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Zoho Assist Reviews and Ratings

Rating: 8.7 out of 10
Score
8.7 out of 10

Community insights

TrustRadius Insights for Zoho Assist are summaries of user sentiment data from TrustRadius reviews and, when necessary, third party data sources.

Pros

Ease of File Transfer: Users have found the file transfer process in Zoho Assist to be simple and secure, allowing for quick and efficient sharing of files during remote support sessions. This feature has been highlighted as a key factor in streamlining workflows and enhancing productivity.

Intuitive Interface: Reviewers consistently praise the interface of Zoho Assist for being wonderful and intuitive, making it effortless to connect without encountering major issues. The user-friendly design contributes to a seamless experience, reducing the learning curve for new users.

Compatibility with Various Platforms: Customers appreciate the compatibility of Zoho Assist with different platforms and devices, enhancing its usability across a wide range of setups. This flexibility enables users to provide support seamlessly regardless of the operating systems or devices their clients use.

Reviews

23 Reviews

Zoho Assist - friendly RA tool

Rating: 6 out of 10
Incentivized

Use Cases and Deployment Scope

Zoho Assist is our remote desktop tool for managing remote users all across the globe. We use it for remote access, file sharing and even deploying patch or fixes or updates for end user devices. We use it as our eyes and hands in addressing technical concerns for our non technical colleagues in aide to reduce their downtimes.

Pros

  • Remote Access
  • Device Management
  • File Sharing

Cons

  • User Interface
  • Network connectivity

Likelihood to Recommend

Zoho Assist is a great tool in managing your staff device remotely. We definitely control their machine, help them with their issues, apart from that if there are any security concerns, zoho helps us to address it by applying these fixes. I couldn’t say it is appropriate for deploying mass fixes for 300 computers at one go.

VU
Verified User
Administrator in Information Technology (11-50 employees)
Vetted Review
Zoho Assist
1 year of experience

Zoho Assist is useful tool for IT remote assistance

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

I use Zoho Assist to provide computer support from BC head office to our users in east side Canada province. Most of time I remote control to see and solve the problem, rather than spend time hear user's complain. I rely on Unattended Access function to solve problem under extremely difficult situation, for example not able to connect VPN, Windows system crush...etc

Pros

  • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
  • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
  • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
  • sometimes I use video chat as a meeting tool with users
  • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive

Cons

  • each Unattended Access computer has tools to remote control without remote connect, I wish add a text chat

Likelihood to Recommend

One of our user called me in the morning time, she is crazy by the computer. The system is damaged, when she login, all the screen is black. She needs to fly to global head office for important meeting. She has PP files need to present, but whole black screen doesn't have button or taskbar to run program. Fortunately the computer has internet and it's already installed Zoho Assist Unatteneded Access agent, I connect to it directly, use Zoho power option to log off and login as admin account, but screen is still black, then I launch command prompt from Zoho tools, try restore the system to old point, but still failed, then I use Zoho tool to launch computer management, create a new local account, then log off and login as new account, now screen and taskbar is back, I did transfer files and bookmarks...etc. Finally the user appreciate my help again. Why it's again? Because I have been using Unattended Access solved her computer issue many times, from Canada West coast to east coast.

sX
steven Xing
System Administrator in Information Technology at Vtech (51-200 employees)
Vetted Review
Zoho Assist
5 years of experience

Happy Long Term Zoho Assist User

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

We use Zoho Assist for both on demand computer support and unattended server access.

Pros

  • Remote desktop access
  • Remote reboots
  • On demand file transfers

Cons

  • On demand file transfers could be smoother. They are a little clunky.
  • Cleaner options for uninstalling client after on demand session.
  • Better progress insights when rebooting device remotely.

Likelihood to Recommend

Overall have been very happy with both on demand and unattended options. Compatibility has vastly improved since we started using it many years ago.

VU
Verified User
Technician in Information Technology (1-10 employees)
Vetted Review
Zoho Assist
15 years of experience

Zoho Assist is your best ally for remote support.

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Zoho Assist as our central remote support platform. As we have thousands of users working from various locations, the ability to provide them with support in an agile manner is critical, and Zoho Assist enables us to do just that. No hassle, no waiting, no issues, it just works.

Pros

  • Allow multi platform remote support.
  • Allow easy screen sharing.
  • Allow easy remote control.
  • Allow file transfers.

Cons

  • Reporting for admins could be better.
  • Alerting on concurrent usage could be better.
  • UI could be modernized.

Likelihood to Recommend

If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.

JG
Jose Gomiz
Endpoint Manager in Information Technology at Globant (10,001+ employees)
Vetted Review
Zoho Assist
4 years of experience

Feature-Rich Remote Support at a Fraction of the Cost Why Zoho Assist Stands Out

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

I use Zoho Assist on a daily basis as a reliable remote support tool to connect to users' computers. It allows me to quickly and securely access their systems, identify issues, and perform necessary troubleshooting in real time. Whether it’s resolving technical errors, walking someone through a process, or installing updates, Zoho Assist plays a vital role in helping me provide efficient and seamless support, no matter where the user is located.

Pros

  • Secure remote access
  • Easy Deployment
  • Unattended Access

Cons

  • Easier Copy/Paste from remote computer to the controlling computer would be nice

Likelihood to Recommend

We were previously using another remote support solution, but when their pricing increased significantly, we began looking for alternatives. That’s when we discovered Zoho Assist. It offers the same level of functionality and reliability as our previous provider—at a much more reasonable cost. I have already recommended Zoho Assist to multiple other IT professionals.

BW
Brigitta Witsken
Director of IT in Information Technology at Junior Achievement of OKI Partners (11-50 employees)
Vetted Review
Zoho Assist
3 years of experience
View profile

Zoho Assist - Why it works for my company

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

As a sole proprietor LLC, the only employees I have are me, myself, and I. Because of this, it is often more efficient to connect with my clients that I need to service remotely. This is where Zoho Assist comes in to play for my business. I have used other remote support software programs before, but for the cost I pay for Zoho Assist, I am able to service more customers than I could with the competitors. Plus, it works on Windows, Mac, Linux, and even some mobile devices, so I can troubleshoot a lot more devices than I could before. All in all, I have been extremely pleased with Zoho Assist, and I highly recommend it to everyone that has a need for remote support. I primarily use the Unattended Access for my clients, and it works like a champ.

Pros

  • Unattended Access
  • One time support sessions
  • Being able to connect without the need to drive to my client
  • More flexibility in scheduling appointments.

Cons

  • Occassionally, it will say that it is not online, even though it is. This is rare.
  • Dealing with multiple monitors is sometimes troubling to handle.
  • Copying and pasting from my machine to the remote machine doesn't always work seamlessly.

Likelihood to Recommend

I've got a full day, and I get a call from a client. My email isn't working. I can't get Outlook to stay running. It opens and then shuts down. I am about to end the day, but before I shut down my laptop, I'm able to remote into my client's computer, check out his Outlook, and try some things. In this case, I do need to visit the client, but I know already that there are some things that I've tried already so it will reduce the amount of time I need to spend at their location.

ME
Mike Ellis
Owner in Information Technology at Tech Solutions NC, LLC (1-10 employees)
Vetted Review
Zoho Assist
2 years of experience
View profile

Great product and easy to use

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We use Zoho Assist for remote pc access for support. We also do OS updates remotely. We have a remote workforce so having a solution that is cost effective and reliable is key. THe deployment for new hardware is really simple and easy to manage.

Pros

  • Remote access
  • Deploying new devices
  • OS updates
  • Locking work stations

Cons

  • Store OS versions
  • Store serial numbers
  • would be great to store where purchased and warranty

Likelihood to Recommend

Easy set up, very cost effective, especially if remote basics are needed.

JF
Jason Faller
Director of IT in Information Technology at Playa Bowls (5001-10,000 employees)
Vetted Review
Zoho Assist
1 year of experience

Great value and functionality

Rating: 10 out of 10
Incentivized

Use Cases and Deployment Scope

As an IT Professional in a small organization I've got budget restraints, but still have problems to solve. Zoho Assist has allowed me to connect to employees in the organization in multiple locations at a price that we can afford. We have employees working from home and other remote locations, and on site IT gets costly and time consuming. Zoho Assist allows me to do more with my time and support the needs of our company.

Pros

  • Simple connections.
  • Allows me to support mobile.
  • Allows unattended access.

Cons

  • Instructions to the tech and the person receiving support could be more clear.
  • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
  • It would be nice to have a PC app to use instead of accessing via the browser.

Likelihood to Recommend

Zoho Assist has been great for me when someone calls and has problems accessing files, or can't figure out why their computer is doing something weird. I can just send them a link and be connected to them in a couple minutes. I've tried providing support to mobile devices and it has proven to be a challenge, especially if the user on the other end is not particularly tech savvy. The installation process is not intuitive and the functionality of the support once I was connected was not very good.

TL
Tim LeBaron
IT Director in Information Technology at JMI (51-200 employees)
Vetted Review
Zoho Assist
5 years of experience

Zoho-rific tool indeed

Rating: 8 out of 10
Incentivized

Use Cases and Deployment Scope

I used Zoho Assist in my previous organization to basically handle everything, from emails to recording tasks and keeping important documents and files. It was a great tool, but because our organization did not purchase the Enterprise version, I was unable to utilize it's other features and thus, my usage of Zoho Assist is very limited to the ones that I highlighted.

Pros

  • Zoho Assist has Two-factor authentication (2FA) for added security.
  • I can access my tools from multiple devices wherein Zoho Assist is installed.
  • Easy file-transfer solutions
  • Session recording for audits and training

Cons

  • Improve connection times, especially when I'm on the move and the areas that I go to have low bandwidth, which affect the performance of Zoho Assist in my device.
  • Allow Zoho Assist to be integrated to other applications
  • Increase file transfer limits

Likelihood to Recommend

Zoho Assist can be the ideal tool to be used by small to medium size enterprises that are looking at cost effective ways of utilizing technology and integrate it into their business, and is very compatible for both Apple and Windows users. However, Zoho Assist is not the ideal tool to be used for remote gaming, video editing or any high-performance tasks, as its latency issues are yet to be addressed and improved.

VU
Verified User
Manager in Marketing (5001-10,000 employees)
Vetted Review
Zoho Assist
2 years of experience

Zoho Assist is Worth the Money

Rating: 9 out of 10
Incentivized

Use Cases and Deployment Scope

We utilize Zoho Assist in a few ways. 1. Remote access to our existing pcs in our infrastructure. 2. Access to staff pcs remotely. 3. We are able to build out "departments" so certain PCs are only accessible by certain staff. Makes it easier to maintain a great remote access work flow.

Pros

  • light weight client install
  • access anywhere
  • unattended install/access
  • web portal with tons of features

Cons

  • Layout of UI
  • Sometimes agents have issues with connecting a reboot seems to fix it
  • Support could be a little snappier (not a deal breaker but a suggestion)

Likelihood to Recommend

Unattended installs help with gaining access to devices anywhere there is an internet connection (based on your devices/companies devices). If you don't own any machines or don't need to access them via unattend, then, in my opinion, don't opt in. The support access via the web is a game changer for us. We are able to help users no matter where they are - the step by step process is very helpful, especially for users who are not as tech savy.

JZ
Joe Zicari
Network Administrator in Information Technology at The Children's Village (1001-5000 employees)
Vetted Review
Zoho Assist
20 years of experience
Verified on LinkedIn