Name: Introduction to SightCall's Augmented Reality Remote Assistance Platform
Uploaded: 2021-09-24T21:00:56.000Z
Duration: 1 min 35 s
Description: SightCall is an enterprise-grade augmented reality remote assistance platform that helps service leaders improve results without deploying unnecessary support in the field. It combines the digital and physical worlds in a real-time collaborative environment that trains technicians, reduces expense, and improves the customer experience.

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

Beta Testing

Innovation Management

No-Code Development

Product Analytics

Version Control

Development

Learning Management

Student Management

Education

Business Intelligence (BI)

Collaboration

Corporate Social Responsibility (CSR)

Demand Planning

Enterprise Asset Management

Enterprise Content Management

Environmental Health and Safety (EHS)

Internal Communications

Enterprise

Accounting

Anti-Money Laundering (AML)

Merger and Acquisition

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Employer of Record (EOR)

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Cloud Storage

Data Center Cooling

Data Center Networking

Fraud Detection

Function as a Service (FaaS)

Graph Database

Integration Platform as a Service (iPaaS)

LAN Switches

Network Operating Systems

Network Performance Monitoring

Object Storage

Open-Source Database

Rack Servers

Storage as a Service (STaaS)

Value-Added Resellers (VARs)

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Customer Relationship Management (CRM)

Lead Management

Sales Incentive Compensation Management

Trade Promotion Management

Sales

Data-Centric Audit Protection (DCAP)

Database Security

GDPR Compliance

Security

Apparel

Clinical Data Management

Clinical Trial Management

Interior Design

Lease Management

Online Ordering

Simulation

Warranty Management

Vertical-Specific

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SightCall for Customer Service allows you to see what the customer sees and guide them remotely with AR-powered visual assistance.

ConnectWise ScreenConnect is a remote support, access, and meeting solution. With it, users can utilize remote support and access to repair computers, provide updates, and manage machines. Users can also conduct online seminars and presentations using remote meetings.

Standard

Premium

ScreenConnect

Splashtop Remote Support Enterprise

Splashtop Remote Access Performance

Splashtop Remote Access Enterprise

Splashtop Remote Access Pro

Splashtop On-Prem

Splashtop Autonomous Endpoint Management (AEM)

Splashtop Remote Support SOS

Splashtop

SightCall for Customer Service

Remote Support

Live video with AR support for any audio or chat session with simple invitation options. Agents stay on the chat record while escalating to real-time video, adding new visual insight alongside existing content to achieve rapid issue resolution on the spot.

By blending the digital and physical worlds into a real-time collaborative environment, SightCall increases shared understanding to deliver stress-free and meaningful experiences for customers and employees alike.

At SightCall, we believe the more you see, the better you serve. By bridging the gap between the digital and physical worlds, SightCall ensures instant, tailored, and connected engagement so you can deliver remarkable customer experiences every time. Extend the power of your best people with technology that will transform service from a cost center to a strategic differentiator and driver of growth. <br><br>Trust a platform built on a secure global network that works when and where you need it. Guarantee end-to-end system visibility with effortless integration across your digital ecosystem.

SightCall

SightCall is a customizable platform, built on a secure global network that integrates into existing workflows through CRM, FSM, and ticketing systems. Using SightCall allows organizations to be GDPR, CCPA, and HIPAA compliant, giving them the confidence to deliver remote assistance securely.

SightCall is an enterprise-grade augmented reality remote assistance platform that helps service leaders improve results without deploying unnecessary support in the field. It combines the digital and physical worlds in a real-time collaborative environment that trains technicians, reduces expense, and improves the customer experience.

Introduction to SightCall's Augmented Reality Remote Assistance Platform

SightCall (https://sightcall.com/) is an enterprise-grade augmented reality remote assistance platform that helps service leaders improve results without deploying unnecessary support in the field. We combine the digital and physical worlds in a real-time collaborative environment that trains technicians, reduces expense, and improves the customer experience. Learn more and get a free demo at https://sightcall.com/

Remote Access

Remote access products allow users to operate devices through an internet connection.

Attended device access

The quality and reliability of connections to remote devices that are currently attended by an active user.

Unattended device access

The quality and reliability of connections to unattended remote devices.

Mobile device access

The quality and reliability of remote connections to end-user mobile devices.

Virtual device access

The availability, quality, and reliability of remote connections to virtual machines and devices.

Multiple-display support

The capability of the product to support users with multiple monitors. For instance, adapting a multi-monitor end-user display to a single monitor.

Multiple concurrent sessions

More than one user can access the same remote device at the same time.

Remote support products help technicians and other experts assist end-users by connecting directly to the end-user device.

Camera sharing

The remote user and end user can share a live camera feed from their device during a session.

Session transfer

The remote user can transfer or share a remote session with another user to help troubleshoot or escalate an issue.

Remote Administration

Remote administration software is used to control a computer from a remote location.

File transfer

Securely exchange files with remote computer without having to use email or FTP.

Instant message

Ability for administrator to communicate via instant message with remote user.

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Session record

Ability to record session for training purposes.

Annotations

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Platform & Infrastructure

Features related to platform-wide settings and structure, such as permissions, languages, integrations, customizations, etc.

Third-party software integrations

Integration functionality with third-party or in-house systems.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

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SightCall for Customer Service

Overview

What is SightCall for Customer Service?