Tidio

Tidio is a customer service platform designed to help businesses deliver fast, personalized support. It features omnichannel messaging, a help desk, live chat, chatbot, and AI agent features. With Tidio, users can connect with customers in real-time across their website, email, and social media platforms from a centralized inbox.

Tidio's no-code chatbot builder allows anyone to create automated workflows for answering common questions, collecting leads, or guiding customers through the sales funnel. With Lyro, Tidio’s conversational AI agent for customer service, companies help reduce support workload by intelligently responding to customer inquiries, improving resolution rates.

Tidio integrates with major platforms including Shopify, WordPress, and BigCommerce, making it a choice for e-commerce stores and growing businesses that want to improve response times, boost customer engagement, and automate routine tasks, without needing a large support team.

Features

• Lyro, the AI customer service agent—An automated agent that handles routine customer queries, freeing up support teams for more complex tasks.

• Instant Messaging—Connect with visitors instantly using a real-time chat widget that blends into any site.

• Visual Chatbot Builder—Design interactive chatbot sequences with a drag-and-drop interface to streamline customer interactions using Flows.

• Help Desk Support Ticket System—Organize and manage customer requests efficiently through a built-in ticketing tool.

• Omnichannel Messaging—Communicate with customers across various platforms like Messenger, Instagram, WhatsApp, and email from one dashboard.

• Performance Insights— Gain visibility into customer behavior and support team metrics with built-in analytics tools.

• Flexible Design & Language Options—Tailor the chat widget to fit a brand’s look and provide support in multiple languages to reach a broader audience.

Supported Languages

Conversational AI is offered in Arabic (Modern), Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Indonesian, Italian, Japanese, Korean, Latvian, Malay, Mongolian, Norwegian, Persian, Polish, Portuguese, Portuguese (Brazilian), Russian, Serbian, Slovene, Spanish, Swahili, Swedish, Thai, Turkish, Ukrainian, Vietnamese. The chat widget supports dozens of languages and can be translated into more versions.

Integrations

Shopify, WooCommerce, BigCommerce, PrestaShop, Shopware, Squarespace, Weebly, Wix, Ecwid by Lightspeed, Adobe Commerce, OpenCart, Joomla, Jimdo, Webydo, Drupal, Shift4Shop, Site123, Facebook Messenger, Instagram, WhatsApp, Klaviyo, Mailchimp, Omnisend, ActiveCampaign, MailerLite, Brevo (formerly Sendinblue), HubSpot, Pipedrive, Zendesk, Zendesk Sell, Agile CRM, Salesforce, Zoho CRM, Google Analytics, Google Tag Manager, Judge.me, Zapier, OpenAPI, and others.

With OpenAPI, businesses can integrate with any other tool in their stack.

Target Industry

Tidio’s customer service platform is used across a diverse range of industries, including some examples provided by the vendor:

• E-commerce: Businesses like Ad Hoc Atelier have leveraged Tidio’s live chat to increase conversion rates and reduce cart abandonment. 

• Beauty and Personal Care: Companies such as Procosmet use it boost sales and for lead generation. 

• Hospitality and Recruitment: Gecko Hospitality improves customer service automation, streamlining their recruitment processes with Tidio’s chatbots.

• Security Services: ADT Security Service used it to boost sales and improve customer satisfaction.

• Technology and SaaS: Integratec, a B2B SaaS company, uses Tidio's chat flows and ticketing system to qualify leads.

Additionally, Tidio serves clients in various other sectors, including automotive, with companies like Jaguar, and retail, with brands like Praktiker.

Pricing

• The Free plan costs $0 per month.
• The Starter plan is priced at $24.17 per month when billed annually.
• The Growth plan costs $49.17 per month, also billed annually.
• The Plus plan is available at $749 per month.

Tidio offers a Premium plan with custom pricing for larger businesses with custom needs.

All plans come with a 7-day free trial; no credit card required.

About the Company

Tidio is a customer service platform founded in 2013 by CEO Tytus Gołas. Headquartered in Szczecin, Poland, with additional offices in San Francisco and Warsaw, Tidio provides businesses with tools to enhance customer interactions through live chat, AI-powered chatbots, and help desk solutions. In May 2022, Tidio states they have raised $25 million in a Series B funding round led by PeakSpan Capital, with participation from Inovo Venture Partners and other investors. This brought the company’s total funding to $26.8 million. The capital infusion has been directed towards launching its AI offering, Lyro.