SolarWinds Service Desk (SSD) Pricing

“If we could get all of the features needed then I would be able to merge our Asset database and procurement system into SSD which would result in a cost savings of about $750 per year. … With a limited budget we have to make sure that we are getting the best product for the amount that we have to spend and I feel that we have received a product that has exceeded what we thought we...”

“The inventory package is a bit more expensive than others on the market, but being able to find out what equipment a user has with a couple of clicks from their ticket is worth it.”

“I think this platform would be less productive for smaller organizations, as the cost would be prohibitive and may not see a sufficient return on investment.”

“The licensing is per IT Admin, not per end-user, so it's quite affordable and provided lots of ROI.”

“Affordable price across all three plans. … However, the price still is very affordable for services offered.”

“Price etc also has a say, and with Samanage you will find the biggest expense when you look at the admin users, and not the end user license. … The product was implemented in an organization that had a lot of attention to the cost which means the price was the most important factor.”

“They refused to work with us through license cost issues.”

“You will always have to decide on price, but if you can't use the product effectively, then it doesn't matter what it cost.”

“Billing - It's a hassle to update billing info; billing dept.”

“It won't be as customizable as the more expensive models but it will help you mature your ITSM and help with organization wide process improvement.”

“Zendesk required more setup time and was more expensive.”