Help Desk

Web and Video Conferencing

Customer Support

Learning Management

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

Environmental, Social, and Governance (ESG)

Enterprise

Accounting

Financial Planning and Analysis (FP&A)

Merger and Acquisition

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Job Board

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Server

Blockchain Analysis

Cloud Management

Cloud Storage

Composable Infrastructure

Container Security

Data Center Backup

Data Integration

Electronic Data Interchange (EDI)

Enterprise Printing

Event Monitoring

Fraud Detection

Function as a Service (FaaS)

Industrial IoT

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Managed Detection and Response (MDR)

Managed Security Service

Mobile Device Management (MDM)

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

SQL Server Performance Monitoring

Secure Web Gateway

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Creative Management

Customer Advocacy

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Marketing Resource Management

Mobile Marketing

Social Media Management

Survey & Forms Building

Tag Management

Web Analytics

Marketing

Interactive Whiteboard

Project Management

Professional Services

Call Recording

Customer Relationship Management (CRM)

Sales Dialer

Sales

Application Security

Cloud Security Posture Management

Security

Card Management

Clinical Data Management

Donor Management

Text Analysis

Warranty Management

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

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### Call Center Operations
Users generally praise VCC Live for its efficient call center operations and flexible integration capabilities. The platform's ability to handle inbound and outbound calls, manage telesales campaigns, and provide dynamic call center management is highly valued by users. Additionally, the centralized case handling and structured communication channels contribute to improved organizational processes and user satisfaction. Users appreciate the ease of use, real-time operations, and the platform's support for remote work, especially during the pandemic. VCC Live's call center operations are seen as a valuable asset for businesses looking to streamline their customer service and sales processes effectively.

### Workforce Management and Optimization
Reviewers consistently praise VCC Live's account management and project management capabilities. Users appreciate the high availability and responsiveness of the account managers, who are described as helpful and understanding. The real-time monitoring functionality, easy-to-adjust settings, and integration options with in-house CRM systems are highlighted as valuable features that enhance workforce management and optimization. Additionally, users find the system user-friendly, allowing for efficient team and call management. While some users express minor concerns about specific features like SMS services and technical support, overall, VCC Live's workforce management and optimization capabilities receive positive feedback for their ease of use and effectiveness in streamlining operations.

### Project and Account Management
Users consistently praise VCC Live's project and account management capabilities. They highlight the platform's flexibility in setting up and managing projects, the ease of communication channels setup, and the high availability of the account management team. Users appreciate the real-time monitoring functionality, customizable settings, and integration options with CRM. While some users mention minor drawbacks like weak internet connection causing account sign-outs, overall, VCC Live's project and account management features are highly valued for their user-friendliness and efficiency.

### Agent Performance Monitoring
User feedback on VCC Live's agent performance monitoring is generally positive, with many users highlighting the real-time monitoring functionality as a key strength. The ability to track agent activities online and in real-time has been praised for enhancing operational efficiency and ensuring quality customer interactions. While some users have mentioned occasional issues or feature requests, overall, the consensus is that VCC Live's agent performance monitoring tools are effective in supporting agent productivity and performance evaluation.

### Technical Support and Customer Service
User feedback consistently highlights the exceptional support provided by VCC Live's technical support team. Customers appreciate the prompt responses, knowledgeable assistance, and friendly demeanor of the support agents. The platform's ease of use is further enhanced by the reliable and efficient customer service, making it a standout feature for many users. While some minor issues have been reported, the overall consensus is that VCC Live's technical support and customer service capabilities are a significant asset to the software's functionality.

### Customer Interaction Handling
Users across various reviews consistently praise VCC Live for its efficient and quick customer service response. The majority of reviewers highlight the platform's ability to centralize customer interactions, automate communications, and provide real-time monitoring functionalities. While some users express concerns about occasional delays in technical support responses and interface usability issues, the overall sentiment leans towards positive experiences with VCC Live's customer interaction handling capabilities. Customers appreciate the platform's reliability, personalized solutions, and ease of use in managing communication channels effectively.

### Multi-Channel Communication
Users consistently praise VCC Live's multi-channel communication capabilities for their ease of setup, personalized approach, and quick response times. The structured and centralized case handling system has significantly improved organizational processes, making them more efficient and traceable. Additionally, users value the omni-channel functionality, reliability, flexibility, user experience, excellent customer service, and reasonable pricing offered by VCC Live.

### Sales and Telesales Optimization
Users appreciate VCC Live's sales and telesales optimization capabilities for streamlining processes, enhancing customer interactions, and improving overall sales performance. The platform's ease of use and ability to handle multiple tasks within projects efficiently have been particularly praised. Additionally, the transition to a cloud-based setup has enabled remote work flexibility, resulting in increased productivity. While some users may find the platform slightly challenging initially, the general consensus is that VCC Live offers valuable features for sales and telesales optimization.

### Real-Time Communication Analytics
User feedback on VCC Live's real-time communication analytics features is a mixed bag. While some users appreciate the advanced real-time monitoring capabilities and the ease of customization, others have raised concerns about the reliability and transparency of the statistics provided. The ability to access and analyze data in real-time is seen as a valuable asset by some, but there are also reports of bugs and delays in updating statistics. It seems that there is room for improvement in enhancing the clarity and accuracy of real-time communication analytics within the VCC Live platform.

### Call Center Reporting and Statistics
Users consistently appreciate VCC Live's call center reporting and statistics features for their user-friendly interface and robust reporting capabilities. While some users have noted minor issues with transparency in reporting functions, overall, VCC Live is commended for its efficient compilation and analysis of data, making it a valuable tool for call center operations. The platform's flexibility, ease of access, and responsive support further contribute to its positive reputation in the realm of call center reporting and statistics.

### Telecommunications and Infrastructure
Reviewers have expressed mixed feelings about VCC Live's telco and phone number handling capabilities. While some users appreciate the flexibility and customization features that allow for tailored projects, others have highlighted drawbacks such as the lack of a mobile application and manual phone number assignment processes. The non-managed infrastructure has been both praised for cost-effectiveness and criticized for potential delays in issue resolution. Additionally, the absence of certain functionalities like real-time operator status on mobile devices and limited support for Apple products has been noted as areas for improvement. Despite these criticisms, users acknowledge the platform's reliability and the prompt service provided for telephony supplier connections.

### Cloud-Based Call Center Technologies
Users have expressed a positive consensus regarding VCC Live's transition to cloud-based call center technology, highlighting its role in facilitating remote work during the pandemic. The system's ease of access and ability to integrate with other platforms in real-time have been particularly praised. While some users encountered connectivity issues, they acknowledged that such occurrences were infrequent for a cloud-based solution. The shift from on-premise to cloud-based technology has not only streamlined operations but also improved overall efficiency, with users reporting a significant increase in productivity when working remotely. Additionally, automated communication features have led to a notable reduction in client rejection rates, further enhancing the system's effectiveness.

### Call Center Security and Compliance
Users consistently praise VCC Live for its stringent security measures and compliance features, emphasizing the ease of access to the cloud-based system and the ability to synchronize real-time data from various sources. The platform's security groups functionality stands out, allowing for precise user role definitions and access restrictions within the admin panel. Additionally, users appreciate the flexible autodialers offered by VCC Live, which surpass the capabilities of many in-house solutions.

The most common recommendations from users are as follows:

Users recommend trying VCC because of its easy implementation and use, good price, flexibility, and continuous innovative developments. They find it to be a very useful program that is worth trying, and some even state that after the trial period, they won't look for another service provider.

Another recommendation is to consider VCC as a cloud-based call center solution. Users praise its great response rate on tasks and support issues, comparable pricing to other solutions, and the fact that it requires less knowledge from IT employees. They also appreciate the range of functions offered by VCC, such as predictive dialer, inbound processes, script editor, and a responsive support team.

Users also mention that VCC provides a more transparent and better program than others on the market. They highlight features like different access levels, break codes, project management, strong reporting functions, and the helpfulness and kindness of the support team and sales representatives.

Overall, users commonly recommend VCC for its ease of use, comprehensive features, responsive support team, and competitive pricing.

Users of VCC Live have experienced improvements in productivity, efficiency, and customer satisfaction. The software's ability to manage inbound and outbound calls across different time zones has helped users reduce the time taken to handle telesales campaigns and databases, resulting in higher calling speed and increased detection ratios for calls with voice mail messages. Additionally, VCC Live's easy-to-use programming surfaces can be operated without any educational or theoretical background in the informatics field, allowing users to effectively manage their resources.

The software also provides analytics tools such as real-time agent monitoring, listen-in, and call whispering features, which enable effective agent training and a strategic approach to operations. This has allowed users to measure incoming calls, manage customers more efficiently, contact many clients on a monthly period, make reports easily, and monitor agent activity. With VCC Live's customizable statistics providing visibility to contacts and routing of them, it has become a flexible call center solution for managing both inbound and outbound campaigns. Overall, VCC Live helps businesses handle customer-oriented business solutions professionally while enabling efficient use of their resources.

Intuitive Interface: Users find VCC Live's platform visually appealing and easy to use, with an intuitive user interface that makes tasks simple and quick to complete. Several reviewers have mentioned this as one of the most significant advantages of using VCC Live.

Great Customer Support: The support team at VCC Live is outstanding, fast, easy to reach, professional, and helpful. Many users appreciate the high availability of account managers and the team who reply fast and explain every question fully. They feel that the customer support team is great, and they are quite fast at solving their questions.

Versatility: Users love the variety of functions that VCC Live offers, making it easy to use and versatile. Many appreciate the ease of call monitoring, tracking templates, live monitoring, reporting functions, perfect monitoring system that helps them monitor agents effectively. They feel that VCC Live is designed based on business requirements and practical for both admins as well as users.

Poor Reporting Functions: Several users have mentioned that the reporting functions in VCC Live are not transparent enough and need improvement. This sentiment was echoed by multiple reviewers who found it difficult to understand some of the statistics provided. 

Limited Features: Many users have reported that VCC Live lacks certain features such as DND support, new custom forms of reporting, and SMS service flexibility. Some even complained about missing chat functionality and a white and black interface which is not user-friendly.

Connectivity Issues: A significant number of users have experienced connectivity issues while using VCC Live due to its sensitivity to internet fluctuations. While some acknowledged that it is not too frequent for a cloud-based software, others reported frustration with data lagging or admin accounts signing out when the internet connection is weak.

VCC Live

Call Center Workforce Optimization

Outbound Sales - VCC Live Contact Center Product Demo

VCC Live - Let's talk about your contact center needs

VCC Live is a flexible and customizable contact center solution that fits the way you work. We're dedicated to providing you with the software that truly unlocks the potential of your agents.

Many years of experience in the contact center market have helped us get a great understanding of numerous challenges out there. Now, we're using our vast knowledge to help contact centers meet and exceed their KPIs. Our super responsive support team is here to guide you through every step of the setup and then to make sure you're using the software to its fullest potential.

Whether your business needs to reduce cost, increase productivity, retain and develop customer relationships - we work proactively to ensure your success.

Be sure to discover more:

General product information
https://vcc.live/

Case studies
https://vcc.live/case-studies/

Predictive dialer
https://vcc.live/predictive-dialer/

Secure over-the-phone payments
https://vcc.live/vcc-live-pay/

Automatic Call Distribution
https://vcc.live/acd/

Just get in touch and we'll be more than happy to walk you through some of the most important aspects of our solution and tell you what it's like to work with us

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VCC Live

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What is VCC Live?