8x8 Review
September 08, 2017

8x8 Review

Tim Kyse | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8

We use 8x8 as our phone system for every employee in our company. For our business, 8x8 allows us to have a unified phone system that can be used on our desktop, mobile or hard phone
  • Call Quality
  • Reliability
  • Mobile APP
  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
  • No positive or negative impact, just a necessary need of the business
Any office size with 20 + employees

8x8 Work Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
7
Directory of employee names
4
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Not Rated
Audio conferencing
Not Rated
Mobile app for iOS
7
Mobile app for Android
Not Rated