A Great Alternative to a Standard Phone System!
January 16, 2019

A Great Alternative to a Standard Phone System!

Shane Orr | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Virtual Office

8x8 Virtual Office is being used throughout our small organization. It gives you everything that a standard phone system provides, with the additional benefit of mobility. It's a great alternative to being tied to prior phone technology and not being able to work as effectively away from your desk. You never have to miss those important calls!

Pros

  • The simple user interface allows administrators to easily set up the phone system and route calls based on groups.
  • 8x8 Virtual Office allows you to check work voicemail or answer business calls from anywhere.
  • 8x8 Virtual Office allows you to customize your phone experience so that it works better for you.

Cons

  • Since it's a VOIP system, you do have to have a working internet connection.
  • The cost of the system can be comparable to standard land line phone systems.
  • Having the ability for a receptionist to see who's already on the line is an additional cost.
  • By switching to 8x8 Virtual Office, our small office saved money over our traditional PBX system.
  • 8x8 Virtual Office eliminated any of the hardware issues we faced with our traditional PBX system, since everything is handled virtually online.
  • The ease of using the online interface saved our company time in setting up and making changes to our phone system.
8x8 Virtual Office is well-suited for offices that have a lot of mobile employees. Calls can be forwarded to a cell phone so that nobody has to miss an important call. In a traditional office setting, you do need a reliable internet connection so that calls aren't diverted directly to voice mail.

8x8 Work Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
8
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
7
Answering rules
8
Call recording
8
Call park
7
Call screening
7
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
8

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