TrustRadius Insights
Users of VCC Live have experienced improvements in productivity, efficiency, and customer satisfaction. The software's ability to manage …
Overview
What is VCC Live?
VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer amongst others) allow…
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What is VCC Live?
VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer amongst others) allow contact center teams to perform a wide variety of activities on a single platform. VCC Live Pay allows the user to initiate payments over the phone, speeding up debt collection processes.
VCC Live Video
VCC Live is a flexible and customizable contact center solution that fits the way you work. We're dedicated to providing you with the software that truly unlocks the potential of your agents.
Many years of experience in the contact center market have helped us get a great und...
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VCC Live Availability
| Supported Languages | English, German, Polish and Hungarian |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Users of VCC Live have experienced improvements in productivity, efficiency, and customer satisfaction. The software's ability to manage inbound and outbound calls across different time zones has helped users reduce the time taken to handle telesales campaigns and databases, resulting in higher calling speed and increased detection ratios for calls with voice mail messages. Additionally, VCC Live's easy-to-use programming surfaces can be operated without any educational or theoretical background in the informatics field, allowing users to effectively manage their resources.
The software also provides analytics tools such as real-time agent monitoring, listen-in, and call whispering features, which enable effective agent training and a strategic approach to operations. This has allowed users to measure incoming calls, manage customers more efficiently, contact many clients on a monthly period, make reports easily, and monitor agent activity. With VCC Live's customizable statistics providing visibility to contacts and routing of them, it has become a flexible call center solution for managing both inbound and outbound campaigns. Overall, VCC Live helps businesses handle customer-oriented business solutions professionally while enabling efficient use of their resources.
Intuitive Interface: Users find VCC Live's platform visually appealing and easy to use, with an intuitive user interface that makes tasks simple and quick to complete. Several reviewers have mentioned this as one of the most significant advantages of using VCC Live.
Great Customer Support: The support team at VCC Live is outstanding, fast, easy to reach, professional, and helpful. Many users appreciate the high availability of account managers and the team who reply fast and explain every question fully. They feel that the customer support team is great, and they are quite fast at solving their questions.
Versatility: Users love the variety of functions that VCC Live offers, making it easy to use and versatile. Many appreciate the ease of call monitoring, tracking templates, live monitoring, reporting functions, perfect monitoring system that helps them monitor agents effectively. They feel that VCC Live is designed based on business requirements and practical for both admins as well as users.
Poor Reporting Functions: Several users have mentioned that the reporting functions in VCC Live are not transparent enough and need improvement. This sentiment was echoed by multiple reviewers who found it difficult to understand some of the statistics provided.
Limited Features: Many users have reported that VCC Live lacks certain features such as DND support, new custom forms of reporting, and SMS service flexibility. Some even complained about missing chat functionality and a white and black interface which is not user-friendly.
Connectivity Issues: A significant number of users have experienced connectivity issues while using VCC Live due to its sensitivity to internet fluctuations. While some acknowledged that it is not too frequent for a cloud-based software, others reported frustration with data lagging or admin accounts signing out when the internet connection is weak.
The most common recommendations from users are as follows:
Users recommend trying VCC because of its easy implementation and use, good price, flexibility, and continuous innovative developments. They find it to be a very useful program that is worth trying, and some even state that after the trial period, they won't look for another service provider.
Another recommendation is to consider VCC as a cloud-based call center solution. Users praise its great response rate on tasks and support issues, comparable pricing to other solutions, and the fact that it requires less knowledge from IT employees. They also appreciate the range of functions offered by VCC, such as predictive dialer, inbound processes, script editor, and a responsive support team.
Users also mention that VCC provides a more transparent and better program than others on the market. They highlight features like different access levels, break codes, project management, strong reporting functions, and the helpfulness and kindness of the support team and sales representatives.
Overall, users commonly recommend VCC for its ease of use, comprehensive features, responsive support team, and competitive pricing.