Spok Go

Spok Go is a communication and collaboration platform designed by Spok to enhance clinical workflows and potentially improve patient care and safety in healthcare organizations. This versatile solution is intended for healthcare organizations of all sizes, including hospitals and clinics. It is utilized by various professionals and industries within the healthcare sector, including doctors, nurses, clinicians, contact center operators, IT professionals, administrative staff, and hospital and clinic management.

Key Features

On-call scheduling: According to the vendor, Spok Go provides a centralized directory that encompasses all roles, departments, locations, and affiliated physicians across the organization. Real-time schedule updates are claimed to allow for accurate and up-to-date scheduling information. Potential integration offerings are said to enable receiving messages, alerts, and alarms from various clinical and non-clinical systems. The vendor suggests that improved communication efficiency and faster response times may contribute to better patient outcomes.

Secure messaging: Spok Go is claimed to bridge gaps between various groups in hospital communication. Care teams are said to be able to send messages to multiple devices, distribute emails, and access directory information from their desktop or wireless devices. The vendor states that their messaging solutions are HIPAA-compliant, ensuring secure communication and improving communication efficiency and quality. A comprehensive portfolio of secure messaging options, including GenA, T5, and ReadyCall Text pagers, is also offered.

Clinical care: Spok Go is said to seamlessly integrate with Electronic Health Records (EHR) to enhance critical communications. The vendor claims that actionable notifications, alarms, and alerts can be pushed directly to devices, saving staff from constantly checking their EHR inboxes. It is suggested that this integration makes data from electronic patient records more actionable, resulting in faster response times and improved caregiver connections. The vendor believes that this facilitates better patient outcomes through efficient communication and improved access to essential tools.

Contact center: Spok Go offers contact center solutions specifically designed for hospitals. The vendor claims that seamless integration with paging and other messaging options enables on-call schedule management and integration with patient and staff data. They state that routine calls can be offloaded with Spok Voice Connect, a user-friendly speech recognition tool, freeing up operators' time for more complex customer needs. The vendor suggests that this solution is designed to improve efficiency, reduce errors, and provide better outcomes for patients.

Paging: According to the vendor, Spok Go is the largest paging provider in the U.S., with a claimed reliability of 99.92%. They offer a comprehensive portfolio of secure messaging options, including GenA, T5, and ReadyCall Text pagers. The vendor states that this solution is designed for organizations that rely on fast, reliable, and secure communication tools to manage and share critical information. They suggest that it enables efficient communication and sharing of sensitive information in healthcare settings.

Spok Mobile: The vendor claims that Spok Mobile simplifies communication and potentially helps improve patient care by enabling providers to use their own devices with a HIPAA-compliant app. They state that it allows access to private health information (PHI) and consultations from personal mobile devices while meeting secure messaging requirements. The vendor suggests that Spok Mobile integrates with directory information, clinical monitoring systems, and on-call schedules to streamline workflows and deliver improved patient care. They state that it supports a variety of devices for secure, critical communications, such as code alerts, patient updates, and consult requests.

Spok Messenger: According to the vendor, Spok Messenger sends critical information and updates from medical alert systems to mobile staff on their communication devices. They claim that it integrates with various patient care devices (PCDs) such as infusion pumps, pulse oximeters, and ventilators. The vendor states that it works with virtually all end-user communication devices on the market, streamlining cross-departmental alerting workflows. They suggest that it improves overall workflow, increases staff productivity, and reduces physician burnout.

Spok Voice Connect: Spok Voice Connect is an interactive speech solution that, according to the vendor, offloads routine phone requests using interactive voice response (IVR). They claim that it enables callers to speak their requests instead of keying in responses, freeing up operators' time. Routine requests such as transfers, directory assistance, messaging, and paging can be processed without live operators, reducing operator workloads and improving call handling quality. The vendor suggests that Spok Voice Connect offers intuitive, voice-based interaction.