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SolarWinds is a homerun!
May 30, 2022

SolarWinds is a homerun!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds Service Desk (SSD)

We use SolarWinds Service Desk for our Incident tracking and it helps to use SolarWinds Service Desk (SSD) for the reporting that we must provide to the State of Kansas, however, it does help us with analyzing data to make smarter business decisions as a department. Also, another feature that we use is the Service Catalog, which is a game-changer when it comes to standardized requests and also building an approval and task process. There is also quality customer service with this product and I would highly recommend this company to any prospective customer!
  • Reporting
  • Service Catalog
  • Integration (SSO, Zapier, etc.)
  • Increasing Procurement Capabilities
  • State Reporting Requirements Achieved
  • ITAM tells us MUCH more about our inventory
  • Service Catalog, and its associated approval process, save us time
BMC FootPrints lacked some of the functions we needed and were a little more cost-prohibitive. Ivanti had more of the things that SolarWinds provides but at a higher cost.
Typically, never had to wait long for support. Most times, I would have an answer in minutes.

Do you think SolarWinds Service Desk (SSD) delivers good value for the price?

Yes

Are you happy with SolarWinds Service Desk (SSD)'s feature set?

Yes

Did SolarWinds Service Desk (SSD) live up to sales and marketing promises?

Yes

Did implementation of SolarWinds Service Desk (SSD) go as expected?

Yes

Would you buy SolarWinds Service Desk (SSD) again?

Yes

Tracking assignees, status, and Service Level Agreements. Complete ITIL process built-in. Significant reporting capabilities. ITAM (sold separately) is robust in the information it provides. Custom fields allow you to build a system that meets your company's needs. If you are looking for in-depth procurement options, you may want to try another product.