SolarWinds Service DeskFormerly SamanagePricing

needed and were a little more cost-prohibitive. Ivanti had more of the things that SolarWinds provides but at a higher cost.

Price

Price Product Features Product Usability … So I'm pretty sure price was a huge factor in the deciding vote for … improving every year. It still has issues but it's a solid platform for the cost.

software works really well. If it's a quick password change there was no charge, but if it's troubleshooting things you click the box to charge. It works

was the least expensive option that we were deciding between it is not lacking in features or functionality as compared to the more expensive options. With … like to see an addition to the inventory section to include depreciation values and have itself calculate based on purchase criteria. For the checkbox option … with it. From what I saw it was very similar b…

making its cost too high for an organization of the size of mine. It may have required a part-time dedication, which was too high of a management cost for that … jobs. The licensing levels are easy to understand, though a bit of the pricing difference seems slightly steep to my company for a few of…

found is that it is quite costly, due to which small organizations cannot afford it. It failed to support hardware inventory. It does not help in handling

Price Product Features Product Usability

Great value for the money Increased customer service ratings Less time sorting through … decision but product features and usability were at the top of our list. Price was not much of a factor assuming our selected product met and exceeded our

The product was implemented in an organization that had a lot of attention to the cost which means the price was the most … Price Product Usability The … most important factor. I think SolarWinds Service Desk gives a lot of value for the buck and offers great usability…

Price Product Features … SolarWinds Service Desk was one of the few solutions that was HIPAA compliant and was better priced compared to other

licensing cost, a startup may find it challenging to acquire Samanage. But from some references I made, they work things out to try to adapt the pricing to any … licensing cost, a startup may find it challenging to acquir…

solutions previous to making my selection of SSD. I found that this was very affordable and fit the needs of our organization. It was a SAAS, which meant I don't

of similar products in this space, all with similar features and similar price points. Ultimately it was the incident queue that drove us to make our final

Price Product Usability … Product usability should always be first and foremost. You will always have to decide on price, but if you can't

Reliability: SolarWinds has strong performance and we rarely have outages. Price: All-in-one package.

Cut costs - It's a very affordable solution. Saves time - Mobile app functionality, agent keep assets updated

SolarWinds pricing packages allowed an easier entry into the system, while others had either

features at a fraction of the cost of the big players in this space. It won't be as customizable as the more expensive models but it will help you mature … but offered a competitive price. ServiceNow and…

requirements. The licensing is per IT Admin, not per end-user, so it's quite affordable and provided lots of ROI. It helps us track issues, changes, and access … Service Desk, since it would have integrated quite easily and been a lower cost than Solarwinds Service Desk. We found that JIRA Service Desk was mainly … professional services that can help with such things inste…

It was a combination of simplicity, cost and features that ended up why we chose Samanage.

Significant cost reduction from using multiple systems to manage help desk tickets and asset

Saved some cost, as we were investing too much money on some previous tools that did not fit

this platform would be less productive for smaller organizations, as the cost would be prohibitive and may not see a sufficient return on investment. … that quantify and define the obligation of our support teams. The actual cost of Solarwinds Service Desk per agent user is…

Solarwinds Service Desk is a low-cost tool that allows a company to get all of the functions of help desk tracking