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What is VCC Live?
VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer amongst others) allow contact center teams to perform a wide variety of activities on a single platform. VCC Live Pay allows the user to initiate payments over the phone, speeding up debt collection processes.
VCC Live Supported Products
Predictive, Progressive, Power and Manual Dialer, CRM, Helpdesk, Chat, Ecommerce integrations, Real-time monitoring and reporting for Agents and Managers, Omnichannel Cloud Solution, IVR, ACD and skills-based routing, Call recording, VCC Live Pay (payment over the phone), Debt Collection, Detailed reports and statistics, Voicemail Detection, Quality management, Omnichannel solution
VCC Live Competitors
VCC Live Pricing
VCC Live Support Options
| Free Version | Paid Version | |
|---|---|---|
| Phone | ||
| Live Chat | ||
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar |
VCC Live Availability
| Supported Languages: | English, German, Polish and Hungarian |
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