Great System and Service
October 31, 2019
Great System and Service
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with 8x8 X Series (Formerly Virtual Office)
We use 8x8 in our New Jersey office, which has employees in multiple locations. The quality of the calls is the same as a landline, but the options for handling calls are so much better. Calls can be forwarded to different locations, and the mobile app is nearly perfect. When we started using the service our phone bill was cut in half, and we make a lot of calls! Finally, the customer service is great. Although we don't need help often when we do call a live person answers in the first few rings.
A great service, and I wouldn't hesitate to recommend them to everyone.
A great service, and I wouldn't hesitate to recommend them to everyone.
- Quality of calls
- Quality of customer service
- Less expensive option for domestic and international calling
- Easier call blocking would be nice
- Easier set up and changing of ring groups
- Better voice to text for voicemails
- Dramatic lowering of initial and monthly costs.
- Prompt service call responses.
- Call quality on the transfer to the mobile phone is spotty. Sometimes there is a delay causing participants to talk over each other.
Do you think 8x8 Work delivers good value for the price?
Yes
Are you happy with 8x8 Work's feature set?
Yes
Did 8x8 Work live up to sales and marketing promises?
Yes
Did implementation of 8x8 Work go as expected?
Yes
Would you buy 8x8 Work again?
Yes