TrustRadius
8x8 the flexible choice
https://www.trustradius.com/voip8x8 X Series (Formerly Virtual Office)Unspecified7.5202101
Robbie Mancl profile photo
January 17, 2019

8x8 the flexible choice

Score 8 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction with 8x8 Virtual Office

We use virtual office because it allows us to be practically anywhere and still work like we are at the office. A few of our employees have a physical phone at home that works as if they were at their desk. This allows them to work from home when needed and stay productive. On occasion, I use the web interface and it allows me to take and receive calls as well as record calls when needed.
  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
  • The mobile app is good but can be too much at times, almost taking over the phone.
  • It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
  • The setup for the auto attendant is very intuitive, granted it works well once set up.
  • It would be nice if a call placed on hold could be picked up by another extension
  • There is no cost for the back end system, this makes it much easier to get started.
  • The only downside on cost is that not only do you have a monthly cost from the service, you also need to have a solid Internet connection. Fortunately, most businesses will already have this, and you would need to pay for service anyway
  • Because it is hosted elsewhere it truly kept us in business after hurricane Irma because we were still able to answer calls and service our customers.
When we choosing 8x8 we looked at a few alternatives such as Comcast and AT&T. Both of these companies required local equipment or additional cost to host the phone lines. Also, both required a minimum 2yr contract with penalties for canceling early on top of costing more than 8x8. Ultimately we chose 8x8 for the flexibility of being able to move and if it didn't work out there was no penalty for canceling.
This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.

8x8 X Series (Formerly Virtual Office) Feature Ratings

Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
7
Answering rules
9
Call recording
8
Call park
7
Call screening
Not Rated
Message alerts
8
Video conferencing
Not Rated
Audio conferencing
9
Mobile app for iOS
Not Rated
Mobile app for Android
7