Splashtop vs. TeamViewer

Splashtop is well suited for providing instant remote support to end users from anywhere at any time. It is also perfect for accessing systems remotely for administrative purposes . It's also a great way to have a quick list of all of your computer assets and see which of them are online and which user is currently logged into it.

Incentivized

It is really well suited in scenarios where we need remote support from others, where we can take control of other systems too remotely that can significantly reduce time and boost the reliability of the organization. Sharing/copying files, communicating with each other through chat box or even audio calls. It has just a simple step to connect quickly to remote systems and make use of it. Some of our ML Engineers and myself have been benefitted with this when they helped me debug, run some code, resolve some remote container issues for our ML models to run continuously. It is not advised or recommended to use this application to connect to systems that have heavy critical information as it can lead to data leak which can cost a lot to a organization. It is also not advised to use when the internet connectivity is really poor, because it can waste a lot of time on both the ends.

Incentivized

• Remote admin support with optional pre installed client software showing in my management screen.
• Optional SOS one time install for support on machines that aren't in my usual client pool
• Simple file transfer from client to admin.
• Good video rendering over the network that can be used for remote work if needed, even in graphic demanding tasks.
• Capabilities to see limited hardware and software specifications on client workstations, including the logged in user, OS version, and IP address at last log in.

• I mostly use it to fix computer problems or to get computer problems fixed in the home computer I use for my office.
• The advantage is that installation is very simple.
• The IT department can easily switch to your personal computer and not only view the screen, but also remotely control it.

• Occasionally, Splashtop is unable to wake a sleeping Apple computer and the system must be woke from a local sign-in (requiring interaction from a person on-site), or from a sign-in from another computer on the network.
• Silent admin logins; the ability for an admin to access a system without sending or alerting the user.
• Admin monitor to allow admin to have a visual reference to connection times and duration.
• Better monitoring of system on-line and off-line. Currently this results in hundreds of emails generated when an Apple system goes to sleep or wakes. This isn't important unless there is an issue and generates too much notices to be given attention.
• Apple systems, there is confusion when installing the streamer and desktop, often the desktop is installed when only the streamer is needed.
• System names in the admin. We often have a remote system with the same username as the local system, or we clone the local system to be the remote system. This has resulted in off-site systems that attempt to connect to themselves instead of the in-office system. Changing the names in the admin does not have any affect to resolve. Re-installation doesn't always resolve the issue.

Incentivized

• Can TeamViewer have an easy access in areas which are challenged on internet. It is not easy to connect when there is unstable connection or slow, thus, causing the delay as well on target work. It pretty much cause some frustration on both parties as we can only wait when connection is at back to re-connect again
• The free TeamViewer version has limited access to remotely connect to PC or devices. For faithful users, can TeamViewer increase more time of free remote access before a User subscribes for the paid version.
• The chat or call box or option needs some improvement on its interface. However, everything else is OK

Incentivized

I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts

Incentivized

We will definitely renew our TeamViewer software license when the time comes. This service works and does not matter on what device you are trying to control (it depends on the license), and it is very responsive and does not seem to use up a lot of data.

Incentivized

It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way

Incentivized

Compared to other products I've used (ConnectWise Control), TeamViewer is harder to set up and get connected. It is especially difficult to set up "permanent" unattended remote access, where you want to be able to connect to and control a remote computer without having to exchange codes and passwords every time you connect.

Incentivized

We rarely see any downtime.

Incentivized

Always available if setup correctly.

Incentivized

The computer-to-computer connection using Splashtop seems to be very efficient with no lag time in seeing what is occurring on the remote computer.

Incentivized

The application is built on VNC which is a very stable technology.

We have reached out to Splashtop support a handful of times and always received a response in a timely manner. Their support is helpful and thorough and lived up to the expectations we had for them. All of our support requests have been handled by either chat or email and both were excellent!

I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.

I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.

None. It was simple and straight forward. I wasn't sure how it would go. I had a question for starting the process and called Splashtop. Support was excellent and took away and concerns that I had. In the final analysis it was very simple. It was much easier than when I implented Teamviewer!

Incentivized

Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box

Incentivized

Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary

Incentivized

When I tried LogMeIn and VNC, I discovered that TeamViewer was more reliable, quicker to set up, and more consistent in terms of connection stability and reliability. All in all, it is a more cost-effective and efficient solution that can be deployed without the need to open firewall ports and can be installed effortlessly by any end-user.

Incentivized

Terms were simple, straightforward, and acceptable.

Incentivized

Splashtop's license can be purchased for the number of concurrent users in our organization. Very convenient to change the license number as needed

Incentivized

Stay up working. Easy to connect and disconnect. easy way to transfer files to another desktop

Incentivized

Easy to work with

Incentivized

• As a computer technician, quality remote software is a must. Splashtop is nearly limitless for a low fee of $60 per year.
• Since I can open concurrent sessions, I sometimes work on 3 or 4 computers remotely at the same time.
• Since I can have the account open on more than one device at a time, my employee can be working remotely on a client's computer from one device, while I'm working from another device on other clients' computers.
• Splashtop times each session, so billing our clients is extremely easy.

• Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
• TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
• It is also recommended for system administrators who cover several offices with a small number.

Incentivized