Worth the costs. Ease of setup and management cannot be denied
May 27, 2019

Worth the costs. Ease of setup and management cannot be denied

Steven Powell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with 8x8 Virtual Office

Initially, it was purchased as a "we need a quick phone system" for a new building being set up after a corporate divestiture. After our initial experience with that building, we have now implemented it in two other facilities and have plans for at least 2 more as the phone systems reach end of life. In these buildings, it is the primary phone system used by employee's both traveling and local. It has also allowed us to give some remote employee's business phone extensions out of their home office.
  • Audio Quality: I've just never had a single complaint which is normally a concern with a VOIP service.
  • Mobility: The versatility allowed moving between desk-phone, cell phone app and or computer all working interchangeability
  • Available sales force: I have never once had difficulty getting in touch with my account manager when needed.
  • When things go right with a phone setup, they go very well and take moments. When there are issues particularly when swapping devices, the troubleshooting steps are not always clear.
  • Improved user documentation. While the technical materials are generally pretty good, the user documentation is not as clear on features as it might be.
  • Technical Support team (sometimes) feels like they are reading straight from a station book. After issue escalation the teams are fantastic, but sometimes the level of detail wanted to get to that point is a bit out of step with the issue.
  • It has allowed us to be very versatile and agile in managing new and sometimes rapidly changing telephony needs.
  • One person with multiple other duties is able to manage
  • Low overall monthly cost compared to other business telephone systems including from the big 3. Long distance savings enormous.
Who's Calling, Standard Call, and ATT Web Conferencing.
I was actually employed by and provided support to Who's Calling's client base. Ease of configuration is comparable. In terms of call reporting, some work needs to be done by 8x8 to either improve the number of available reports or their visibility. Conferencing and virtual features stand up nicely to AT&T.
For small offices in the 1 - 300 range, it is both cost-effective and easy to manage by one person. Beyond that, it may require a small team.

8x8 X Series Feature Ratings

Hosted PBX
Multi-level Interactive Voice Response (IVR)
User templates
Call reports
Directory of employee names
Answering rules
Call recording
Call park
Call screening
Message alerts
Video conferencing
Audio conferencing
Mobile app for iOS
Mobile app for Android