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Zenloop has become a popular customer experience (CX) provider in Europe, helping businesses develop better customer relationships and …
Overview
What is zenloop?
zenloop is a CX Action Management platform for businesses that want to enhance customer retention and loyalty. They achieve this through their unique NPS feedback management system which offers high-response rates by providing optimized usability, individual integrations and convenient touchpoints along...
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What is zenloop?
zenloop is an integrated experience management platform based on the Net Promoter Score®. The SaaS solution automatically collects customer feedback through various channels along the entire customer journey, analyzes & clusters it with the help of artificial intelligence & derives customized &…
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- Tech Details
What is zenloop?
zenloop is a CX Action Management platform for businesses that want to enhance customer retention and loyalty. They achieve this through their unique NPS feedback management system which offers high-response rates by providing optimized usability, individual integrations and convenient touchpoints along the customer journey. The software allows companies to collect omnichannel feedback in real-time and cluster insightful data to derive key drivers that identify both satisfied customers and churning detractors.
Moreover, zenloop applies intelligent action plans derived from collected data to retain satisfied customers by winning back churning customers, driving advocacy within networks of promoters and continuously triggering innovative changes based on customer-centric insights. The platform also features smart labels used to track churn drivers in customers' feedback which can be filtered amongst multiple clusters with thematic segmentation options available. Lastly, companies using zenloop can configure an alarm system that quickly forwards critical issues internally while also sending relevant email alerts directly to responsible employees - thus facilitating swift responses even amidst vast amounts of collected data.
zenloop Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Zenloop has become a popular customer experience (CX) provider in Europe, helping businesses develop better customer relationships and increase customer satisfaction. Users have found Zenloop to be particularly helpful for businesses with high transaction volumes that need a solution for quality customer feedback. The platform is easy to use, making it a no-brainer for e-commerce businesses with a customer focus.
Users have reported that Zenloop has helped them reduce churn rates by providing better insights into customer experiences. By collecting feedback on various aspects of their business, including services, teams, and newsletters, users can quickly identify issues and improve those areas. Additionally, the platform's ability to identify invisible problems has given users good insight into customer thoughts, allowing them to optimize their processes.
Zenloop has also been used to identify issues with website design and payment methods, leading to improvements in those areas. Users have reported increased motivation among employees due to the quick resolution of customer issues, which has further improved overall customer satisfaction. By reducing friction during integration, Zenloop has enabled users to get started quickly and start seeing results in no time.
Effective NPS feedback framework: Many users have praised the effectiveness of Zenloop's Net Promoter Score (NPS) feedback framework, which provides great insights that help businesses to better understand and satisfy their customers.
Great customer support: Numerous reviewers have highlighted the exceptional level of customer support provided by Zenloop's team, who are highly responsive and helpful in resolving issues.
Easy to use with valuable insights: A significant number of users have commended the software for being easy to implement and use while providing valuable insights into products' performance, which can be easily shared with every employee to inform their daily priorities.
Difficult Admin-Frontend: Some users have experienced difficulties using the Admin-Frontend, leading to frustration and inconvenience. Several reviewers have mentioned this issue in their feedback.
Limited Initial Survey Structure: A few users have found that the initial way of structuring surveys is not covered by the software, causing some inconvenience. This has been mentioned by a couple of reviewers.
Short Trial Period: A number of users would like to have a longer trial period to fully evaluate the software. Multiple reviewers have suggested this improvement in their feedback.