy and preferences.

**Message Personalization**: The vendor claims that users can enhance relevance and impact by personalizing broadcasts for different segments of their audience. Customization options include recipient attributes such as name, location, or previous interactions, potentially increasing engagement and response rates.

**Mass Calling**: According to the vendor, this feature enables users to send automated calls to a large number of recipients simultaneously. They can personalize messages with recipient-specific information, schedule calls for specific dates and times, and track call delivery and response rates.

**Mass Texting**: The vendor states that users can send bulk text messages to a large number of recipients, customize messages with merge fields for personalized communication, schedule texts for future delivery, and monitor message delivery and engagement metrics.

**Phone Tree System**: According to the vendor, this feature allows users to create interactive voice response (IVR) systems for call routing and information dissemination. Custom call flows with menu navigation and call transfer options can be designed, and caller responses can be collected and recorded through touch-tone or speech recognition. The vendor suggests that call data analysis can help optimize call flows and improve customer experience.

**Automated Calling Platform**: The vendor claims that users can easily set up automated calling campaigns without technical expertise. They can record or upload pre-recorded messages for personalized communication, segment contacts based on specific criteria for targeted messaging, and monitor campaign performance with real-time analytics and reporting.

PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.

Standard

Professional

Premium

PhoneBurner

Readymode - starting at

Readymode

Sigma Voice

Dialer Software includes auto dialers and predictive dialers. Auto dialers automatically dial phone numbers. Predictive dialers are a type of auto dialer that attempt to reduce the time agents spend between calls algorithmically, maximizing agent efficiency.

Sales Dialer

Dialer Logistics

Features related to the logistical approach of a sales dialer product.

Single line dialing

Double line dialing

Calls are dialed on two lines simultaneously.

Triple line dialing

Calls are dialed on three lines simultaneously.

Call into server with landline

Salespeople use their own landline phone to connect to the dialer and take calls.

Call into server with VoIP "soft phone"

Salespeople can use VoIP telephony business phones to connect to the dialer and take calls.

Call into server with mobile phone

Salespeople can use cell phones to connect to the dialer and take calls. (May be a mobile app.)

Predictive dialer

Dials multiple numbers at once; connects the salesperson if a live speaker answers.

Power dialer

Dials one number at a time; automatically dials the next number if the call is not answered by a live speaker.

Preview Dialer

Features related to contact history and background, providing context for the call; displays sales intelligence for dialers.

Contact preview

Users can view information about the contact they’re calling; aggregated contact information pops-up to provide context for the sales call.

Dialer-CRM integration

Dialer software integrates to users’ CRM system to pull in contact information and/or add information about calls into CRM records.

Built-in CRM

Dialer includes some built-in CRM features.

Dialer integration to social media

Dialer integrates to social media to pull in background info on contacts from social profiles

SI database integration

Dialer integrates to third-party databases for additional sales intelligence information, such as Data.com

Call notes & tags

Users can take notes and create tags based on phone conversations; used for organizing/prioritizing contacts and contributes to SI.

Automatic call logging

Dialer automatically logs all calls (successful/attempted).

Core Dialer

Features that support sales calls with automatic dialing.

Outbound dialing

Allows reps to quickly and automatically make outbound sales calls based on call lists.

Inbound routing

Routes inbound calls, often callbacks, to agents based on availability and/or expertise or existing relationships.

Custom caller ID

Users can customize the caller ID that will appear to recipients; often, this can automatically show a number with a local area code, or at least a non-800 number.

Click-to-call

Users can click on phone numbers on the computer (in contact records and other contexts) to call a specific person without manually dialing.

Recorded voicemail drop

Users can pre-record voicemails and click to drop the voicemail if an answering machine, rather than a live person, picks up. Meanwhile, the dialer will move on to the next number on the list so that the salesperson does not need to wait for the message to finish playing to start talking to another contact.

Dialer contact import

Easy to import contacts, leads, etc. Contacts may be uploaded via spreadsheets, or pulled in from CRM systems or lead submission forms on a website.

Campaign & list management

Users can create and modify contact lists/calling campaigns.

Call Follow-up and Quality Assurance

Features that allow salespeople to understand call activity and respond/take future action based on call activity.

Sales emails

Includes email functionality for nurturing warm leads or contacting people who were unavailable via phone. Emails can be sent within the dialer software interface.

Follow-up calls

Users can schedule/automate follow-up calls for recipients who did not answer, or who indicated that a follow-up call was necessary.

Appointment scheduling

Users can schedule appointments and manage appointments including time slots.

Calendar sync

The dialer software syncs with electronic calendars, such as Google Calendar and Outlook.

Dialer reporting & analytics

Includes dashboards and/or functionality for generating reports on dialer speed, call/list success rates, sales performance, etc.

Dialer call recording

The dialer software allows phone conversations to be recorded.

Dialer call monitoring

The dialer software allows phone conversations to be monitored for coaching purposes; related to sales performance management.

Dialer compliance

The software supports FTC regulations around time zones and dropped calls.

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Sigma Voice

Overview

What is Sigma Voice?