Item: 8x8 Work
Rating: 3
Author: Srecko Anzic

Use Cases and Deployment Scope

It is mainly used for internal communication. Only managers use it to call externally. 8x8 is used across the entire organization. It used a lot for chatting; we use it in a group chat. It should be used more for meetings in the same way we use WebEx. So basically it is used for internal chat and communication. We have one office in Toronto and one in New York.

Pros and Cons

Phone calls are usually good.
Support is good.

Online Meetings
8x8 Virtual Office functionality and desktop phone setup could be easier.

Return on Investment

Negative: It is too expensive for us for only internal communication.
Positive: Better staff communication.

Alternatives Considered

Skype for Business (formerly Lync)

We are actually switching to Skype for Business because it is included with Office 365.

Other Software Used

Slack, Skype for Business (formerly Lync)

Likelihood to Recommend

[There are] A lot of issues when setting up physical phones. Sometimes 8x8 is unable to solve issues. I had to create my own documents on how to troubleshoot problems in 5 minutes instead of being on the phone for 3 hours with 8x8 support. Support is great and they are ready to help but sometimes even experts are unable to solve certain issues.

The 8x8 Virtual office windows app is acting up and not syncing well. The Iphone app is acting up and sometimes shows weird numbers when you call someone instead of showing your number or it is simply failing to call.
A lot of effort is put into setting up a phone (8x8 VO Window apps and smartphone apps).

Not very satisfied with 8x8

Overall Satisfaction with 8x8 Virtual Office